Most Startups Should be Deer Hunters

Both Sides of the Table

Make sure you know what the size of customer you want to serve is, what the people in a company of that size do, the problems they have, the features that will resonate and the channels you’ll need to sell into and service that customer. In short, servicing the elephants consumed us.

Amazon Takes On Local Service Referrals In LA

socalTECH

Amazon.com is in a bid to take a share of the Los Angeles market for local referrals for handymen and service providers, as Los Angeles continues to be a major launch market for on-demand, services marketplaces. The new service competes with such other services recently launched here including Handybook , SERVIZ , and Pathjoy , not to mention Angie''s List and Craigslist. amazon local service referral citygrid serviz handybook pathjoy

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What Makes an Entrepreneur? Four Letters: JFDI

Both Sides of the Table

The company had less than $5 million in revenue yet we had a multi-tab spreadsheet doing activity-based costing on our customer service staff, operations and technology. This is part of my Startup Advice series.

What Should You Do with Your Crappy Little Services Business?

Both Sides of the Table

There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. It’s nearly impossible to get a services company financed by VCs. Why Shouldn’t Most Services Businesses Raise VC?

Social Media for Service Professionals

SoCal CTO

I did a presentation about the use of Social Media to a great group of people who mostly are different kinds of service professionals (attorneys, accountants, consultants, etc.). Services Pages.

What Makes an Entrepreneur (2/10) – Street Smarts

Both Sides of the Table

Do you like our product & service? I either need to cut product development staff (and therefore can’t ship products as promised) or I need to be able to charge you slightly more for our service or for features you want to see so that I can make ends meet.

2009 Veterans Economic and Business Development Summit

SoCal Tech Calendar

Thursday, November 19, 2009 -- 2009 Veterans Economic and Business Development Summit. This event is designed to encourage and support Veterans and Service Disable Veteran Owned Small Businesses interested in obtain federal contract, learn more about contracting opportunities, the procurement process and resources available.

Don’t drink your own Kool-Aid (surviving TC50)

Both Sides of the Table

We started building 4 products so that our end-to-end, supply-chain services would be complete (MVP? This is part of my ongoing series “Start-up Lessons”.

5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

some came from our customer service, some were to improve performance / scalability from tech ops, some were bug fixes, etc.) This is a huge industry dominated by Western Union with a very limited service to its users. Products like these basically help you crowd-source your customer service input and product development pipeline. Turn Your Organization Inside Out. This is part of my ongoing posts on Startup Advice.

Interview with Sean McCleese, Student of Fortune

socalTECH

Tell us a little a bit about the service, and what it provides? It's interesting to see how the Internet continues to create new marketplaces for what are otherwise inefficient businesses. An area we've been seeing a lot of companies attacking recently is tutoring and homework help. One of the firms looking to make its market in the area is Altadena-based Student of Fortune (www.studentoffortune.com).

Zag Powers AAA Service

socalTECH

Santa Monica-based Zag.com , the online car buying software firm headed by Scott Painter, announced this morning that it has inked a deal with the AAA, to power a new service called AAA Automaker. Tags: automobile research purchasing service

SOA Software Touts 2009 Results, Growth

socalTECH

Los Angeles-based SOA Software , a developer of software tools used by enterprises to connect various IT systems, said Tuesday that the firm had 55 percent annual revenue growth in 2009. Tags: growth architecture oriented service enterprise software

Tealium Adds $35M to Expand Technology, Sharpen Customer Focus

Xconomy

Tealium, a San-Diego startup that provides online advertising tag management and marketing services for enterprise customers, has raised $35 million in a growth financing deal intended to expand its technology and market reach. In a statement last week, Tealium said it created the briefing center to help its customers understand how its services can be combined to deliver compelling experiences.

Pour And Stir I – In Pursuit Of The Ideal Business Model

InfoChachkie

Not A ServiceServices suck. Services do not scale, as the more services you provide, the more humans you have to hire. As noted in Pressure , you can create a comfortable lifestyle business by delivering services, but services preclude you from utilizing the P&S business model. Companies like RingRevenue offer advertisers the ability to track calls like clicks and thus extend the P&S model to a broader array of products and services. *.

Femto Services

SoCal Tech Calendar

Friday, November 20, 2009 -- The Emerging Wireless SIG Presents. Femto Services: The Next Wave of Wireless Innovation. Most current Femto offerings are focused on better home coverage for voice and data services, but with commercial roll-outs accelerating it begs the question: What next? Femtocells are one of the hottest new wireless technologies on the market today. For the past few years it was not a question of if but when.

Sendio Launches Hosted Service

socalTECH

Newport Beach-based Sendio , a developer of appliances for reducing spam, has expanded into the software-as-a-service business, saying today that it has launched a new, hosted online service. The new service is being delivered from a data center in Orange County.

Deal with Your Elephant in the Room

Both Sides of the Table

If you’re going to see a client and somebody else in their organization is having big customer service issues, don’t sweep in under the rug. This is part of my series on Raising Venture Capital.

