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A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. A Net Promoter Score of 10 and a bank account of 0 equal a failed venture.

.Net 168
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A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. A Net Promoter Score of 10 and a bank account of 0 equal a failed venture.

.Net 182
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Startups Should Focus On Their Net Profit Score Not Potential Promoters

InfoChachkie

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises.

.Net 100
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Your “drop dead” question for a customer survey

Berkonomics

Most of us know of the “net promoter score” which is the ultimate survey. Then there are the long surveys where you could attempt to find more about satisfaction with service, delivery time, quality of product, packaging and more. One question. “On

Custom 218
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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

Ara went on to note that ServiceTitan has been experiencing negative churn, netting 120% annual revenue growth from existing customers. Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc.

Custom 100
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7 Keys To Sustainably Enriching Your Customers’ Lives

Startup Professionals Musings

I was happy to see quantified evidence of this in a new book, “ Winning on Purpose ,” by Fred Reichhheld, creator of the Net Promoter system of management, in concert with Darci Darnell and Maureen Burns. I still see organizations that penalize teams for change requests, and try to live by the old adage of “it’s always been done this way.”

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7 Advantages That Local Small Business Owners Enjoy

Startup Professionals Musings

With most small businesses set up as sole proprietorships or LLCs ( Limited Liability Corporations ), net income flows more directly into your personal income. This can be a key source of personal satisfaction, as well as the ultimate success factor and legacy. Personal income is related to operations versus equity.