Tuesday, October 20, 2020

Happy Returns, FedEx Team Up On Return Locations

Santa Monica-based Happy Returns, which provides software and reverse logistics services to e-commerce companies, and FedEx are in a new agreement where people can return their items at most FedEx Office locations. According to Happy Returns, the agreement with FedEx is starting in Los Angeles, and will expand nationwide by the end of October, extending its service to more than 2,000 FedEx Office locations. The Happy Returns service lets online shoppers return products in person--without a box or label--and receive an immediate refund or exchange. The new deal dramatically expands the reach of Happy Returns, which currently has over 500 "Return Bars" at retailers, shopping malls, campuses and other locations. Happy Returns takes items returned by consumers to two, regional processing hubs, where the company handles acceptance, sorting, and processing all those returned items to e-commerce retailers, saving them the logistics of managing those items. The aggregation of returns from multiple retailers reduces the costs of returns for those retailers.