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Interview with Jeb Spencer, TVC Capital

socalTECH

Around the 2006 timeframe, they hit $3M, and we saw the unique position that they could occupy in the industry. We raised our fund in 2006 to follow this exact model. They were big names--Fortune 500 customers. We spent time talking with them over the next 18 months, because they fell below our $3M revenue threshold for investment.

Capital 168
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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

Our sales guys were on the front line and heard what they needed to win deals. He decided that our largest customers would be involved in the setting of our priority lists (we did some of this internally in the early years but we saw it mostly as a sales process). This was 2006 and we were now working on our second company.

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Better Business Bureau? For who?

Eric Greenspan

Even better, we resolved all of them to full satisfaction and refunded all monies requested. Anyhow, I replied and asked who pays who here and found that First Data pays Chad a commission for his sales. 2006 Closed Complaints – 1. Not too shabby IMHO! That’s how we do business at Make It Work. Shocking, right?