Insights: Five Customer-Focused Trends for Companies in 2016
socalTECH
FEBRUARY 12, 2016
Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. In fact, eighty-nine percent of companies expect customer experience to be the most important factor as they compete for business in 2016, according to research firm Gartner. READ MORE>>.
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