socalTECH
FEBRUARY 29, 2016
Redfin employs real estate agents who are paid based on client satisfaction rather than commission, and is centered around iOS, Android apps, and a website, all geared towards clients more comfortable with technology than people. The company also offers up lower fees for both sellers and buyers.
Startup Professionals Musings
DECEMBER 18, 2020
For trust, they look online to see how you handle real support and satisfaction issues. Blake Mycoskie , for example, has built heroic credibility by giving away close to 100 million pairs of shoes since founding Toms in 2006. Customers these days are turned off by timeless safe messages, delivered repeatedly on traditional media.
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Both Sides of the Table
MARCH 6, 2016
In 2006 I started using Facebook and most of my friends & colleagues thought I was strange. Some people draw satisfaction by pointing at you and saying, “See! They thought it was like MySpace and why did I need a MySpace page? In 2008 I started VC blogging. I had blogged when I was an entrepreneur. Look how stupid that guy is!”
Eric Greenspan
FEBRUARY 2, 2010
Even better, we resolved all of them to full satisfaction and refunded all monies requested. 2006 Closed Complaints – 1. Since joining, we have received only a handful of complaints (9 complaints in four years, all resolved, out of ~150,000 appointments). Not too shabby IMHO! That’s how we do business at Make It Work.
Both Sides of the Table
NOVEMBER 1, 2009
This was 2006 and we were now working on our second company. I know that their are independent software companies now focused on this like UserVoice and Get Satisfaction. Back then it seemed foreign. Tim encouraged us to set up a blog and start talking openly about what we were doing as a company and inviting comments.
socalTECH
MARCH 30, 2011
Around the 2006 timeframe, they hit $3M, and we saw the unique position that they could occupy in the industry. We raised our fund in 2006 to follow this exact model. They were big names--Fortune 500 customers. We spent time talking with them over the next 18 months, because they fell below our $3M revenue threshold for investment.
Both Sides of the Table
JANUARY 20, 2013
After the accident I resigned as CEO of a public company put our house on the market, and set in motion a plan to take a year off and travel the world with my family once we all recovered (which we did in 2006)” In the past, I wanted more things. Now I want fewerebut higher-quality things. In the past, I dreaded vacation.
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