Trending Sources

TigerText Signs Chicago Customer

socalTECH

Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. tigertext chicago secure messaging texting healthcare enterprise customerFinancial impact of the win was not announced. READ MORE>>.

Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

In other words, are we measure whether or not we are truly making our customers more successful.”. The Most Important Metric. Share and Enjoy.

Marketing Crushes Customer Experience through Data. DUN dun dun!

Tech Zulu Event

Apparently, the key to growth is the relationships that you may have with customers and suppliers. ” Is it really that disruptive though?

VC Confessions: I Don’t Really Care About Your Product Demo

InfoChachkie

The entrepreneur cannot wait to show me their product via a demo. Customers Are All That Matter. Don’t Demo Me Bro. Share and Enjoy.

Coull Entrepreneurs Get More Customers

InfoChachkie

We develop products that contextually engage the user at the moment at which they are most actively engaged with a given concept.

Customer Validation - 33 Great Articles

SoCal CTO

Either: "That’s interesting. I’m going to take that thought out into the field and validate it with my customers." Beware of Mentors.

If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. Gold dust. Contrast that with a VC conversation I had. ” I cringed.

Custom 109

Hiring Developers Before Product/Market Fit?

SoCal CTO

Hiring seems to be the preferred use of seed funds (by investors and founders), whereas I'd prefer a focus on customer acquisition. Far from it.

Attract A MILLION New Customers Overnight with YouTube Marketing – Literally

Tech Zulu Event

YouTube was not a hobby; it meant sales, it meant building customer relationships, it meant managing product inquires. YESTERDAY. link].

Do Not Obsess On Names – Obsess On Delivering Awesome Customer Value

InfoChachkie

If Smucker’s can annually generate hundreds of millions in sales for a variety of food products, there is little risk that a mediocre company or product name will preclude you from achieving similar success. Instead, expeditiously pick a reasonable moniker and then get back to work delivering value to your customers. Really?

E-commerce’s Changing Landscape | Customization

Tech Zulu Event

As customers shift online, retailers have no choice, to not only follow suit, but to adapt to their changing demands.

Be Honest About Whether Your Product Really Makes a Difference

Both Sides of the Table

This is why I loved Brad Feld’s recent post about the “ illusion of product / market fit.” Are our users addicted to our product? But if users don’t come back to your product directly and often I question whether you have a sustainable product / company. Success for many is ephemeral.

DataPop Launches New Ad Product

socalTECH

Los Angeles-based DataPop , the product advertising technology developer headed by Jason Lehmbeck, has launched a new product aimed at retailers. According to DataPop, its new OmniAds product uses a retailer''s merchandise catalog to drive advertising on such sites as Google, Bing, Pinterest, Polyvore, Ebay, and Amazon.

Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company.

How to Know When to Sell vs. When to Market to Customers

Both Sides of the Table

You know exactly when you want to sell to this customer and presumably it’s this quarter! Unique Selling Proposition.  Compelling Event.

Building Products for Mass Adoption

Both Sides of the Table

They use products because the products solve a need they have. Launch a product, iterate, fail fast. Blah, blah, blah. Bollocks.

Spreeify Launches New Mobile Ad Product

socalTECH

Los Angeles-based Spreeify , the developer of display ad technology which is led by Ruben Dua, has rolled out a new product aimed at the mobile market.

OpenX 28

Shopatron Launches Product Locator Tool

socalTECH

San Luis Obispo-based Shopatron , which develops software which helps manufacturers direct online orders to local retailers, said it has launched a new product aimed at product search. The company says its new tool instead directly points consumers at available inventory of product. Pricing on the new product was not announced.

CheckAlt Scores Four New Credit Union Customers

socalTECH

Los Angeles-based CheckAlt , the developer of payment processing technology led by serial entrepreneur Shai Stern, said this week that it has signed on four new credit union customers for its mobile deposit technology. Financial impact of the win was not announced. READ MORE>>. software financial banking payment mobile union credit checkalt

A Day in the Life of a Product Manager

Tech Zulu Event

Jay Stakelon , VP Product Design,  Fullscreen. Jen Robinson ,  Head of Product Manager,  Bigframe. Making ideas reality : dependency.

Smoke Alarms: The Smartest Smart Home Product You Can Buy

Tech Zulu Event

Features: Voice alarms with custom location. The post Smoke Alarms: The Smartest Smart Home Product You Can Buy appeared first on TechZulu.

