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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.

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Wrench’s on-demand vehicle repair and maintenance service picks up $20 million

TechCrunch LA

Wrench , the Seattle-based on demand vehicle maintenance and repair service for consumers and fleets, has raised $20 million in its latest round of financing. RepairSmith , which operates a similar service out of Los Angeles and San Francisco, is backed by Daimler to provide much the same on-demand repair services.

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AEG, Fuelster To Offer On-Demand Fueling At Staples Center, L.A. Live

socalTECH

Los Angeles-based sports and entertainment venue operator AEG , and on-demand, mobile fueling provider Fuelster Technologies , which is based in Porter Ranch, said this week that the two are in a new partnership where Fuelster will offer up on-demand mobile fuel delivery to fans at Staples Center and L.A.

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SUN Plans New Scooter For Crowded On Demand Scooter Market

socalTECH

Is there room on your curb for (yet another) on-demand scooter company? The company says that so far, it is offering up its scooter service in Los Angeles and San Diego. Los Angeles-based SUN thinks there is, and said on Wednesday that it is getting set to launch a new, shared scooter model in California.

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Bird's Electric Scooters May See Competition From Lyft In SF

socalTECH

Santa Monica-based Bird , the on-demand electric scooter rental service backed by Valor Equity Partners, Index Ventures, Craft Ventures, Goldcrest Capital, Tusk Ventures and Upfront Ventures, may be seeing even more competition in San Francisco, after reports that Lyft is hoping to launch its own, electric scooter service in the city.

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8 Keys To Attracting More Talent Than The Competition

Startup Professionals Musings

You need a faster and more flexible on-demand hiring strategy, based on the current gig-economy of remote freelancers, contract personnel, and specialists. That means starting your search through contract services sites, rather than conventional career hiring sites.

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6 Keys To Enchanting Your Customers With Your Service

Startup Professionals Musings

For new entrepreneurs and startups, I recommend an initial focus on these six steps from the very beginning to set the right culture and save the tremendous cost of a transformation and risky competitive catch-up later: Start with an overriding top-down focus on customer experience. Set the expectation for continuous improvement.

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