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Most Startups Should be Deer Hunters

Both Sides of the Table

We had to promise really steep service SLAs and help desk hours.  We had to do intense training sessions. Avoid elephants in your early stages.

What Makes an Entrepreneur? Four Letters: JFDI

Both Sides of the Table

You are constantly faced with decisions and there is always incomplete information.  This paralyzes most people.  Not you. Making Things Happen.

What Should You Do with Your Crappy Little Services Business?

Both Sides of the Table

There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. They wanted advice.

Amazon Takes On Local Service Referrals In LA

socalTECH

Amazon.com is in a bid to take a share of the Los Angeles market for local referrals for handymen and service providers, as Los Angeles continues to be a major launch market for on-demand, services marketplaces. amazon local service referral citygrid serviz handybook pathjoy READ MORE>>.

Startup Founders Should Flip Burgers

Both Sides of the Table

This is part of my ongoing series Startup Advice.  This is a story of one of the risks of venture capital. This is what happened to me. Burger?

Service-now.com Names Slootman CEO

socalTECH

San Diego-based Service-now.com , a provider of It management software-as-a-service, said Tuesday that it has named Frank Slootman as CEO. Slootman was the CEO of Data Domain, having taken that firm public in 2007, and selling the firm to EMC in 2009, where he served as a division executive. READ MORE>>.

Don’t drink your own Kool-Aid (surviving TC50)

Both Sides of the Table

Off to the races.  We started building 4 products so that our end-to-end, supply-chain services would be complete (MVP? Yours. million A round.

How to Achieve Mind Blowing Customer Service

Eric Greenspan

That type of thinking is dated, archaic, and doesn’t really address the root of how mind-blowing customer service is developed. The hard part?

How to Achieve Mind Blowing Customer Service

Eric Greenspan

That type of thinking is dated, archaic, and doesn’t really address the root of how mind-blowing customer service is developed. The hard part?

5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

some came from our customer service, some were to improve performance / scalability from tech ops, some were bug fixes, etc.) This is a huge industry dominated by Western Union with a very limited service to its users.  Products like these basically help you crowd-source your customer service input and product development pipeline. 4.

Qualcomm Town Hall 2009

SoCal Tech Calendar

Wednesday, December 16, 2009 -- Qualcomm Town Hall 2009. As 3G takes off all over the world  offering advanced services from networks and devices providing multi-megabit speeds  wireless communications is emerging as the most important technology of this millennium. How will these systems and services evolve?

Pour And Stir I – In Pursuit Of The Ideal Business Model

InfoChachkie

Not A ServiceServices suck. Services do not scale, as the more services you provide, the more humans you have to hire. As noted in Pressure , you can create a comfortable lifestyle business by delivering services, but services preclude you from utilizing the P&S business model. Perfect Imperfection.

Deal with Your Elephant in the Room

Both Sides of the Table

This is part of my series on Raising Venture Capital. Your A round investors are not stepping up. - You raised $1.5 Issue off the table. 

2009 Veterans Economic and Business Development Summit

SoCal Tech Calendar

Thursday, November 19, 2009 -- 2009 Veterans Economic and Business Development Summit. This event is designed to encourage and support Veterans and Service Disable Veteran Owned Small Businesses interested in obtain federal contract, learn more about contracting opportunities, the procurement process and resources available.

Fast Follower III – First Mover Disadvantage

InfoChachkie

In 1790, he began offering a service that eventually transformed world commerce and generated trillions of dollars of wealth. This is part III of a three part series. Click here for Part I and Part II. John Fitch was first. He debuted his technology in Philadelphia at the 1787 Constitutional Convention. free weekly Infochachkie articles!

2009 Coming To A Close, 2010 Just Around The Corner!

Tech Zulu Event

Special thanks to our partners: Stickam - A free service that allows you to stream live video over the internet. Are you interested? Discover.

InTouch Health Adds Telemedicine Services, Acquires AcuteCare

socalTECH

Santa Barbara-based InTouch Health announced this morning that it is expanding into the tele-physician services market, and has acquired AcuteCare Telemedicine. AcuteCare Telemedicine was based in Atlanta, Georgia, and was founded in 2009. Financial terms of the acquisition were not announced. READ MORE>>.

Zag Powers AAA Service

socalTECH

Tags: automobile research purchasing service

2009, a new year for innovation

AeA Los Angeles Council

report just released by the Information Technology and Innovation Foundation says that spending $30 billion in taxpayers' money in 2009 on broadband infrastructure, health IT, and electric grid technologies could create or save approximately 949,000 U.S. We are at a critical juncture for our country. Bondi. Get involved. www.koodooz.com.

SOA Software Touts 2009 Results, Growth

socalTECH

SOA Software develops Service-oriented Architecture governance software, used to manage enterprise software SOA implementations. READ MORE>>.

