Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Custom Customer 154

Startup Professionals Musings

FEBRUARY 11, 2022

Technology is not the solution per se , but it provides the key enablement, drivers, and support for the required flexibility, integration, communication, metrics, and affordability that are required in the workplace today. Coach for productivity, performance, and creativity. No one is happy or satisfied.

Coach 132

Coach Satisfaction Startup Organization 132

Both Sides of the Table

DECEMBER 11, 2022

And then in the late 90’s money crept in, swept in to town by public markets, instant wealth and an absurd sky-rocketing of valuations based on no reasonable metrics. In those years I learned to properly build product, price products, sell products and serve customers.

Venture Capital 466

Venture Capital Startup LAMP Marketing 466

Startup Professionals Musings

MAY 30, 2022

These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics. You can hire the best salespeople, have great products and define good metrics, but without decisive and innovative managers, the sales organization will not reach its full potential.

Sales 147

Sales Metrics Guide Startup 147

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

JULY 31, 2021

In reality, the picture is a bit larger than this, as outlined in the classic book “ Leading with GRIT ,” by Laurie Sudbrink, a well-known business leadership coach and speaker. Usually these people think they are doing a great job, and are totally oblivious to their unhappy customers or cash drain. Wait and hope for a miracle.

Startup 164

Startup Class Entrepreneur Coach 164

Startup Professionals Musings

JULY 4, 2021

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Startup 161

Startup Resource Training Entrepreneur 161

Startup Professionals Musings

JUNE 18, 2023

Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. Don’t be afraid to test your ultimate entree on customers. Make them “feel the love.”

Startup 112

Startup Metrics Coach Marketing 112

Startup Professionals Musings

OCTOBER 14, 2022

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 129

Technical Review Funding Organization Metrics 129

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

FEBRUARY 1, 2023

Develop metrics to monitor work intensity. Work intensity could be anything from number of meetings in a day, to number of production line emergencies, to number of angry customers during a shift. These metrics are also the best way to gauge when your team needs more help, and identifying strong and weak contributors.

Satisfaction 108

Satisfaction Metrics Competition Examples 108

Startup Professionals Musings

NOVEMBER 10, 2021

Make sure that metrics and goals are set up front, and not modified as the project progresses. Unfortunately, I often see goal misalignments with teams, such as marketing measured on sales volume, or sales measured on customer retention. The goal should always be coaching to solve problems, not blame assignment or negative feedback.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

APRIL 30, 2021

Yet I still see many companies focusing on what I believe are ineffective approaches to turning this productivity challenge around, including stricter processes, more metrics, and financial incentives to improve motivation. Enhance intrinsic motivation through coaching. Embrace negative emotions as a prelude to positives.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

JULY 15, 2020

For the business to prosper, every employee, and your customers, must know and relate to your core values, such as product excellence, care for the environment, and personal integrity. Implement the key business metrices you will live by. Increase you focus on coaching, training, and mentoring.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

TechCrunch LA

NOVEMBER 5, 2021

Ultimately 1,000 customers signed up, and The Kelp Burger is now the “hero product,” Boyd Myers said. Boyd Myers explained that there are sales and repeat customers, but it was too early to discuss growth metrics. AKUA started selling via direct to consumers in May and currently ships to all states except Alaska and Hawaii.

Startup 191

Startup Los Angeles Sample Funding 191

Startup Professionals Musings

OCTOBER 28, 2020

This must include metrics and tracking, with the necessary systems and resources to act, recalibrate, and iterate as required. Team members must be engaged and enabled to do the job – that means aligned, equipped, coached, supported, and valued for the work and changes ahead. The process must focus not only on the “what,” but the “how.”

Coach 159

Coach Resource Summary Metrics 159

Startup Professionals Musings

SEPTEMBER 21, 2020

Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. Don’t be afraid to test your ultimate entree on customers. Make them “feel the love.”

Startup 156

Startup Metrics Coach Marketing 156

InfoChachkie

MARCH 3, 2014

August Scott began her Zappos career in their customer support call center. Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of Coach. Several Zappos employees had mentioned "Coach" and the impact she has had on the corporation during our tour. and I loved it.

Coach 182

Coach Startup Study Customer 182

Startup Professionals Musings

AUGUST 12, 2015

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them. Ownership.

Entrepreneur 101

Entrepreneur Startup Coach Metrics 101

Startup Professionals Musings

AUGUST 18, 2018

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them. Ownership.

Entrepreneur 64

Entrepreneur Metrics Coach Competition 64

Startup Professionals Musings

MAY 3, 2023

It’s all about contributing and being connected to team and company values for improving the lives of customers, or possibly a higher-level purpose, such as saving the environment. Make sure you know what is really happening, through metrics and feedback from others. and leave time for the answer.

