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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

In other words, are we measure whether or not we are truly making our customers more successful.”. The Most Important Metric. Share and Enjoy.

Here Comes New Ideas from BPM

Tech Zulu Event

Cost Efficiency. Business Agility. BPM software programs help to provide the agility that is becoming increasingly necessary.

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

How do you guarantee a simply favorable review versus a regularly returning loyal customer? Value for all parties.

Who cares about customer loyalty?

Berkonomics

Repeat customers, raving fans, angry backlashers, commodity shoppers.  Oh boy, what a range of loyalty these represent.  Often. It takes work.

Startups Should Focus On Their Net Profit Score Not Potential Promoters

InfoChachkie

The higher a company’s NPS, allegedly the higher its customer satisfaction. You miss 100% of the shots you never take.”  Wayne Gretzky.

.Net 93

Central Desktop Names New Board Member

socalTECH

Vora also founded Oblix, which was acquired by Oracle, and sits on the boards of Get Satisfaction and NextPrinciples, among other positions. The company says its customers include CBS, MLB.com, WD-40, Harvard University, Workday, and many others. READ MORE>>.

3 Reasons SaaS Savvy Entrepreneurs Don’t Build Their Own Portals

InfoChachkie

The result: they had more than 20 enterprise customers on Day 1. A version of this article previously appeared in Forbes. Time to market.

Car Door Slam Or Spare Tire? Should Startups Build For Buyers Or Users?

InfoChachkie

A version of this article previously appeared Forbes. Because many consumers value design features over those which impact performance.

SaaS 42

SaaS Subcriptions Are Great – TranSaaSional Pricing Is Better

InfoChachkie

However, such price increases generally occur after new utility has been provided to the customers. Focus on Existing Customers.

SaaS 45

Betterworks Plans Expansion To OC, San Diego, Austin, and NYC

socalTECH

The firm--which has been ramping up efforts in the San Francisco Bay Area over the last few months--said it so far has signed up private beta customers at. Booyah, Brightroll, Chegg, Evernote, Dailybooth, Formspring, Get Satisfaction, Inner Circle Labs, Klout, Miso, Nokia, Parisoma, Plancast and Twilio. READ MORE>>.

You Can’t Teach People To Be Entrepreneurs, But Entrepreneurs Can Be Taught

InfoChachkie

for Easiness. I am proud that students who express satisfaction with my classes also note that they involve a significant time commitment.

Nine Startup Tips From Walt Disney

InfoChachkie

You must convince dispassionate, objective customers that your value proposition is worthy of their cash. free weekly Infochachkie articles!

Tips 128

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

How do you guarantee a simply favorable review versus a regularly returning loyal customer? Value for all parties.

A Major Step In Gender Equality – Rentable Bridesmaid Dresses

InfoChachkie

We keep our eye on a handful of metrics, but we’re focused on customer satisfaction. Always the bridesmaid? Share and Enjoy. Interview

TouchCommerce Takes On Contact Centers

socalTECH

The startup--led by Bernard Louvat--said the new product helps reduce call volume and increase customer satisfaction, by leading customers off traditional call center calls via online, self-service options. touchcommerce contact center software touchconnect self service customer support chat READ MORE>>.

The Evolution of the App Stores

Xconomy

Customer experience is a high priority for both companies. In many ways, Apple and Google are following similar paths.

How to Deliver More Software Projects On Time

Both Sides of the Table

There’s an old joke in software development, “How much time does it take to design software?” CEOs are time-driven creatures.

10 Reasons To Start A Company In An Economic Downturn

InfoChachkie

GoToAssist reduced the average duration of customer support calls, while enhancing each Support Agent’s overall effectiveness. Hard Knocks U.

Nervana’s $400M+ Buyout Reflects Key Tech Trend in Machine Learning

Xconomy

Earlier this year, Nervana began offering its AI technology in the cloud to business customers , using a software-as-a-service model.

September SCribe Is Here

Technology Council

Check out the latest edition of the SCribe Newsletter.  Catch up on the latest news, see our upcoming event schedule, or visit the Websites of the sponsors that make this all possible. VentureNet tickets will sell out soon - so don’t wait to secure your seats!