The “drop dead” question for a customer survey

Berkonomics

If more than forty percent of the respondents say they would be “very disappointed,” the product should go viral and be a great success. Growth!

Netflix Redux: Is It Ever OK to Fire Your Customers?

Both Sides of the Table

Some customer segments value the DVD business and these may be more price sensitive. We need video reel to show customers that you care.

Mommy Bloggers Review Service for Manufacturers of Kid and Family Products

Eric Greenspan

So, because I’m a dad, a customer service enthusiast, product evaluator and entrepreneur, I’ve decided to build a business around it.

IBM 28

Social To-Do List iOS App WeDo Launches Out of Beta

Tech.Co

Customers have shared how much the communication function is helping them collaborate,” adds Mobrem.

ServiceNow Customer Wins Award In Australia

socalTECH

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. ServiceNow said Orica is using its product to improve its IT performance. servicenow customer australia management software According to ServiceNow, Orica, a provider of. READ MORE>>.

TouchCommerce Wins German Customer

socalTECH

Agoura Hills-based TouchCommerce , the provider of online chat services and products aimed at e-commerce retailers, reported today that it has partnered with German travel operator FTI, to provide a chat feature to FTI''s 5vorFlug brand page. Financial impact of the deal was not disclosed. READ MORE>>.

Small Business Marketing | Get Customers versus Get Leads

Tech Zulu Event

Having paying “Customers” is what makes the cash register roar. Valu e and Exp erience versus Price and Product. meet A LOT of people. 

Why Email May Be Draining Your Company’s Productivity

Both Sides of the Table

So I ask you – if you’re being reactive to somebody else’s emails are you really being as productive in your company as you could be?

Email 69

JustEnough Gets Customer

socalTECH

Newport Beach-based JustEnough Software , a developer of a cloud-based app for managing customer demand and inventory planning, said this morning that it has been selected by a retailer. According to the company, Journelle is using its products for forecasting customer demand, planning inventory, and optimizing purchasing.

Punchcard Launches Business Analytics Product

socalTECH

Pasadena-based Punchcard , the Idealab startup developing mobile apps to encourage customer loyalty at retail businesses, announced today that it has launched a new product, Punchcard for Business. Pricing on the new product was not disclosed. The firm's apps run on both Android and iPhone. READ MORE>>.

Google Enters Financial Products Comparisons Market

socalTECH

Search engine giant Google has made its entree into an area long dominated by Southern California technology startups: financial products and leads generation. google advisor financial products leads mortgages rates leads360READ MORE>>.

FAQ 17

The Perfect Pithy And Productive Investor Pitch

InfoChachkie

Better than Amazon''s customer experience for any brand" and "LinkedIn on Steroids.". 4. Customer Segmentation. Is One Line Enough?

Managing Culture Like a Product

Frank Addante

At Rubicon Project, we manage culture like a product. Managing culture like a product takes a lot of discipline.

RealPractice Launches Marketing Automation Product

socalTECH

The company said the new software is aimed at all types of small businesses, and helps local businesses to respond faster to customer inquiries, track online and offline advertising, and reply more effectively to calls, emails, and social media inquiries. RealPractice is headed by Carey Ransom. READ MORE>>.

Fan Appz Launches Social Media Marketing Product

socalTECH

Los Angeles-based Fan Appz , which is headed by Jon Siegal, said today that it has launched a new social media marketing product. The firm said its Personalized Marketing Platform is aimed at brand, to help them turn their fans into customers. Jon Siegal was previously a VP of Sales at Siebel Sytsems., READ MORE>>.

IBM 19

Your Product Needs to be 10x Better than the Competition to Win. Here’s Why:

Both Sides of the Table

He wanted to build direct customer relationships to get product feedback but only 2% of customers would ever return their registration cards.

My story: Fail locally, one customer at a time.

Berkonomics

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. By Frank Peters. – Dave.

Moving Analytics | Sitting Kills, Moving Heals

Tech Zulu Event

AA:  Most product and companies in the space today are focused on young, fit people who are already active.  We need to sit less, and move more.

Study 29

The Customer May Not Always Be Right, But You Had Better Listen Just The Same

Tech Zulu Event

These two ads showed how disconnected from their customers these once industry leaders have become. So, how do you talk to customers?