Startup 113

Startup Summary Coach Organization 113

Startup Professionals Musings

MARCH 2, 2020

In addition, creating a business requires leading and interacting with other people, including partners, investors, and customers. Create a written plan, with target milestones and metrics. You must also learn from your customers. Yes, there are a lot of bridges to cross. Expand your own learning and knowledge by helping others.

Ideas 126

Ideas Writing Examples Outsource 126

Startup Professionals Musings

JANUARY 15, 2020

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 124

Technical Review Organization Coach Invest 124

Startup Professionals Musings

SEPTEMBER 1, 2019

These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics. You can hire the best salespeople, have great products and define good metrics, but without decisive and innovative managers, the sales organization will not reach its full potential.

Startup 97

Startup Sales Metrics Guide 97

Startup Professionals Musings

MAY 11, 2019

Technology is not the solution per se , but it provides the key enablement, drivers, and support for the required flexibility, integration, communication, metrics, and affordability that are required in the workplace today. Coach for productivity, performance, and creativity. No one is happy or satisfied.

Company 78

Company Companies Satisfaction Coach 78

Startup Professionals Musings

SEPTEMBER 27, 2015

by Erica Peitler, a well-known leadership performance coach. Use metrics to support judgment in decisions. Metrics should be seen as guides, helping to direct and support good behavior, but not absolute measurements of good or bad judgment and wisdom. Metrics are necessary to acquire knowledge and turn it into action.

Develop 103

Develop Development Coach Metrics 103

Startup Professionals Musings

AUGUST 14, 2016

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them. Ownership.

Metrics 64

Metrics Coach Competition Ideas 64

Startup Professionals Musings

SEPTEMBER 5, 2014

by Erica Peitler, a well-known leadership performance coach. Use metrics to support judgment in decisions. Metrics should be seen as guides, helping to direct and support good behavior, but not absolute measurements of good or bad judgment and wisdom. Metrics are necessary to acquire knowledge and turn it into action.

Entrepreneur 104

Entrepreneur Startup Metrics Coach 104

Startup Professionals Musings

JUNE 8, 2019

A recent high-profile one, Theranos , the blood-testing company, had no trouble getting customers, but promised more than their technology could deliver, Another, Shyp , an early on-demand delivery platform, blamed their demise on premature scaling. Focus on existing customer retention and repeat business.

Startup 88

Startup Demand Training Customer 88

Startup Professionals Musings

JUNE 10, 2020

You can and must fix this by communicating business goals and objectives, and establishing personal metrics which only reward success. It’s easy for you to blame someone else in the organization, economic conditions outside, or even overly demanding customers, when things are not going well.

Startup 113

Startup Examples Organization Coach 113

Startup Professionals Musings

OCTOBER 11, 2019

Every entrepreneur and business leader believes that he or she has the full trust of their team and their customers, and in fact most do in the beginning. Define metrics to measure what you want to achieve. Show humility while acting as a mentor and coach. Granting trust is a strong signal that motivates returning the favor.

Mentor 98

Mentor News Summary Metrics 98

Startup Professionals Musings

MAY 6, 2017

Technology is not the solution per se , but it provides the key enablement, drivers, and support for the required flexibility, integration, communication, metrics, and affordability that are required in the workplace today. Coach for productivity, performance, and creativity. No one is happy or satisfied.

Satisfaction 67

Satisfaction Coach Startup Organization 67

Startup Professionals Musings

MAY 1, 2015

In reality, the picture is a bit larger than this, as outlined in a new book “ Leading with GRIT ,” by Laurie Sudbrink, a well-known business leadership coach and speaker. Usually these people think they are doing a great job, and are totally oblivious to their unhappy customers or cash drain. Wait and hope for a miracle.

Startup 116

Startup Entrepreneur Class Coach 116

Startup Professionals Musings

DECEMBER 8, 2018

Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. Don’t be afraid to test your ultimate entrée on customers. Make them “feel the love.”

Startup 81

Startup Coach Metrics Marketing 81

Startup Professionals Musings

FEBRUARY 4, 2015

These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics. You can hire the best salespeople, have great products and define good metrics, but without decisive and innovative managers, the sales organization will not reach its full potential.

Startup 108

Startup Sales Metrics Entrepreneur 108

Startup Professionals Musings

JUNE 2, 2019

In this era of rapid change, you can’t afford to stop learning, or you will find that your competitors, your customers, and your team, may soon be following someone else. Most people agree that leadership is primarily a set of behaviors that capitalize on relationships and a current market and customer understanding in a complex world.

Tips 97

Tips Mentor Coach Metrics 97

Startup Professionals Musings

JULY 13, 2015

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that spends resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Resource 105

Resource Startup Entrepreneur Training 105