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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Train and coach continuously. Set the tone and lead the way.

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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Train and coach continuously. Set the tone and lead the way.

Startup 154
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5 Keys To Leadership While Working With Remote Teams

Startup Professionals Musings

Start with ‘How are you?’ Trust is hard because it requires giving up control and being honest with ourselves, and with every team member. Leave it up to team members and leaders to decide what schedule works best for them. Make sure you know what is really happening, through metrics and feedback from others.

Startup 113
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From Call Center Agent To C-Suite Executive: How This Amazing Woman Did It

InfoChachkie

Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of Coach. Several Zappos employees had mentioned "Coach" and the impact she has had on the corporation during our tour. When we passed her in the hall, her face lit up and she gave us a joyous greeting.

Coach 182
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How To Tune Business Strategy For Long-Term Success

Startup Professionals Musings

The biggest challenge these days doesn’t seem to be in starting a new business, but sustaining it against the onslaught of market changes and new competitors that emerge every day. In my other role of business advisor, I see examples often of startups that may have taken success for granted too early.

Startup 88
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8 Keys to Award Winning Startup Customer Service

Startup Professionals Musings

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Train and coach continuously. Set the tone and lead the way.

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Why you should never have a data room — the most counter-intuitive fund-raising advice you’ll ever…

Both Sides of the Table

Let me start out with my premise: “Data rooms are where fund-raising processes go to die.” I have to back up and give you more context. I’m going to start with the reasons and then explain how to use your best data to your advantage. I never thought of this until I became the Founder & CEO of my first startup company.

Funding 336