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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

Turn Your Organization Inside Out. The world has changed much since I started my first company in 1999.  As organizations we have become more open and I believe this is great for businesses and their customers.  In the first 4 years of running BuildOnline we were an “Outside In&# organization. Back then it seemed foreign. 

Most Startups Should be Deer Hunters

Both Sides of the Table

Some companies / products are designed for large organizations from day 1. This post is part of my series “ Startup Lessons &#. Basecamp?

What Makes an Entrepreneur? Four Letters: JFDI

Both Sides of the Table

You are constantly faced with decisions and there is always incomplete information.  This paralyzes most people.  Not you. Making Things Happen.

Are MBAs Necessary for Start-ups or VC?

Both Sides of the Table

BCG, Bain, LEK – they’re all great), a few years at a start-up or a few years somewhere like Microsoft, Google, Amazon or Apple. 

What Makes an Entrepreneur (2/10) – Street Smarts

Both Sides of the Table

The CEO helped identify the one key product that had huge value as confirmed via customer feedback and he built the organization around this.

Deal with Your Elephant in the Room

Both Sides of the Table

This is part of my series on Raising Venture Capital. Your A round investors are not stepping up. - You raised $1.5 Issue off the table. 

Fast Follower III – First Mover Disadvantage

InfoChachkie

Pragmatism – Fulton was more skilled organizer & a better mechanical designer than Fitch. Fitch, along with his partner, were effectively a two-man-band, carrying out all the responsibilities of the organization. This is part III of a three part series. Click here for Part I and Part II. John Fitch was first. Fitch To Fulton.

5 Keys to a Customer Centric Organization

SoCal Tech Calendar

Thursday, March 12, 2009 -- 5 Keys to a Customer Centric Organization. At this premier event, you will learn five keys to successfully structuring and implementing a customer centric strategy along with transforming your organization into a truly customer centric culture. TCOSC. But they've also had to rein in costs.

Xirrus Aims At Disaster Teams, Event Organizers

socalTECH

Thousand Oaks-based Xirrus , a developer of Wi-Fi networking equipment, announced Monday that it has put together a portable, pre-packaged kit which is designed for deploying Wi-Fi into disaster response and temporary events. The firm said it would offer the new product online, priced starting at $3,999. READ MORE>>.

2009, a new year for innovation

AeA Los Angeles Council

report just released by the Information Technology and Innovation Foundation says that spending $30 billion in taxpayers' money in 2009 on broadband infrastructure, health IT, and electric grid technologies could create or save approximately 949,000 U.S. We are at a critical juncture for our country. Bondi. Get involved. www.koodooz.com.

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Establishing Quality Knowledge Management Practices In Your Organization: A Systems Thinking Approach

SoCal Tech Calendar

Wednesday, May 6, 2009 -- Establishing Quality Knowledge Management Practices In Your Organization: A Systems Thinking Approach. SCQAA. Companies have taken advantage of advanced technologies, such as database tools and web-based applications, to effectively manage knowledge. See [link] (more

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9 Marketing Trends for 2009

Cliff Allen on Marketing

While the economy in 2009 looks challenging for most companies, the outlook of marketing executives is rather bright and upbeat. Deborah Kania and her team at Brightworks Interactive have just released results of their survey of marketing executives' plans for 2009. Marketing Trend #6: Increased focus on organic (i.e.,

9 Marketing Trends for 2009

Cliff Allen on Marketing

While the economy in 2009 looks challenging for most companies, the outlook of marketing executives is rather bright and upbeat. Deborah Kania and her team at Brightworks Interactive have just released results of their survey of marketing executives' plans for 2009. Marketing Trend #6: Increased focus on organic (i.e.,

Tags not Folders - LinkedIn Saved Profiles

SoCal CTO

And I'm happy that they now have the concept of Saved Profiles and that they provide the ability to organize your saved profiles. Yikes.

Marketing, Startups and Networking in Los Angeles – Cliff Allen

SoCal CTO

After a considerable amount of market research, we created the SureToMeet system that’s now used by organizations around the country. in 1998.

You’re most vulnerable right after you win a deal

Both Sides of the Table

They may solicit the support of people more senior in the buying organization. This is part of my ongoing series, “ Start-up Lessons.&#.

Attorney and Startup Business Advisor – Aaron Shechet

SoCal CTO

Visible Networking and Online Business Networking represent the following concept: organize a convenient forum for people to discuss issues.

Southern California Tech Central

SoCal CTO

I am excited to be participating in and announcing the of: Southern California Tech Central This is a community of people in Southern California who have come together to help find and organize the best content from blogs, news sources and other web sites all around technology in So Cal. And perhaps to stimulate new connections.

Software Development Companies in Southern California

SoCal CTO

I've helped organize the Los Angeles CTO Forum for almost 10 years. As part of doing that, I've had the opportunity to interact with a wide variety of different chief technical officers from different kinds of companies over those years. This is a private group of CTOs who are responsible for software development within their companies.

Social Networking and Business Value

SoCal CTO

Just a quick note that I'll be moderating a Technology Council Event : Social Networking as a Business Strategy May 19, 2009 - Culver City Social networking media are used on a daily basis to grow businesses and expand career opportunities. Corporations increasingly see social media as a key PR, communications and marketing medium. and Ph.D.

Los Angeles Tech Launched - Hot List

SoCal CTO

This is the beginning of a content community that collects and organizes the best content from blogs and web sites. I'm happy to announce the launch of the Los Angeles Tech Content Community. The goal is to create a place where it's relatively easy to find current content and highly relevant content surrounding Los Angeles Technology.