Interview with Mike Whitmire, CEO and Co-founder, FloQast

socalTECH

In our first year of selling, we brought on over 50 clients, and last year we had 170 customers, and we now have about 40 employees. He said, this is great, and said they were really interested in getting more enterprise customers. If you read our reviews and customer satisfaction scores, it's very clear we've found product market fit.

Is ‘servant leadership’ too soft for today’s workforce?

Berkonomics

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees.

Better Business Bureau? For who?

Eric Greenspan

Even better, we resolved all of them to full satisfaction and refunded all monies requested. How many BBB logos are there? Not too shabby IMHO!

Startup Lessons From The Beatles’ Biggest Failure

InfoChachkie

Lesson - Startups have limited opportunities to secure key customers, investors and employees. Fortunately, the Beatles were not "most groups.".

Startup Children – How To Parent An Entrepreneur (Part II) - Sales Advice From Dr. Seuss

InfoChachkie

The story begins with the unwitting, future customer relaxing and reading the paper. Note: This is part II of a five part series. The Plot.

Sales 43

Interview with Jeb Spencer, TVC Capital

socalTECH

They had been slowly building their technology and growing customers, and it was a very much break-even type of business. Thanks! READ MORE>>.

LeanLA Presents: Beware of False Prophets

Tech Zulu Event

He went on to explain a bit about the customer development model from Blanks: State business model assumptions. Lean Approach. Model-Focused.

Newegg Launches New Program For Marketplace Sellers

socalTECH

According to NewEgg, its NewEgg Premier Seller Program includes increased product exposure, enhanced product lists, a "Premier" badge, and other benefits, and can only be applied for by the company's most trusted sellers with the best customer satisfaction ratings. READ MORE>>.

Should You Consider Replacing Yourself as CEO?

Both Sides of the Table

loved the entire journey – good and bad – and the employees and customers. It’s your baby. Your idea. You can watch it here.

Startup Children – How To Parent An Entrepreneur (Part I) - Teach Your Children To Create Something Out of Nothing

InfoChachkie

To ensure the satisfaction of all your stakeholders, use the same approach with your venture. Note: This is part I of a five part series. In Ms.

Manage your bottlenecks!

Berkonomics

As a manager, you have a number of critical tasks that are general to your position as opposed to specific to your industry. 

Stop managers from gaming the system

Berkonomics

Customer perspective: Ratings of customer satisfaction, statistics of customer retention, market share and even brand strength.

Expanding Business with Social Media

SoCal Tech Calendar

Companies that have social media strategies are finding them to be a valuable tool for driving customer engagement and building brand loyalty; one that translates into real revenue and increased customer satisfaction. Tuesday, July 21, 2009 -- Expanding Business with Social Media. AccessEN. See [link] (more

A Day in the Life of a Product Manager

Tech Zulu Event

You always want perfect data on what customers are doing. Empathy, breath, communication : focus. Making ideas reality : dependency. Period.”

CapLinked Goes Mobile | Announces New Features For iPad To Put Virtual Data Rooms on Notice

Tech Zulu Event

iOS Compatibility. According to Eric M. The innovation is in line with the industry trends. Steering Innovation In The $730 Million VDR Industry.

mobileStorm Employee Takes Bait, Gets Company Tattoo

socalTECH

Reitzin--who launched the effort last week after revealing his own, company tattoo-- said that Roxanne Brown, a Customer Satisfaction Rep at the firm, had the company's blue tornado tattooed on the inside of her wrist. READ MORE>>.

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Wayne Gretzky.

mobileStorm Gets Another Taker On Employee Tattoo Offer

socalTECH

According to Reitzin, Customer Satisfaction Rep Brett Hopkins has taken advantage of the $1,000 bonus the company pays for any logo, tattooing a logo on his leg. Hopkins is the second employee at the firm--aside from Reitzin--who now has a mobileStorm tattoo on his body. READ MORE>>.

GameFly Eyes Blockbuster Games-By-Mail Program

socalTECH

Blockbuster--which had been running a pilot program covering video games since 2009--said this week that it will expand beyond Cleveland, Ohio and Seattle, Washington, and provide its own video game rental service to all of its customers. READ MORE>>.

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Wayne Gretzky.