Femto Services

SoCal Tech Calendar

Friday, November 20, 2009 -- The Emerging Wireless SIG Presents. Femto Services: The Next Wave of Wireless Innovation. Most current Femto offerings are focused on better home coverage for voice and data services, but with commercial roll-outs accelerating it begs the question: What next? See [link] (more

Interview with Sean McCleese, Student of Fortune

socalTECH

Tell us a little a bit about the service, and what it provides? It's interesting to see how the Internet continues to create new marketplaces for what are otherwise inefficient businesses. An area we've been seeing a lot of companies attacking recently is tutoring and homework help. We think of it as an egalitarian tutoring marketplace.

Sendio Launches Hosted Service

socalTECH

The company said it would charged on a per-user, per-month subscription basis, and will sell the service through its existing channel partners.

Geni Enhances Service

socalTECH

West Hollywood-based family tree site Geni.com said Friday that the firm has made a number of updates to the firm's services. READ MORE>>.

Geni Enhances Service

socalTECH

The firm said that it has enhanced the ability to find duplicate profiles in the service, with automatic advanced searches when users view a profile.

NTS Buys Technical Services Firm

socalTECH

Calabasas-based National Technical Systems , a provider of engineering services, said today that it has acquired Unitek Technical Services, from Bureau Veritas, in an all-cash deal. Unitek Technical Services provides supply chain management services and related technical services, including aerospace and defense suppliers.

Symark Creates Services Division

socalTECH

Agoura Hills-based Symark , a developer of identity management and access software, said Thursday that the firm is launching a new division focused on professional services. The firm said the new service will help to reduce the risks associated with new deployment of its products. Matthew S.

Arvato Digital Services Acquires Protexis

socalTECH

Valencia-based Arvato Digital Services , a provider of supply chain, post production, replication, and software distribution services, said this morning it has acquired substantially all of the assets of Protexis, a provider of digital software distribution tools. Financial terms were not disclosed.

Boingo Updates Customer Service Site

socalTECH

According to the firm, users can now reset their own password, and email invoices and receipts to themself. READ MORE>>.

Service-Now Gets $41.3M

socalTECH

Solana Beach-based Service-Now , a developer of software-as-a-service for incident and service management, has raised $41.3M out of a $66.14M funding round, according to a regulatory filing by the firm Tuesday. READ MORE>>.

CircleUp Launches Online Payment Service

socalTECH

Newport Beach-based CircleUp , a startup developing group communications tools, is setting its eyes on online payments, saying today that it has launched a new service to collect money via email for teams and groups. The firm is using a payment service from Amazon.com, Amazon Payments, to enable the feature. plus 6.9% of the payment.

Stickam Launches New Service

socalTECH

Los Angeles-based streaming media site Stickam.com announced today that it has rolled out a new service which allows its artists to create streaming media sites using their own domain names. Stickam said the service, a new level of its PayPerLive service, allows artists to create their own community powered by Stickam's back end technology.

Continous Computing Launches Services Business

socalTECH

San Diego-based Continuous Computing , a provider of telecom and wireless software, disclosed today that the firm is launching a new solutions and services business. The firm said the new service comes as it finds that network equipment manufacturers are finding it difficult to meet "aggressive" product delivery schedules. READ MORE>>.

FatTail Launches Search Traffic Service

socalTECH

Pricing on the new tool was not released. READ MORE>>.

Covario Launches Services Arm

socalTECH

San Diego-based Covario , a provider of search engine marketing and SEO automation software, said Tuesday that the firm has launched a new services arm, focused on agency services. The firm said that it has created its own, SEO delivery team to compliment the firm's technology offerings. READ MORE>>.

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RoyaltyShare Extends Canadian Services

socalTECH

San Diego-based RoyaltyShare , a provider of digital royalty accounting for music publishers, said today that it has expanded its royalty services for Canadian music labels. The firm said it now can process mechanical royalties owed to the Canadian Musical Reproduction Rights Agency (CMRRA) and Canadian based publishers. READ MORE>>.

Mota Motors Launches Services

socalTECH

Los Angeles-based Mota Motors , which provides services to help consumers buy and sell used automobiles, is one of the Southern California startups which is making a push at TechCrunch50 this week. Mota launched a new site at the conference Monday. The company is headed by Reza Bundy. READ MORE>>.

Developing a Marketing Communications Strategy

Cliff Allen on Marketing

Developing a Customer Service Strategy. Some companies in an industry might rely on paid advertising in print and online media. Advertising.

HireRight Expands Services

socalTECH

Irvine-based HireRight , a provider of online, employment screening services and software, announced this morning that the firm has upgraded its HireRight Enterprise offering. HireRight offers a software-as-a-service offering used by companies to run employee background checks. READ MORE>>.

ExecTec on Great Products and Services

SoCal Tech Calendar

Tuesday, September 29, 2009 -- ExecTec on Great Products and Services. The real question is what makes a great product, service or technology? We all know of them and we all wish we were making money off them. See [link] (more