Social Networking Addiction Bears Fruit

Eric Greenspan

Jeff was tweeting about needing help organizing and promoting the upcoming #140conf LA Meetup. love Namechk.com for this. great trade! Yahoo!

Social Networking Addiction Bears Fruit FAST

Eric Greenspan

Jeff was tweeting about needing help organizing and promoting the upcoming #140conf LA Meetup. love Namechk.com for this. great trade! Yahoo!

Retro: My Favorite Blog Post on Raising VC

Both Sides of the Table

The only other ways to get discovered was to have good organic search results or to get covered by a major blog site.  On December 2nd, 2006 I wrote the blog post published later in this post when I was CEO of startup Koral about my experiences in pitching VCs.  But we also had some negative experiences, too.  And covered we did.  No joke.

How to Achieve Mind Blowing Customer Service

Eric Greenspan

It starts with you, and how you choose to define yourself through your organization. They all ask me the same exact question. The hard part?

How to Achieve Mind Blowing Customer Service

Eric Greenspan

It starts with you, and how you choose to define yourself through your organization. They all ask me the same exact question. The hard part?

Pour And Stir II – Managing Your Cost Per Customer

InfoChachkie

Unattributed – There is no such thing as organic customers. John Wanamaker. If you haven’t already subscribed yet, subscribe now for.

Southern California Tech Central

Technology Council

The Technology Council of Southern California and TechEmpower are happy to announce the launch of: Southern California Tech Central This is a community of people in Southern California who have come together to help find and organize the best content from blogs, news sources and other web sites all around technology in So Cal. 

When is a Trade Sale a Strategic Exit?

Ask the Angels

The buyer anticipates bringing the acquired IP into their own organization and leveraging their extensive capabilities, funding and distribution channels to generate new revenue. There are situations where the acquired business continues in operation, improved or not, with assets and capabilities passed back to the buyer’s organization.

IP 2

The Social Media Monster; It’s right under YOUR bed.

Eric Greenspan

Try all of them and exploit yourself using organic methods (avoid chasing an audience that isn’t truly interested in who or what you are). Twitter? Facebook? Linkedin? Where does it all end? How many are enough? Which one is here to stay and gone tommorow? The answer to these questions lies within the questions themselves. NEVER. MAYBE.

The Social Media Monster; It’s right under YOUR bed.

Eric Greenspan

Try all of them and exploit yourself using organic methods (avoid chasing an audience that isn’t truly interested in who or what you are). Twitter? Facebook? Linkedin? Where does it all end? How many are enough? Which one is here to stay and gone tommorow? The answer to these questions lies within the questions themselves. NEVER. MAYBE.

How to Select an Angel Group

Ask the Angels

recently re-read Jason’s post from June ‘08 and thought it would be a good lead-in to evaluating an Angel organization and the process of finding ‘smart money.’  How transparent is their organization and investment process. Top 10 List. Do they charge fees. How do they say ‘no’. Honesty and integrity. Rolodex and connections.

Do They Charge Fees?

Ask the Angels

These organizations are sometimes based on a franchise model and try to extract money from entrepreneurs any way they can. I’ve heard all the excuses from these groups, including that they have to charge entrepreneurs to cover their management expenses. Part III of a Continuing Series on How to Select an Angel Group.

Avoiding the “Hammer Looking for a Nail” in Tech Transfer

Ask the Angels

Furthermore, technologists almost always underestimate the difficulty in selling anything – the hardest challenge in almost any organization is to get someone to write the first check. From time to time we have posts from local members of the startup community that provide some great advice from a different perspective.

Bro Factor – Intimate Relationships Which Provide Your Startup With An Unfair Advantage

InfoChachkie

At large companies, such behavior is often discouraged and in many organizations, it is even considered unprofessional. Obviously, even folks at BDC’s form strong rapports with their counterparts at other organizations. Each party’s first allegiance is to their organization. free weekly Infochachkie articles!

When Should Technical Founders Become CEO?

Both Sides of the Table

Somehow in a world of rapid change Mark had been able to right his ship much faster than the highly bureaucratic organizations that places like Google, Yahoo! Under Rob’s leadership we built out an amazing organization of seasoned enterprise software veterans in the US market. So why did Larry need to return? Shaping an industry.

Beware of the Money Changers

Ask the Angels

With angel investing now in vogue in the US there is a similar con game for startup companies raising money, with many organizations masquerading as angel groups or individual investors. Before proceeding with someone or an organization that claims to be an angel (or any other type of) investor, do some due diligence on that investor.

Sales Kids With Grit – Web 2.0 Paper Routes

InfoChachkie

Understandably, the pricing has to be excessive to provide sufficient margin for the product’s producer and an adequate incentive for the non-profit organization. What do Warren Buffet, Martin Luther King, John Wayne, Walt Disney, Harry Truman and Wayne Gretzky all have in common? All of these extremely successful individuals were paperboys*.

Protect Your Parents from Avis Budget: Direct Marketing Scumbags

Both Sides of the Table

Frankly, it disgusts me. But I’m not one to take on the big investment banks – I’ll save that for somebody else. What do you think?

Are You an Entrepreneur?

InfoChachkie

Repeatedly organize yard sales in which you sold your broken toys, books you wrote and illustrated, along with overly sugared lemonade and burnt cookies. This is a reposting of a ‘classic’ popular post. Source: Harold Evans, They Made America. Pop Quiz: Who was this person and what did they ultimately do with the cards dealt them?