Berkonomics

AUGUST 24, 2017

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243

Training Resource Satisfaction Press 243

Berkonomics

SEPTEMBER 1, 2022

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. Email readers, continue here…] You are not alone. Doesn’t sound tough or forceful enough for you? . The post Is ‘servant leadership’ too soft for you?

Metrics 156

Metrics Satisfaction Resource Email 156

Startup Professionals Musings

JUNE 17, 2016

For too many small businesses, customer service is still seen as a “burden.” The report also indicates that customer problem experiences continue to increase, up four percent to 54 percent since the last study. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

Customer 56

Customer Custom Startup Satisfaction 56

Startup Professionals Musings

FEBRUARY 8, 2023

Most business professionals I know have been conditioned to think of inflation as highly negative, driving up their costs, and reducing customer buying. I see it as an opportunity to find new ways to attract customers , make long-needed changes to improve productivity, and lower your own costs of doing business.

Outsource 95

Outsource Customer Custom Sample 95

Startup Professionals Musings

APRIL 4, 2021

This is the pain of the endless stream of email, phone calls, and daily crises which prevent any really important accomplishments, like closing customers. Start each day with the highest priority task you need done that day, and leave the emails and phone calls till the end of the day, if you have time. Marty Zwilling.

Product 153

Product Email Customer Custom 153

Startup Professionals Musings

SEPTEMBER 10, 2023

Yet there is more and more evidence that jumping tasks on every alert for a new email, text, or phone call actually decreases overall productivity. Practicing these will ensure greater productivity, less stress, more job satisfaction, and an improved overall sense of well-being.

Email 96

Email Activity Product Social Media 96

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

Organization 280

Organization Customer Custom Tips 280

Startup Professionals Musings

APRIL 16, 2022

by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. Occupational satisfaction. Emotional stability. Spiritual connections.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Berkonomics

MARCH 26, 2020

Common to all bottlenecks are three factors: [Email readers, continue here…] . The effect of your action is magnified several-fold at the output stage of your business, leading to increased customer satisfaction and increased profits. The three common factors making a bottleneck.

Organization 156

Organization Demand Satisfaction Training 156

Startup Professionals Musings

DECEMBER 25, 2020

Yet there is more and more evidence that jumping tasks on every alert for a new email, text, or phone call actually decreases overall productivity. Practicing these will ensure greater productivity, less stress, more job satisfaction, and an improved overall sense of well-being.

Email 170

Email Activity Social Media Satisfaction 170

Steve Reich

JUNE 11, 2012

This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. Listen to your customers and grow rich. Why does Google dominate search?

Customer 97

Customer Custom Software Review SaaS 97

Startup Professionals Musings

DECEMBER 3, 2021

Smart potential customers only visit and buy from credible and memorable websites. No name, picture, address, or business history only convinces customers that you are hiding, located in an un-trustable country, or don’t have a clue. Be consistent is their application, and provide contact information for both phone and email access.

Web 117

Web Search Engine Optimization eBook Advertising 117

Berkonomics

JANUARY 3, 2019

Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year. How about those less-experienced buyers? Emulate those actions that are appropriate.

Acquisition 120

Acquisition Satisfaction Study Email 120

Berkonomics

JANUARY 3, 2019

Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year. How about those less-experienced buyers? Emulate those actions that are appropriate.

Acquisition 120

Acquisition Satisfaction Study Email 120

InfoChachkie

MARCH 23, 2015

A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction. If you ask a consumer "will you recommend us?" Wrong Question.

.Net 100

.Net Startup Satisfaction Technical Review 100

Startup Professionals Musings

MARCH 19, 2022

Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Here is my list of some key recommendations to help you get your fair share of business: Customize and personalize every communication you can.

Services 121

Services Technical Review Social Media Case Study 121

Startup Professionals Musings

JULY 17, 2021

For survival, entrepreneurs need to be all about accomplishing results that matter for themselves, their team, and their customers. Turn technology into a productivity engine, rather than a burden, to battle the avalanche of email, texts, and social-media alerts that threaten your productivity. That’s productivity. Why is this so hard?

Framework 153

Framework Product Entrepreneur Social Media 153

Startup Professionals Musings

DECEMBER 3, 2022

It’s been happening for some time, but business changes, accelerated by the recent pandemic, have highlighted the need for all of us to review our positions, image, and satisfaction at work. Don’t be limited by only non-real-time communications, implied with emails, texts, and online forums. Don’t be too humble.

Social Media 125

Social Media Summary Startup Mentor 125

Startup Professionals Musings

AUGUST 7, 2019

Take satisfaction from a couple of simple wins every day. It’s easy to get discouraged about one bad habit that you know you have, such as not responding to all emails every day. Yet your creativity in solving customer concerns may have far more potential in boosting your career. Put time in your schedule for improving you.

Satisfaction 91

Satisfaction Mentor Summary Class 91

InfoChachkie

NOVEMBER 18, 2010

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.

