How to Turn a FanBoy into a Hater in 5 Minutes: Lessons from the New WaPo
Both Sides of the Table
DECEMBER 25, 2015
Like many of you I read in awe last week about the accomplishments of the Washington Post since Jeff Bezos acquired the company two years ago. The killer chart is below: In the article it raved particularly about the WaPo’s amazing mobile app and how Bezos personally intervened to get the team to improve loading times – whatever the short-term costs. “His focus on customer experience has become a near mandate within the news operation.
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