Startup Professionals Musings

JANUARY 20, 2016

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.

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socalTECH

JANUARY 6, 2014

Santa Monica-based private equity investor Clearlake Capital said this morning that it has acquired Tolt Services Group , an outsource, IT services company, and merged it with Kyrus Solutions , to form a new company called Tolt Solutions. Financial details of the deal were not announced. READ MORE>>.

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socalTECH

MAY 21, 2019

Irvine-based Alorica , a provider of outsource, business process outsourcing and "customer experience" outsourcing, named Colson Hillier as its new Chief Marketing Officer (CMO), the company said on Tuesday. Alorica says Hillier has more than 20 years of experience in the area of data services, adtech, and fintech.

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Startup Professionals Musings

APRIL 17, 2011

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Product or services. Technology level.

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Outsource Development Outsource Software Development Software 90

socalTECH

MAY 29, 2019

San Diego-based outsourced R&D services marketplace Scientist.com , and venture investor 5AM Ventures said this mroning that the two have tied together to create a new, R&D marketplace for biotech startups associated with 5AM Ventures. FInancial details of the deal were not announced. READ MORE>>.

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Southern California Edison Blog

JUNE 11, 2021

One effective way to address these needs, offload maintenance tasks, and boost performance is to leverage managed solutions from a network services provider. Large and growing enterprises are constantly thinking ahead; in order to expand service offerings and team sizes, upgrading network capacity is often the solution.

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socalTECH

OCTOBER 25, 2019

San Diego-based Scientist.com , which operates an online marketplace for outsourced research, says it has expanded support to make sure that animal welfare is included in its outsourcing. The company said that the expansion ensures that any non-human animals involved in scientific research are handled ethically and humanely.

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socalTECH

AUGUST 6, 2020

Irvine-based outsource customer support and experience services provider Alorica claims it plans to hire more than 33,000 people, saying it has added more than 20 new clients in the first half of the year. The company already has operations in 14 countries, employing 100,000 providing customer experience services to brands.

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Startup Professionals Musings

APRIL 4, 2010

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Product or services. Technology level.

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socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. It sounds like you actually do all your customer service in house?

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socalTECH

AUGUST 9, 2018

Santa Monica-based business outsourcing service provider TaskUs , founded by Bryce Maddock and Jaspar Weir, said this morning that it has raised $250M in an investment round. The investment came from private equity investor Blackstone Group. According to TaskUs, the funding round values the company at $500M. READ MORE>>.

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socalTECH

FEBRUARY 5, 2020

Irvine-based Ingram Micro , the big computer and technology distributor and provider of technology and supply chain services, said that its strategic business unit, Ingram micro Commerce & Lifecycle Services , is seeing record growth of its Canadian e-commerce business. READ MORE>>.

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Startup Professionals Musings

FEBRUARY 8, 2023

While they are looking, you can benefit with new services or an expanded product line. Also, you must focus on business model innovations that cut costs for your customers, such as self-service, un-bundling your pricing, and selling directly to the customer. Outsource functions outside your core competency.

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socalTECH

NOVEMBER 22, 2019

The two received the Entrepreneur Of The Year 2019 Award in the Services category, one of only 11 categories awarded in the E&Y program. TaskUs recently reached 15,000 employees , by offering up a range of customer service and business process outsourcing services.

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socalTECH

JULY 1, 2016

Irvine-based business outsourcing provider Alorica said Thursday that it has acquired Expert Global Solutions, Inc. , a provider of outsourced, customer service and financial collections services. EGS was based in Plano, Texas. billion in 2016 revenues, with 48,000 employees in the U.S.,

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socalTECH

DECEMBER 15, 2020

San Diego-based outsourced healthcare R&D marketplace Scientist.com said this morning that it will acquire HealthEcnomics.com , which operates an online community of scientists and suppliers of heatlh economics and outcomes research. Financial details of the acquisition were not announced. READ MORE>>.

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socalTECH

DECEMBER 21, 2016

Santa Monica-baseed digital outsourcing provider TaskUs , led by Bryce Maddock and Jaspar Weir, said Tuesday evening that it hired over 5,300 employees in 2016, and now has more than 7,000 total employees spread across eleven different offices.

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L.A. Business Journal

AUGUST 24, 2018

Santa Monica headquartered outsourcing service TaskUs Inc. announced Aug. 23 it will expand operations to Albuquerque, N.M., a move expected to create roughly 700 jobs.

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socalTECH

NOVEMBER 13, 2018

San Diego-based outsourced, scientific services marketplace Scientist.com said this morning that it is expanding in the Asia-Pacific region, and has opened up a new office in Tokyo, Japan. According to the firm, it recently created marketplaces for several Japanese pharmaceutical companies.

