Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Custom 114

Custom Customer Metrics Satisfaction 114

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. During today’s dynamic customer journey, consumers often find themselves at a point of indecision.

Custom 122

Custom Customer Social Media Technical Review 122

Startup Professionals Musings

APRIL 4, 2021

The real solution is better productivity and less procrastination, to put you back in control of your business. Jan Yager, a recognized expert on the subject of time management, addressed this issue in the classic edition of her book, “ Work Less, Do More: The 14-Day Productivity Makeover.” Rest makes you more productive.

Product 153

Product Email Customer Custom 153

Startup Professionals Musings

SEPTEMBER 25, 2020

The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose.

Customer 133

Customer Custom Satisfaction Examples 133

Startup Professionals Musings

MARCH 29, 2021

New generations of customers respond better to the “ participative ” approach, where they get to provide input via social media and the Internet. Some call it a move from always “ hunting ” for new customers in the wild, to “gardening” or nurturing loyalty and value from the ones you already have.

Custom 168

Custom Customer Marketing Social Media 168

Berkonomics

OCTOBER 19, 2023

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156

Training Resource Customer Custom 156

Startup Professionals Musings

APRIL 1, 2020

Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. For example, Xerox tried to broaden the use of "xerox" as the standard term for "photocopying" to extend their existing customer segment into office automation and all kinds of computing.

Custom 123

Custom Customer Technical Review Examples 123

Startup Professionals Musings

DECEMBER 18, 2020

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

Custom 173

Custom Customer Social Media Technical Review 173

Startup Professionals Musings

FEBRUARY 11, 2023

Here are five key ones to celebrate: Enjoy the feedback from every satisfied customer. This is the confirmation that your product or service fills a real need in the marketplace. Similarly, it will be very satisfying to see the productivity increases from your leadership and mentoring. Increasing customer focus and loyalty.

Startup 118

Startup Satisfaction Customer Custom 118

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

Customer 133

Customer Custom Social Media Startup 133

Startup Professionals Musings

JUNE 21, 2023

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. The program has led to significant business benefits, including more fulfilled and productive teams, and a large brand boost, promoting CVS to a list of the nation's 50 most community-centric businesses.

Satisfaction 114

Satisfaction Custom Customer Social Media 114

Startup Professionals Musings

MARCH 11, 2020

These companies, and many others, are finding that strong leadership and personally-tuned benefits are the key to long-term satisfaction and motivation, certainly more effective than high salaries and financial incentives alone. Investors have long agreed that you invest in the team, more than the product. Start today.

Product 129

Product Examples Mentor Activity 129

Startup Professionals Musings

MARCH 22, 2023

I have personally worked as an employee of large businesses, as well as a partner in new ventures, and found the latter to have more potential for satisfaction. Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. The return and satisfaction were greater than the cost.

Startup 111

Startup Satisfaction Metrics Customer 111

Startup Professionals Musings

MAY 6, 2017

You don’t like it, millennials won’t put up with it, and current productivity levels at work continue to decline. She has lived and worked in five countries, and consulted with major corporations, as well as startups, in transforming their workplaces to be more productive as well as more satisfying. Sophie Wade.

Satisfaction 67

Satisfaction Coach Startup Organization 67

Startup Professionals Musings

MAY 16, 2020

Here are five key ones to celebrate: Enjoy the feedback from every satisfied customer. This is the confirmation that your product or service fills a real need in the marketplace. Similarly, it will be very satisfying to see the productivity increases from your leadership and mentoring. Increasing customer focus and loyalty.

Satisfaction 174

Satisfaction Custom Customer Outsource 174

SoCal Tech Calendar

MAY 10, 2012

Wednesday, May 16, 2012 -- Custom Software. For many companies, custom software provides the edge they need. Improved productivity and efficiency leading to cost reductions, easier to use services leading to increased customer satisfaction and retention, a new needed product or service that is not available anywhere else.

Custom 100

Custom Customer Software TechBiz 100

Startup Professionals Musings

FEBRUARY 12, 2021

There is always the next generation of workers coming of age who expect more, as well as the current generation already having the lowest engagement and productivity levels that business has ever seen. It seems they are both looking for more personal satisfaction and sense of purpose for their efforts.

Tips 159

Tips Satisfaction Coach Mentor 159

Startup Professionals Musings

AUGUST 14, 2019

Successful entrepreneurs have to work well with people, whether they be partners, investors, employees, suppliers, or customers. The others include the rest of the team, investors, and customers. Selling is a learned skill, and takes effort, just like building a product. An idea person and a problem solver make a great team.

