TechCrunch LA

APRIL 14, 2021

A security lapse at online grocery delivery startup Mercato exposed tens of thousands of customer orders, TechCrunch has learned. A person with knowledge of the incident told TechCrunch that the incident happened in January after one of the company’s cloud storage buckets, hosted on Amazon’s cloud, was left open and unprotected.

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Both Sides of the Table

SEPTEMBER 28, 2011

I’ve taken to saying, “Email is our personal to-do list that anybody adds to – whether they know us or not.” about their marathon 4-hour sessions to get to zero inbox or somebody else claiming email bankruptcy ( definition if you don’t know it already ). I have taken to limiting my outbound email.

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Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

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Customer Custom Technical Review Metrics 147

Berkonomics

JANUARY 9, 2020

One of your employees is approached by an employee of a customer or of a supplier, stating that “It sure would be great to work in your company.” The rule should be one that includes only one “out”: if a person resigns from the position with the stake-holding company, then you will be happy to talk about a position.

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Berkonomics

SEPTEMBER 16, 2021

Here’s one for executives of any company with next generation products in mind. In many companies, there are quiet geniuses, wanting to work on projects outside of the daily focus of the department or company. Technology companies are prime targets for this problem. . First, let’s recognize the problem.

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Startup Professionals Musings

MARCH 29, 2021

New generations of customers respond better to the “ participative ” approach, where they get to provide input via social media and the Internet. Some call it a move from always “ hunting ” for new customers in the wild, to “gardening” or nurturing loyalty and value from the ones you already have.

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Custom Customer Marketing Social Media 168

socalTECH

OCTOBER 31, 2013

Los Angeles-based J2 Global announced this morning that it has acquired another company, this time a UK-based email services provider called EPA Cloud. EPA Cloud provides email security and management. j2global merger acquisition email security software managed services international' READ MORE>>.

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TechCrunch LA

JULY 9, 2019

Founded by serial travel entrepreneur Katelyn O’Shaughnessy, whose last company TripScope was acquired by Travefy, Doctours aims to connect patients with doctors to receive access to quality, affordable healthcare around the world. O’Shaughnessy wrote in an email. O’Shaughnessy wrote in an email.

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Custom Customer Training Los Angeles 225

socalTECH

JULY 18, 2017

Los Angeles-based j2 Global , the provider of Internet services and digital media publisher, has acquired four more cloud companies, the company said on Monday. According to j2 Global it will use the acquisition to grow its customer base, access new markets, and expand its product lineup. READ MORE>>.

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Company Companies Email Acquisition 133

socalTECH

OCTOBER 2, 2014

Los Angeles-based j2 Global , the diversified Internet and online services firm led by Hemi Zucker, has gobbled up yet another Internet services company, saying it has acquired cloud email security and archiving provider Excel Micro. and Canadian email security customer base. and Canadian email security customer base.

Email 138

Email Acquisition Los Angeles Services 138

socalTECH

OCTOBER 22, 2015

Venice, California-based SaneBox , the developer of email tools to help users better manage the flood of emails in their inbox, has rolled out a new product it says can help better figure out who in your company can make a warm intro to potential customers and partners. Pricing on the new tool was not announced.

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Email Tool Venice Pricing 100

Berkonomics

JULY 16, 2020

Growing companies usually require more working capital during their periods of rapid growth. If the equity value of a company is growing at the same rate as the company, say 40% per year, almost any form of debt financing may be preferable as a way of preventing further dilution from issuing additional equity.

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Company Companies .Net Equity 156

Berkonomics

JUNE 27, 2019

Especially in your growing company, you are drawn into daily process issues by all of your direct reports, often responding to questions and problems, leaving little time for strategic thought. And that behavior results in leaving little time for outreach to the most critical component in your chain – your key customers. Find the pain.

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Customer Custom Course Email 120

Berkonomics

MAY 10, 2018

Here is one that is so important to the continued health of a growing company that it cannot be overstated. Long term debt is taken on for the acquisition of fixed assets such as equipment, cars, facilities and acquisitions of companies or their assets. How much can you borrow against company assets?

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Company Companies Acquisition Class 226

Berkonomics

AUGUST 21, 2014

Conversely, if less than ten percent say this, those companies or products would have a hard time getting traction in the marketplace. It reminds us that our customers, especially early adapters, must want to continue to use our products to the extent that they “would be very disappointed” if unable to do so in the future.

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Customer Custom Case Study Email 228

Tech.Co

JUNE 24, 2022

A number of tech companies have made the headlines this week for hiring new members of staff, only to rescind such offers before they start. Please fill in your email. Along with rescinded job offers, swathes of other tech companies have taken similar measures to cut costs, including pausing hiring and laying off staff.

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Technical Review Company Companies Startup 136

Berkonomics

JANUARY 12, 2023

Some types of businesses generate more and more recurring revenues over time, often growing to a size where recurring revenues pay all of the overhead of the company – an enviable position. There is a phenomenon I have observed time after time with mature companies receiving over 75% of their revenues from recurring sources.

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Sales Custom Customer SaaS 296

Startup Professionals Musings

MARCH 26, 2022

Have you noticed that more companies beg you to participate in their business today? It started with an email survey on your last stay at their hotel, but now includes requests for online product reviews, to social media input on the design of future products. They do it because engaged customers become loyal advocates and buyers.

