| 5 Keys to a Customer Centric Organization. TCOSC. Most every company claims or believes they are customer centric, but are they really? In a recent study of 665 companies worldwide, Gartner found that less than 5 percent of businesses have successfully implemented "customer centric" approaches. In light of current economic conditions, the overriding concern for short-term profitability has created a double-edged sword on the customer front. Revenues are down, so businesses need to focus on their clients more than ever. But they've also had to rein in costs. The net effect is that customer-focused efforts have deteriorated during the past year. At this premier event, you will learn five keys to successfully structuring and implementing a customer centric strategy along with transforming your organization into a truly customer centric culture. See http://www.tcosc.org |
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