.Net 168

.Net Satisfaction Customer Custom 168

Berkonomics

AUGUST 4, 2016

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. Email readers, continue here…] In technology–based enterprises, the question of leadership vision becomes mixed with leadership style. You are not alone.

Metrics 120

Metrics Satisfaction Resource Email 120

Startup Professionals Musings

JUNE 14, 2021

Unfortunately the comments you don’t hear from customers, business partners, and peer leaders are the ones that do you the most damage. Evidence continues to mount that companies with trusted leaders, such as Zappos , tend to outperform others in financial results, as well as team satisfaction, by as much as three to one.

Social Media 101

Social Media Examples Satisfaction Media 101

socalTECH

OCTOBER 7, 2010

Los Angeles-based mobileStorm , the email and mobile marketing provider headed by Jared Reitzin, has scored another taker for Reitzin's standing offer to pay employees to get a tattoo of the firm's logo.

Culver City 154

Culver City Los Angeles Satisfaction Ideas 154

Startup Professionals Musings

AUGUST 31, 2022

With the multiple technologies of team videos, smartphones, email, and the pervasive Internet facilitating total communication, there is no need for the delay and information loss of multiple hierarchy levels in business. In this age of world-wide markets, you need all the help you can get to attract loyal customers.

Organization 105

Organization Mentor Startup Training 105

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. This category encompasses a vast array of content, from emails and text documents to social media posts. Such a format is convenient for traditional search methods, where specific fields can be queried directly.

Generative AI 346

Generative AI Artificial Inteligence Tool Knowledge Base 346

InfoChachkie

NOVEMBER 18, 2010

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.

.Net 182

.Net Satisfaction Entrepreneur Customer 182

Berkonomics

MAY 2, 2013

Email readers, continue here.] The effect of your action is magnified several-fold at the output stage of your business, leading to increased customer satisfaction and increased profits. A bottleneck in your organization’s flow of product or service can happen, shift, or disappear quickly.

Organization 222

Organization Demand Satisfaction Training 222

Startup Professionals Musings

JANUARY 1, 2021

For example, in a conflict over the right branding logo , it may help to understand who and how the ultimate decision will be made, including key elements driving the decision, such as targeted customers and competition. Discussing tough issues in person is always better than sending text messages or emails.

Activity 145

Activity Organization Examples Metrics 145

Berkonomics

APRIL 13, 2010

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24 hour environment of hotel front desk operations.

Training 159

Training Resource Press Satisfaction 159

Startup Professionals Musings

SEPTEMBER 14, 2014

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. It’s a key skill for success in every business role, from accountant to customer support. This reaffirms your commitment to the process, their satisfaction, and avoids any secondary problems.

Startup 101

Startup Satisfaction Training Entrepreneur 101

Startup Professionals Musings

DECEMBER 5, 2018

Customers and peers still expect follow-up and timeliness. Today there are many more ways to make contact, including email, social media, and web site queries, yet a common complaint I still hear is that no one ever responds. Businesses grow based on customers served. Customers and peers want to follow leaders, not processes.

Customer 90

Customer Custom Social Media Satisfaction 90

Startup Professionals Musings

DECEMBER 3, 2018

The result is that even highly engaged workers can get results without a sense of fulfillment or satisfaction. The first step to fulfillment is insuring that you have face-to-face conversations and joint social activities, so that you get to know one another better outside of social media and email.

Social Media 78

Social Media Satisfaction Summary Activity 78

Eric Greenspan

FEBRUARY 2, 2010

Even better, we resolved all of them to full satisfaction and refunded all monies requested. I’ve remained a skeptic about the BBB and as a result of an email I received a couple of weeks ago from them, I have raised the skepticism threat level. He even starts the email by saying “…from the Better Business Bureau.&#

Santa Barbara 265

Santa Barbara Technical Advisors Email Technical Review 265

Berkonomics

DECEMBER 30, 2011

Email readers continue here.] Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year. Emulate the actions that are appropriate.

Acquisition 136

Acquisition Satisfaction Study Email 136

Startup Professionals Musings

FEBRUARY 20, 2019

No name, picture, address, or business history only convinces customers that you are hiding, located in an un-trustable country, or don’t have a clue. Be consistent is their application, and provide contact information for both phone and email access. Follow-up for customer satisfaction. Put yourself on the site.

Search Engine Optimization 88

Search Engine Optimization eBook Advertising SEO 88

Startup Professionals Musings

JUNE 1, 2013

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. It’s a key skill for success in every business role, from accountant to customer support. This reaffirms you commitment to the process, their satisfaction, and avoids any secondary problems.

Entrepreneur 107

Entrepreneur Satisfaction Training Customer 107

InfoChachkie

JUNE 2, 2014

The gowns are then dry cleaned and readied for the next customer, in the spirit of the emerging sharing economy in which goods are communally used multiple times. We keep our eye on a handful of metrics, but we’re focused on customer satisfaction. We will be moving into other categories based on customer demand.

Design 208

Design Customer Custom Ideas 208