Fri.Dec 25, 2015

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How to Turn a FanBoy into a Hater in 5 Minutes: Lessons from the New WaPo

Both Sides of the Table

Like many of you I read in awe last week about the accomplishments of the Washington Post since Jeff Bezos acquired the company two years ago. The killer chart is below: In the article it raved particularly about the WaPo’s amazing mobile app and how Bezos personally intervened to get the team to improve loading times – whatever the short-term costs. “His focus on customer experience has become a near mandate within the news operation.

News 184
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It’s Time To Design Human Experiences Versus Products

Startup Professionals Musings

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends. People love Apple’s whole customer experience, and willingly pay a premium for the product.

Design 61