Geni Enhances Service

socalTECH

West Hollywood-based family tree site Geni.com said Friday that the firm has made a number of updates to the firm's services. Among the changes, the firm said that it has made two of the firm's "Pro" features--Statistics and Lists--free to all of its users.

Geni Enhances Service

socalTECH

The firm said that it has enhanced the ability to find duplicate profiles in the service, with automatic advanced searches when users view a profile.

How to Achieve Mind Blowing Customer Service

Eric Greenspan

That type of thinking is dated, archaic, and doesn’t really address the root of how mind-blowing customer service is developed. In my opinion mind blowing customer service doesn’t start with the customer. Tags: Eric Greenspan customer service

How to Achieve Mind Blowing Customer Service

Eric Greenspan

That type of thinking is dated, archaic, and doesn’t really address the root of how mind-blowing customer service is developed. In my opinion mind blowing customer service doesn’t start with the customer. Tags: eric david greenspan customer service

NTS Buys Technical Services Firm

socalTECH

Calabasas-based National Technical Systems , a provider of engineering services, said today that it has acquired Unitek Technical Services, from Bureau Veritas, in an all-cash deal. Unitek Technical Services provides supply chain management services and related technical services, including aerospace and defense suppliers. Tags: technical services merger acquisition unitek

Fast Follower III – First Mover Disadvantage

InfoChachkie

In 1790, he began offering a service that eventually transformed world commerce and generated trillions of dollars of wealth. This is part III of a three part series. Click here for Part I and Part II. John Fitch was first. He spent the majority of his adult life fruitlessly attempting to capitalize on the novelty and uniqueness of his invention.

Symark Creates Services Division

socalTECH

Agoura Hills-based Symark , a developer of identity management and access software, said Thursday that the firm is launching a new division focused on professional services. The firm said the new service will help to reduce the risks associated with new deployment of its products. Tags: unix linux symark services software executive

InTouch Health Adds Telemedicine Services, Acquires AcuteCare

socalTECH

Santa Barbara-based InTouch Health announced this morning that it is expanding into the tele-physician services market, and has acquired AcuteCare Telemedicine. AcuteCare Telemedicine was based in Atlanta, Georgia, and was founded in 2009. lifescience healthcare physician acquisition merger health intouch services telemedicine acutecare

Arvato Digital Services Acquires Protexis

socalTECH

Valencia-based Arvato Digital Services , a provider of supply chain, post production, replication, and software distribution services, said this morning it has acquired substantially all of the assets of Protexis, a provider of digital software distribution tools. Tags: arvato digital services merger acquisition protexis software

Boingo Updates Customer Service Site

socalTECH

Santa Monica-based Boingo Wireless , which operates a network of wireless access points through relationships with local Wi-Fi providers, told its users Wednesday that the firm has upgraded its customer service site.

Service-Now Gets $41.3M

socalTECH

Solana Beach-based Service-Now , a developer of software-as-a-service for incident and service management, has raised $41.3M out of a $66.14M funding round, according to a regulatory filing by the firm Tuesday. The filing indicates that the new funding came from Sequoia Capital, and that a significant part of the funding was used to purchase the stock of the firm's executives. READ MORE>>.

CircleUp Launches Online Payment Service

socalTECH

Newport Beach-based CircleUp , a startup developing group communications tools, is setting its eyes on online payments, saying today that it has launched a new service to collect money via email for teams and groups. According to CircleUp, the new service--called SmartPay--will allow teams and groups to collect money via credit or debit cards. The firm is using a payment service from Amazon.com, Amazon Payments, to enable the feature.

Stickam Launches New Service

socalTECH

Los Angeles-based streaming media site Stickam.com announced today that it has rolled out a new service which allows its artists to create streaming media sites using their own domain names. Stickam said the service, a new level of its PayPerLive service, allows artists to create their own community powered by Stickam's back end technology. The company said it is targeting the new service to music artists.

FatTail Launches Search Traffic Service

socalTECH

Woodland Hills-based FatTail , a developer of software tools for publishers to manage their advertising sales efforts, said over the weekend that the firm has launched a new product, PageGage RAFT, which will allow publishers automatically buy search traffic.

Continous Computing Launches Services Business

socalTECH

San Diego-based Continuous Computing , a provider of telecom and wireless software, disclosed today that the firm is launching a new solutions and services business. The firm said the new service comes as it finds that network equipment manufacturers are finding it difficult to meet "aggressive" product delivery schedules. Tags: services software continuous computing telecom wireless

Covario Launches Services Arm

socalTECH

San Diego-based Covario , a provider of search engine marketing and SEO automation software, said Tuesday that the firm has launched a new services arm, focused on agency services. The company said that its new services delivery team is headed by Mike Gullaksen, who the firm said has led projects at advertisers that include Coca Cola, Bank of America, and others.

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