Startup Professionals Musings

AUGUST 27, 2023

Everyone in the company must adopt the principles of customer-first focus, agility in responding to change, and constant innovation to improve your processes as well as the solution. Measure progress through metrics on sales, revenue, and penetration. Seek customer feedback on ways to improve value and satisfaction.

Custom 91

Custom Customer Marketing Startup 91

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Productivity and repeatability is the hallmark of a good business, whereas a hobby usually assumes everything is custom built and personal.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

APRIL 27, 2022

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. Most customers today won’t pay you five times the cost of alternatives, just because yours is “green.”

Startup 110

Startup Entrepreneur Capital Examples 110

Startup Professionals Musings

JANUARY 1, 2021

For example, in a conflict over the right branding logo , it may help to understand who and how the ultimate decision will be made, including key elements driving the decision, such as targeted customers and competition. Don’t let it be just a conflict over graphic design. Evaluate conflict win-lose versus win-win potential.

Activity 145

Activity Organization Examples Metrics 145

Startup Professionals Musings

APRIL 1, 2019

Yet I find that most employees I know limit their scope of thinking to the specific role they are assigned, and rarely tune their thinking and results to the following key principles that every business owner can relate to: Connect every action to a business focus on customers. Your career will only grow as the business grows.

Technical Advisors 75

Technical Advisors Startup Satisfaction Custom 75

Startup Professionals Musings

JULY 25, 2018

In fact, most see a more direct relationship between customers and their business success, so employee focus by default will end up in third place. Once this product-first, customer-second, and employee-last culture is set, it is extremely hard to change. Establish metrics on the culture, as well as the product. Start today.

Metrics 57

Metrics Startup Netflix Custom 57

Startup Professionals Musings

MAY 24, 2015

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Productivity and repeatability is the hallmark of a good business, whereas a hobby usually assumes everything is custom built and personal.

Outsource Development 99

Outsource Development Startup Competition Training 99

Startup Professionals Musings

JULY 28, 2019

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. Most customers today won’t pay you five times the cost of alternatives, just because yours is “green.”

Startup 93

Startup Entrepreneur Capital Examples 93

Startup Professionals Musings

APRIL 4, 2015

Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction. Startups should begin by selecting just a few of the vast array of social media offerings out there, and customize based on results.

Social Media 108

Social Media Media Startup Tips 108

Startup Professionals Musings

MAY 28, 2016

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Productivity and repeatability is the hallmark of a good business, whereas a hobby usually assumes everything is custom built and personal.

Ideas 62

Ideas Outsource Development Startup Competition 62

Startup Professionals Musings

NOVEMBER 28, 2014

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. Most customers today won’t pay you five times the cost of alternatives, just because yours is “green.”

Startup 104

Startup Entrepreneur Examples Metrics 104

InfoChachkie

JANUARY 16, 2018

Without taking a dime of outside capital, the company has achieved impressive success in a competitive, SaaS market segment, landing companies such as Nike, Intuit, NASA, AutoDesk and PBS. We have customers from so many different industries like software, financial services, healthcare, and media.

Venture Capital 115

Venture Capital Entrepreneur Santa Barbara SaaS 115

Startup Professionals Musings

AUGUST 9, 2017

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. Most customers today won’t pay you five times the cost of alternatives, just because yours is “green.”

Tips 55

Tips Startup Entrepreneur Examples 55

Startup Professionals Musings

JULY 13, 2013

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. Most customers today won’t pay you five times the cost of alternatives, just because yours is “green.”

Entrepreneur 98

Entrepreneur Startup Examples Metrics 98

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

Custom 100

Custom Customer Satisfaction Social Media 100

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. It’s more about which customers broadcast their pleasure or unhappiness to others. Customer upsell, selling more to existing customers.

Custom 97

Custom Customer Satisfaction Social Media 97

Startup Professionals Musings

JANUARY 6, 2021

Every new business I know dreams of building momentum in their business, where growth continues to increase, customers become your best advocates, and employee motivation is high. Unfortunately, with limited resources, this isn’t possible, and it frustrates customers and the team. Focus first on finding more of the right customers.

Technical Review 160

Technical Review Technical Advisors Startup Custom 160

Startup Professionals Musings

NOVEMBER 24, 2017

Measure your agility by putting metrics on change. Old views of change rates are no longer competitive. Count the number of new projects, time and resources required to implement, and measure the return in revenue, customer satisfaction, or cost savings. Create a non-online memorable customer experience.

Customer 52

Customer Custom Technical Review Summary 52

Startup Professionals Musings

NOVEMBER 14, 2016

After reviewing her day-by-day recommendations to improve productivity in a single week, I have extrapolated her guidance to ten productivity tips specifically for entrepreneurs to regain that competitive edge: Focus on managing yourself rather than managing others. Define clear goals and metrics for your productivity.

Tips 100

Tips Activity Startup Product 100