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Most Startups Should be Deer Hunters

Both Sides of the Table

We had to promise really steep service SLAs and help desk hours.  We had to do intense training sessions. Avoid elephants in your early stages.

What Makes an Entrepreneur? Four Letters: JFDI

Both Sides of the Table

You are constantly faced with decisions and there is always incomplete information.  This paralyzes most people.  Not you. Making Things Happen.

What Should You Do with Your Crappy Little Services Business?

Both Sides of the Table

There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. They wanted advice.

Amazon Takes On Local Service Referrals In LA

socalTECH

Amazon.com is in a bid to take a share of the Los Angeles market for local referrals for handymen and service providers, as Los Angeles continues to be a major launch market for on-demand, services marketplaces. amazon local service referral citygrid serviz handybook pathjoy READ MORE>>.

Launch to the Moon 2010, MIW style!

Eric Greenspan

We also chatted about the MIW 3Es: Extreme customer service, Extraordinary ability and Excitement about what we do and how we do it.

Startup Founders Should Flip Burgers

Both Sides of the Table

This is part of my ongoing series Startup Advice.  This is a story of one of the risks of venture capital. This is what happened to me. Burger?

Social Media for Service Professionals

SoCal CTO

Services Pages. promised that I would do a follow-up post with some thoughts out of the presentation and providing links. This is that post.

Don’t drink your own Kool-Aid (surviving TC50)

Both Sides of the Table

Off to the races.  We started building 4 products so that our end-to-end, supply-chain services would be complete (MVP? Yours. million A round.

Do your kids Google Poo?

Eric Greenspan

Of course she asked me, I’m the CEO of a leading computer services company. This seams harmless right? We’ve yet been turned down.

Sales Kids With Grit – Web 2.0 Paper Routes

InfoChachkie

Customer Service – As newspaper boys were the face of their employers, savvy carriers learned to establish healthy customer relationships to facilitate timely collections and generous tips. Unfortunately, the paperboy has met the same fate as the iceman, milkman and diaper services. million. free weekly Infochachkie articles! Web 2.0

How to Achieve Mind Blowing Customer Service

Eric Greenspan

That type of thinking is dated, archaic, and doesn’t really address the root of how mind-blowing customer service is developed. The hard part?

How to Achieve Mind Blowing Customer Service

Eric Greenspan

That type of thinking is dated, archaic, and doesn’t really address the root of how mind-blowing customer service is developed. The hard part?

Service-now.com Names Slootman CEO

socalTECH

San Diego-based Service-now.com , a provider of It management software-as-a-service, said Tuesday that it has named Frank Slootman as CEO. Slootman was the CEO of Data Domain, having taken that firm public in 2007, and selling the firm to EMC in 2009, where he served as a division executive. READ MORE>>.

Developing a Marketing Communications Strategy

Cliff Allen on Marketing

Developing a Customer Service Strategy. Some companies in an industry might rely on paid advertising in print and online media. Advertising.

Qualcomm Town Hall 2009

SoCal Tech Calendar

Wednesday, December 16, 2009 -- Qualcomm Town Hall 2009. As 3G takes off all over the world  offering advanced services from networks and devices providing multi-megabit speeds  wireless communications is emerging as the most important technology of this millennium. How will these systems and services evolve?

Deal with Your Elephant in the Room

Both Sides of the Table

This is part of my series on Raising Venture Capital. Your A round investors are not stepping up. - You raised $1.5 Issue off the table. 

5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

some came from our customer service, some were to improve performance / scalability from tech ops, some were bug fixes, etc.) This is a huge industry dominated by Western Union with a very limited service to its users.  Products like these basically help you crowd-source your customer service input and product development pipeline. 4.

Interview with Sean McCleese, Student of Fortune

socalTECH

Tell us a little a bit about the service, and what it provides? It's interesting to see how the Internet continues to create new marketplaces for what are otherwise inefficient businesses. An area we've been seeing a lot of companies attacking recently is tutoring and homework help. We think of it as an egalitarian tutoring marketplace.

Matching Algorithm

SoCal CTO

They describe the company as the eHarmony of careers, clothes, jobs, college, tutoring services, doctors, service companies, investments, etc. Because I was the Acting CTO for eHarmony at it's start, I quite often get introduced to people who have an idea for a startup company that is based on some kind of matching algorithm.

2009 Veterans Economic and Business Development Summit

SoCal Tech Calendar

Thursday, November 19, 2009 -- 2009 Veterans Economic and Business Development Summit. This event is designed to encourage and support Veterans and Service Disable Veteran Owned Small Businesses interested in obtain federal contract, learn more about contracting opportunities, the procurement process and resources available.

