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6 Steps To Providing Exceptional Customer Experiences

Startup Professionals Musings

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Start with feedback from real customers, set measurable objectives, and make sure rewards and incentives are tempered by customer experiences, rather than only internal thresholds.

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Startup Boost Los Angeles Opens Apps For Fall Class

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Startup Boost Los Angeles has opened up applications for its Fall 2019 class, according to the group. Matt Stodder, the co-director of the Los Angeles program, says it is seeking companies with the right team, a minimum viable product, customer traction, and viable plan for going forward.

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5 Tactics To Ensure Your Solution Is Customer Driven

Startup Professionals Musings

Instead, they need to validate a customer problem and real market need first. Don’t create solutions looking for a problem , since investors ignore these, and customers other than early adopters will be hard to find. I say again, customers buy solutions, not technology. Look for customer willingness and ability to pay.

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6 Keys To Enchanting Your Customers With Your Service

Startup Professionals Musings

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Start with feedback from real customers, set measurable objectives, and make sure rewards and incentives are tempered by customer experiences, rather than only internal thresholds.

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MuckerLab Shows Off New Class Of Startups

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Santa Monica-based startup accelerator MuckerLab unveiled its latest class of startups yesterday at its Demo Day, showing off the third class of companies out of its program. Muckerlab said it previous, 18 portfolio companies have now raised over $40M to date from venture investors.

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8 Ways To Increase Worker Buy-In And Customer Service

Startup Professionals Musings

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Keep your team happy to create engaged customers. Build relationships and stop surveying customers.

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LaunchpadLA Application Deadline Nears, As Class Graduates

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Launchpad LA , the Los Angeles startup accelerator program which is run by Sam Teller, and was founded by venture capitalist Mark Suster, is gearing up for another class, to start next month. The deadline for applying for the next class , which runs from March through July, is February 17th.

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