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Alorica Pays $275M For BPO Business, Tops 48,000 Employees

socalTECH

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. alorica business process outsourcing west corporation merger acquisition customer service nearshoring offshoring' billion in revenues in 2015. READ MORE>>.

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6 Due Diligence Concerns Before Outside Contracting

Startup Professionals Musings

Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and culture issues, per reduced customer engagement highlighted a while back by the The Globe and Mail. But customers are not looking yet another homogeneous product or service, so be careful.

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5 Steps To Finding The Best Investor For Your Startup

Startup Professionals Musings

Investor due diligence on a startup is not a mysterious black art, but is nothing more than a final integrity check on all aspects of your business model, team, product, customers, and plan. Personal funds imply the most commitment, and offshore funding is most suspect.

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Outsourcing: Build vs Buy

SoCal Tech Calendar

With offshoring, custom solutions became much more cost effective, but at the expense of increased management or sometimes increased project failure risk. There is no impetus to get everything done in-house and not everything is sent offshore for cost savings either.

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7 Ethical Fictions Lead Many New Entrepreneurs Astray

Startup Professionals Musings

These can be as simple as how to handle customer over-payments, or more complex in how to handle the choices every employee may face between conflicting customer and company interests. This is usually an excuse for not developing ethical policies and practices. Business ethics are best left to philosophers and academics.

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6 Realities To Evaluate Your Outsourcing Alternatives

Startup Professionals Musings

Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and culture issues, per reduced customer engagement highlighted a while back by the The Globe and Mail. But customers are not looking yet another homogeneous product or service, so be careful.

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Are You Properly Managing Your Core Competency?

Startup Professionals Musings

Customer-facing services, like call centers, should rarely be outsourced. You cant isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. core competency entrepreneur near shoring offshoring outsource startup'