Fast Follower III – First Mover Disadvantage

InfoChachkie

In 1790, he began offering a service that eventually transformed world commerce and generated trillions of dollars of wealth. This is part III of a three part series. Click here for Part I and Part II. John Fitch was first. He debuted his technology in Philadelphia at the 1787 Constitutional Convention. free weekly Infochachkie articles!

Pour And Stir I – In Pursuit Of The Ideal Business Model

InfoChachkie

Not A ServiceServices suck. Services do not scale, as the more services you provide, the more humans you have to hire. As noted in Pressure , you can create a comfortable lifestyle business by delivering services, but services preclude you from utilizing the P&S business model. Perfect Imperfection.

2009 Coming To A Close, 2010 Just Around The Corner!

Tech Zulu Event

Special thanks to our partners: Stickam - A free service that allows you to stream live video over the internet. Are you interested? Discover.

Zag Powers AAA Service

socalTECH

Tags: automobile research purchasing service

2009, a new year for innovation

AeA Los Angeles Council

report just released by the Information Technology and Innovation Foundation says that spending $30 billion in taxpayers' money in 2009 on broadband infrastructure, health IT, and electric grid technologies could create or save approximately 949,000 U.S. We are at a critical juncture for our country. Bondi. Get involved. www.koodooz.com.

AeA 0

Product Management for Startups in Los Angeles – Steve Gilison

SoCal CTO

It was great to hear from a long, lost colleague the other day. Remind me about your background Steve? You can see more on my LinkedIn profile: [link].

SOA Software Touts 2009 Results, Growth

socalTECH

SOA Software develops Service-oriented Architecture governance software, used to manage enterprise software SOA implementations. READ MORE>>.

Interview with Mark Suster, GRP Partners

socalTECH

Mark has also been quite active mentoring entrepreneurs, We caught up with Mark to hear about what kinds of investments GRP is looking at nowadays, his view on the software-as-a-service market, and how best to approach him with a pitch. So we think we're the right size for the market in 2009. That was quite a prominent exit for us.

Femto Services

SoCal Tech Calendar

Friday, November 20, 2009 -- The Emerging Wireless SIG Presents. Femto Services: The Next Wave of Wireless Innovation. Most current Femto offerings are focused on better home coverage for voice and data services, but with commercial roll-outs accelerating it begs the question: What next? See [link] (more

FastSpring Trumpets Growth

socalTECH

Santa Barbara-based FastSpring , a firm which provides e-commerce services and payment processing for online software sellers, claims that the firm had 500% growth in its revenues in 2009. Engel did not disclose actual financials related to the firm. READ MORE>>.

Sendio Launches Hosted Service

socalTECH

The company said it would charged on a per-user, per-month subscription basis, and will sell the service through its existing channel partners.

Geni Connects With Facebook

socalTECH

According to Geni's Facebook page, the firm has been working on connecting the two services since November of 2007. READ MORE>>.

TweetPhoto Launches Twitter Photo Sharing Service

socalTECH

San Diego-based TweetPhoto launched its services Thursday afternoon, saying it will allow users to share photos via the popular Twitter micro-messaging service. The service said that it will allow users to easily upload and automatically publish their photos to Twitter and Facebook. READ MORE>>.

Geni Enhances Service

socalTECH

West Hollywood-based family tree site Geni.com said Friday that the firm has made a number of updates to the firm's services. READ MORE>>.

How to Save MySpace

Jason Nazar

Amazon’s Mechanical Turk is an amazing service that that enables the exchange of micro payments for any variety of activity. MySpace = Yahoo2.0:

Geni Enhances Service

socalTECH

The firm said that it has enhanced the ability to find duplicate profiles in the service, with automatic advanced searches when users view a profile.

NTS Buys Technical Services Firm

socalTECH

Calabasas-based National Technical Systems , a provider of engineering services, said today that it has acquired Unitek Technical Services, from Bureau Veritas, in an all-cash deal. Unitek Technical Services provides supply chain management services and related technical services, including aerospace and defense suppliers.

Docstoc Connects To Twitter, Facebook

socalTECH

Santa Monica-based Docstoc , the venture funded web-document sharing firm run by Jason Nazar, has connected the firm's document sharing service with Facebook and Twitter updates. Docstoc is venture backed by Rustic Canyon Partners, along with local angel investors. READ MORE>>.

Symark Creates Services Division

socalTECH

Agoura Hills-based Symark , a developer of identity management and access software, said Thursday that the firm is launching a new division focused on professional services. The firm said the new service will help to reduce the risks associated with new deployment of its products. Matthew S.

What Makes an Entrepreneur? Perspiration (6/11)

Both Sides of the Table

His secret service bodyguards complained that they didn’t have enough breaks.  He was tireless in advocating his positions. 6.