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Custom Customer Technical Review Social Media 107

TechCrunch LA

JANUARY 26, 2022

Glossier, the popular beauty brand led by former blogger Emily Weiss, let go of 80 of its corporate employees today, according to an internal email obtained by Modern Retail. The cuts, which amount to around one-third of Glossier’s corporate workforce, will primarily impact the company’s technology team. “[W]e

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CTO Hire Layoffs Commerce Email 197

Berkonomics

JANUARY 24, 2019

Usually that means one they once or recently spent time in as an employee or manager within a company where they had little or no ownership. Some of these entrepreneurs starting a new company are alumni from companies that would be a competitor to the enterprise being created or joined. Are you one of those? Digital or analog!

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Company Companies News Startup 120

Berkonomics

JANUARY 24, 2019

Usually that means one they once or recently spent time in as an employee or manager within a company where they had little or no ownership. Some of these entrepreneurs starting a new company are alumni from companies that would be a competitor to the enterprise being created or joined. Are you one of those? Digital or analog!

Company 120

Company Companies News Startup 120

socalTECH

NOVEMBER 13, 2012

If you're an application developer, sending emails through your application can be a chore. It turns out it's not just a quick line of code to send an email -- it's also a hassle to make sure that those emails get delivered, that your email isn't classified as spam, and handling all sorts of delivery issues.

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Email Startup IP Newsletter 157

Startup Professionals Musings

MARCH 14, 2022

I know companies who collect sensitive data from consumers all the time, and still seem to keep a trusted image (Amazon.com, Ebay). Here are a few specifics on how to be part of the solution, without the costs, rather than part of the problem: Put a personal face and address on your site; don’t hide behind an “info” email address.

Customer 137

Customer Custom Technical Review Symantec 137

socalTECH

APRIL 7, 2016

Los Angeles-based online technology retailer Newegg said Wednesday that it has begun using Facebook Messenger for its customer support efforts. According to Newegg, it has begun piloting the use of Facebook Messenger, in addition to its existing support for email, SMS text messaging, phone, and chat for its customers.

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Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. His professional background includes having held marketing-executive roles at big companies as well as startups. Email marketing. Display advertising.

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Customer Custom Marketing Startup 146

Berkonomics

OCTOBER 19, 2023

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

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Training Resource Customer Custom 156

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

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Custom Customer Services Conference 113

socalTECH

AUGUST 3, 2010

Newport Beach-based Sendio , a provider of email protection services, said today that it has launched a free version of the firm's products. The firm said it will provide free service to companies with up to 100 users, at no charge, as part of its Sendio First Defense hosted service. READ MORE>>.

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TechCrunch LA

MARCH 26, 2020

While some of the largest privately held technology companies, like SpaceX and Tesla , have shifted to manufacturing ventilators, smaller companies are also trying to pitch in and relieve scarcity locally. 3D-printing companies are working on new ways to manufacture personal protective equipment and swabs for COVID-19 testing.

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Company Companies Mobile Organization 281

Berkonomics

NOVEMBER 21, 2019

Often, we joke together as managers of companies or of people that our goal is “world domination” or “to crush the competition.” How about companies formed to profit and give to charity? Companies living on the edge or losing money often cannot make those vital promises, affecting its reputation, security and equity value.

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Company Companies .Net Google 156

Berkonomics

JANUARY 12, 2017

I recently experienced an amazing effort of outreach by a vice president of a large national customer asking for a meeting with the product development team of a critical supplier, one of “my” companies. How often have you worried over having to be the protector of your team, the intentional barrier between team and customer?

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Customer Custom Email Examples 120

Berkonomics

FEBRUARY 6, 2014

Creating a gerat company in a relative vacuum is an exercise in complete trust that the entrepreneur knows what’s best for the customer, perhaps even without interaction with such a customer. So, I’ve developed the three step dance in order to help form a repeatable method of how to create a great company from an early idea.

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Company Companies Startup Ideas 229

Berkonomics

OCTOBER 26, 2023

You’re fighting to put out the fires from customer complaints, or incomplete work, or are suffering from an inability to focus upon new development or new customers before cleaning up the mess inside your organization. The customer pays for all or at least 90% of the bill, perhaps holding back a retainer awaiting completion.

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Resource Custom Customer Software 156

Berkonomics

AUGUST 18, 2016

Over fifty years ago, I was CEO of a record manufacturing company in Hollywood. As founder and CEO of the then public company, I was expert in several of the “clean” processes such as studio recording, record mastering, cover design and photo– lithography. Start by sitting in with customer service.

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Custom Customer Services Press 120

Berkonomics

AUGUST 29, 2019

For weeks, we’ve highlighted both good and bad things about boards of directors for your company (or non-profit.) This week, let’s focus upon number one – aside from the requirements of boards to protect the company itself (not the shareholders.). Normal functions of boards. And now, that most important non-legal function.

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Company Companies Resource Help 120

Tech.Co

DECEMBER 8, 2017

This week in Startup Spotlight we found companies helping students get through their final exams, gift giving chatbots, getting out of email hell, and more. Who doesn’t have email problems? The company was recently ranked 3 rd on ProductHunt and to date has over 3,500 sign ups. Get control of your email now.

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Email Artificial Inteligence Startup Template 70

Berkonomics

MAY 30, 2019

Email readers, continue here…] How do you reach an audience that pays less attention to advertising then at any time in the past one hundred years? And the best way to do this is with the placement of a case study, a story told about and by a satisfied customer with something to say about how your product solved their problem or pain.

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