socalTECH

DECEMBER 28, 2020

What are you most looking forward to in the technology/startup world in 2021? Seeing our client brands emerge stronger and more effective in engaging prospects on a local level and understanding the individualized customer care that will move the needle in customer satisfaction for each of their locations.

Technical Review 140

Technical Review Software Review Organic Search Startup 140

Startup Professionals Musings

JANUARY 29, 2021

Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth. That takes less time and gives everyone greater satisfaction. Marty Zwilling First published on Inc.com on 01/15/2021.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

NOVEMBER 10, 2021

Unfortunately, I often see goal misalignments with teams, such as marketing measured on sales volume, or sales measured on customer retention. Doing so will increase both your personal life accountability, as well as your business satisfaction. Marty Zwilling First published on Inc.com on 10/27/2021.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Relationships also build loyalty, get referrals, and drive more sales. Marty Zwilling First published on Inc.com on 06/09/2021.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

APRIL 28, 2021

No matter how passionately you believe that everyone needs one, and positive feedback from friends and early adopters (false positives), before you invest in scaling the business, make sure you set and meet good metrics in cost of customer acquisition, recurring sales, and margin. Marty Zwilling First published on Inc.com on 04/15/2021.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

DECEMBER 22, 2021

Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service. Business and customer satisfaction data measurements are required, in addition to subjective assessments of team progress, tradeoffs, and investment decisions.

Customer 114

Customer Custom Satisfaction Metrics 114

Southern California Edison Blog

MAY 15, 2020

million in 2021 1. In 2021, the average person will spend an estimated 100 minutes watching online videos each day, a 19 percent increase from 84 minutes per day in 2019 2. Media and content creation businesses expanding their services to meet future content needs require a network that can support growing media content demands.

Content 63

Content Networking Media Demand 63