Satisfaction 78

Satisfaction Startup Ideas Entrepreneur 78

Startup Professionals Musings

JULY 1, 2019

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. During today’s dynamic customer journey, consumers often find themselves at a point of indecision.

Custom 85

Custom Customer Social Media Technical Review 85

InfoChachkie

AUGUST 22, 2016

He started by stating, “We track customer success.” My initial reaction was, “Great, but I am not sure that qualifies as non-obvious” but then he quickly knocked it out of the park, adding, “We define ‘customer success’ as enabling our customers to generate more prospects and close more sales. Such metrics will obviously differ.

Custom 100

Custom Customer Cornerstone OnDemand Metrics 100

Startup Professionals Musings

OCTOBER 31, 2022

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. If you are a genius at invention, for example, then that is the role you should seek to keep you motivated and productive. Timing is important, and communication with your customer set is critical.

Activity 108

Activity Satisfaction Metrics Ideas 108

Startup Professionals Musings

APRIL 30, 2021

Based on my own long experience in business, team satisfaction, engagement, and productivity continues to be a challenge. That’s a huge opportunity for productivity in your business, as well as your team well-being. That’s a huge opportunity for productivity in your business, as well as your team well-being.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

OCTOBER 29, 2021

Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Customers will be impacted and less likely to have a memorable experience. Measure results in terms of customer satisfaction.

Satisfaction 108

Satisfaction Outsource Study Platform 108

Startup Professionals Musings

JANUARY 30, 2022

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Missions and products that are too broad confuse your team, your customers, and potential investors. Product development chasm. Customer support chasm.

Startup 150

Startup Technical Review Customer Custom 150

Startup Professionals Musings

SEPTEMBER 15, 2023

So here are my own top recommendations on how to think about your business aspirations, and put innovation in perspective among all the other priorities you will need to achieve success and satisfaction with your role on the road ahead. Search for customer pain rather than high margins. New customers don’t see incremental improvements.

Artificial Inteligence 114

Artificial Inteligence Ideas Satisfaction Customer 114

Startup Professionals Musings

OCTOBER 6, 2023

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad. Status of the solution.

Technical Review 118

Technical Review Startup Satisfaction Invest 118

Startup Professionals Musings

APRIL 29, 2023

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. If you don’t have a high level of commitment and passion, you customers won’t seek you out.

Startup 111

Startup Training Services Writing 111

Berkonomics

AUGUST 24, 2017

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243

Training Resource Satisfaction Press 243

Startup Professionals Musings

JUNE 25, 2023

A common initiative I hear from business owners today is their effort to improve the customer experience. To achieve real growth, business leaders need to improve both employee as well as customer experiences. Flexible – listen to allow flex hours and customization. Personalized – job is relevant to personal needs.

Custom 113

Custom Customer Training Tool 113

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Competition 99

Competition Services Startup Training 99

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

Organization 280

Organization Customer Custom Tips 280

Startup Professionals Musings

APRIL 23, 2017

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Missions and products that are too broad confuse your team, your customers, and potential investors. Product development chasm. Customer support chasm.

Customer 76

Customer Custom Entrepreneur Technical Review 76

Startup Professionals Musings

MAY 31, 2023

These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. Timely follow-up on customer and team member requests. Stretch here also increases job satisfaction.

Startup 121

Startup Satisfaction Technical Review Ideas 121

Startup Professionals Musings

OCTOBER 4, 2023

Most entrepreneur that fail are quick to offer a litany of constraints that caused their demise – not enough money, time, customers, or support from the right players. Startups funded by rich uncles rarely think about productivity. Subtraction leads to simplicity, better usability, and easier education of your customers.

Resource 112

Resource Ideas Competition Entrepreneur 112

Startup Professionals Musings

FEBRUARY 11, 2022

You don’t like it, millennials won’t put up with it, and current productivity levels at work continue to decline. She has lived and worked in five countries, and consulted with major corporations, as well as startups, in transforming their workplaces to be more productive as well as more satisfying. Sophie Wade.

Coach 132

Coach Satisfaction Startup Organization 132

Startup Professionals Musings

AUGUST 18, 2021

Don’t look to customers for breakthrough ideas. Steve Jobs and Henry Ford are famous for their assertion that, contrary to popular belief, the customer isn't always right about what they want next. You now have many bosses, including partners, investors, and customers. There will be time for friends later.

Entrepreneur 171

Entrepreneur Satisfaction Demand Custom 171

Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

Competition 109

Competition Services Custom Customer 109