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Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

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socalTECH

MARCH 17, 2014

San Diego-based healthcare staffing firm AMN Healthcare Services said this morning that it has made a strategic investment in PipelineRx , a developer of clinical, telepharmacy medication management services. pipelinerx telepharmacy pharmacy outsourcing staffing strategic investment venture capital lifescience medical healthcare'

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socalTECH

MAY 2, 2016

iQor , a provider of outsourced customer service and support, said Friday that it is planning to hire over 150 people in Simi Valley, as part of a major expansion. Petersberg, Florida--has over 35,000 employees across 18 countries offering up outsource business services. iQor--which is based in St. READ MORE>>.

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socalTECH

FEBRUARY 3, 2016

Los Angeles-based LAC Group , a provider of outsourced library, information, and knowledge management services, said today that it has received a private equity investment from TZP Growth Partners I. LAC Group said the recapitalization will help it enhance its technology and systems, recruit additional talent, and expand its services.

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socalTECH

JANUARY 24, 2019

Santa Monica-based business process outsourcing provider TaskUs , which provides customer service/experience, business processing, and other services to companies like Tinder, Hootsuite, and Mailchimp, has hit 15,000 employees, as it continues its rapid growth.

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socalTECH

NOVEMBER 24, 2020

The company says it assumes credit risk and manages loan servicing for its e-commerce payment options, which are aimed not at the B2C market, but instead at the B2B payment market. Tomich was previously founder of Onestop Internet, which provided outsourced handling of e-commerce for major brands. READ MORE>>.

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socalTECH

JANUARY 7, 2015

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. alorica business process outsourcing west corporation merger acquisition customer service nearshoring offshoring' billion in revenues in 2015.

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socalTECH

JANUARY 12, 2015

Irvine-based outsourcing service provider Alorica said late Friday that it has named James Molloy as the company''s new Chief Financial Officer. Molloy was most recently Alorica''s Chief Accounting Officer, and also has served at Vanguard Logistics Services, BAX Global, The Brink''s Company, and Deloitte & Touche.

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socalTECH

APRIL 4, 2014

Santa Monica-based buyout fund HandsOn3 said Thursday that it has acquired BancTec , a business process outsourcing (BPO) company based in Dallas, Texas. HandsOn3 said it invests in business process services, big data mining, and industrial services. Financial terms of the buy were not disclosed. READ MORE>>.

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Outsource Santa Monica Equity Acquisition 138

Southern California Edison Blog

FEBRUARY 28, 2018

Any interruption in service can have drastic effects on productivity, customer service, and on your bottom line. Government agencies such as police and fire departments, schools, and hospitals and medical facilities cannot risk a service outage of any duration. Enterprise clients have very specific telecommunications needs.

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Services Southern California Alhambra Technical Review 64

socalTECH

OCTOBER 17, 2018

Laguna Niguel-based Vereco , a hospital and healthcare document management provider and outsourcer, has been acquired by private equity investor Stella Point Capital. Vereco, which was foudned in 2011, provided on-site personnel for hospitals and healthcare systems, offering up managed document services. Vereco was advised by B.

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socalTECH

SEPTEMBER 17, 2014

Unitas Global provides fully managed private cloud services to enterprises; the company''s backers include Azure Capital and MK Capital. unitas global executive enterprise cloud infrastructure services outsourcing patrick shutt grant kirkwood' Current CEO and founder Grant Kirkwood becomes Chief Technology and Strategy Officer.

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Both Sides of the Table

APRIL 25, 2011

There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. It’s nearly impossible to get a services company financed by VCs. Why Shouldn’t Most Services Businesses Raise VC? Why Build a Services Business in the First Place?

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socalTECH

MARCH 4, 2015

Irvine-based business process outsourcing provider Alorica said Wednesday that it has completed its $275M acquisition of the agent services business unit of West Corporation. Alorica said the acquisition makes it the largest business process outsourcing provider in the U.S., with a net worth of $1.2 with a net worth of $1.2

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socalTECH

APRIL 19, 2016

Los Angeles-based Episource , a provider of outsourced medical coding, data analytics, risk adjustment, and other services to the healthcare industry, said it has named Erik Simonsen as its Chief Operating Officer. Simonsen was most recently Head of Corporate Banking and Securities, Birminham (UK) for Deutsche Bank. READ MORE>>.

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Startup Professionals Musings

JANUARY 25, 2023

For example, only a few people today still think of Amazon as an online provider of books and related goods, now that they have exploded their business world-wide into every product arena, added web services (AWS), television and film production (Metro-Goldwyn-Mayer), a bricks-and-mortar grocery chain (Whole Foods), and more.

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socalTECH

OCTOBER 15, 2018

The company, led by CEO Hilary Schneider, also employs a third party company in the Philippines for its customer service operations. Phoenix is a popular location for both in-house and outsourced customer support operations. READ MORE>>.

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socalTECH

JULY 7, 2014

Aliso VIejo-based UST Global , a provider of IT services and outsourcing, said today that it has acquired four different companies over the past six months expanding its workforce in the US, ASia, India, Europe, and Latin America. ustglobal global venture capital strategic investment merger acquisition outsourcing' READ MORE>>.

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