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Insights: Five Customer-Focused Trends for Companies in 2016

socalTECH

Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. In fact, eighty-nine percent of companies expect customer experience to be the most important factor as they compete for business in 2016, according to research firm Gartner. READ MORE>>.

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Reflections on 2016: Jaspar Weir, TaskUs

socalTECH

This holiday season, we are again sharing the reflections on 2016 from Southern California's technology ecosystem. Service solves your customer complaints for you in three easy steps: 1. You get a fair resolution and the business gets a happier customer.! Tell them what happened. They work on your behalf.

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Reflections on 2016: Grant Hosford, codeSpark

socalTECH

This holiday season, we are again sharing the reflections on 2016 from Southern California's technology ecosystem. Grant Hosford: codeSpark's biggest news in 2016 was closing on $4.1M You can see all of our holiday reflections here. You can see all of our holiday reflections here.

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Zadara Claims Records 2016 Results

socalTECH

Irvine-based cloud storage service provider Zadara Storage said Tuesday that it has seen record results in its fiscal 2016. That service puts storage on-site with its customers, but allows those customers to pay on a subscription basis only for storage used.

Sales 100
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Zadara Claims Record 2016 Results

socalTECH

Irvine-based cloud storage service provider Zadara Storage said Tuesday that it has seen record results in its fiscal 2016. That service puts storage on-site with its customers, but allows those customers to pay on a subscription basis only for storage used.

Sales 100
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5 Keys to Ensuring Credibility, Trust, and Customers

Startup Professionals Musings

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

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Reflections on 2016: Michael Jones, Science, Inc.

socalTECH

This holiday season, we are again sharing the reflections on 2016 from Southern California's technology ecosystem. Michael Jones: Earny, a bot that tracks purchases, files and redeems price protection/adjustment claims automatically for customers. This reflection comes from Michael Jones of Science, Inc.