Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.

Customer 341

Customer Custom Venture Capital Software Review 341

socalTECH

OCTOBER 12, 2020

Santa Monica-based Invoca , which provides call tracking and analytics software, says a new study it ran shows that website experience and customer experience has become much more important in the era of COVID-19, particularly in big ticket purchases. READ MORE>>.

Custom 100

Custom Customer Santa Monica Services 100

SoCal Tech Calendar

MAY 10, 2012

Wednesday, May 16, 2012 -- Custom Software. For many companies, custom software provides the edge they need. Improved productivity and efficiency leading to cost reductions, easier to use services leading to increased customer satisfaction and retention, a new needed product or service that is not available anywhere else.

Custom 100

Custom Customer Software TechBiz 100

socalTECH

FEBRUARY 2, 2018

Santa Barbara-based property management software developer Yardi continues to add to its long list of customers, saying late last night that it has added a new customer in London. Financial details of the win were not announced.

Custom 113

Custom Customer Santa Barbara Software Development 113

socalTECH

NOVEMBER 8, 2016

Santa Barbara-based Yardi , which develops property management and accounting software for the real estate market, reported another customer win this morning, with commercial property owner Blatteis & Schnur. Blatteis & Schnur operates 29 multi-tenant retail properties, which it will manage with Yardi's software.

Custom 138

Custom Customer Santa Barbara Software 138

socalTECH

DECEMBER 7, 2022

Irvine-based Ecotrak announced this morning that it has launched a new mobile application, which it says connects service technicians with business customers. The company said its new Techtrak software enables field service technicians to manage work orders, assets, create proposals, communicate with customers and send invoices.

Software 113

Software Mobile Pricing Custom 113

socalTECH

MARCH 14, 2018

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. Today's interview is with Jon Ferrara of Nimble (www.nimble.com), the maker of contact management software-as-a-service.

Custom 166

Custom Customer Conference Social Media 166

Startup Professionals Musings

AUGUST 24, 2022

As a business consultant and angel investor, I often ask for your own assessment of marketing ROI , or customer acquisition cost (CAC). Leaders and investors need to know if you have and are tapping into your key sources of relevant data, including web analytics, sales management data, and customer relationship management (CRM) software.

Custom 100

Custom Acquisition Customer Technical Review 100

socalTECH

AUGUST 1, 2018

Los Angeles-based SteelHouse , which develops online retargeting and advertising software, has named Rory Mitchell as Chief Customer Officer (CCO) at the company. Mitchell was previously VP of Client Success at SteelHouse, where he has been for less than a year.

Customer 100

Customer Custom Advertising Los Angeles 100

socalTECH

AUGUST 29, 2016

Los Angeles-based legal software developer American LegalNet is reporting a new customer win this morning, with law firm Blank Rome LLP.

Custom 124

Custom Customer Software Development Los Angeles 124

socalTECH

JANUARY 16, 2018

Santa Barbara-based software developer Yardi has signed on a customer in Singapore, which will use the company's property management and accounting software. has adopted its software to automate its financing and leasing efforts. According to Yardi, Soilbuild Group Holdings Ltd.

Custom 113

Custom Customer Santa Barbara Software Development 113

socalTECH

MAY 24, 2019

Redlands-based geographical information systems (GIS) developer Esri has signed up a new customer in Qatar, the company reported this week, with the The Centre for Geographic Information Systems (CGIS) - Ministry of Municipality & Environment, Qatar. Financial impact of the customer win was not announced. READ MORE>>.

Customer 113

Customer Custom Report Technology 113

socalTECH

JANUARY 14, 2016

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users.

Customer 100

Customer Custom Software Services 100

socalTECH

AUGUST 11, 2016

Santa Barbara-based Yardi has scored a customer win in Oregon, with commercial property management company Melvin Mark Companies. Melvin Mark Companies is using Yardi's Commercial LeasingPad software, which is used for customer relationship management and deal tracking. Financial impact of the win was not disclosed.

Customer 100

Customer Custom Santa Barbara Software 100

socalTECH

JANUARY 9, 2018

Santa Barbara-based property management software developer Yardi said it has signed up a customer in the UK. According to Yardi, it has been selected by Westcourt Group, a regional property development company based in the town of Harrogate North Yorkshire. Financial details of the win were not announced. READ MORE>>.

Customer 113

Customer Custom Santa Barbara Software Development 113

Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. Display ads on mobile devices, including video and audio, also offer a new opportunity to reach target customers. Display advertising. Email marketing.

Customer 146

Customer Custom Marketing Startup 146

socalTECH

OCTOBER 25, 2012

Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. RightScale's software is used by software-as-a-service companies to manage updates and deployment of their software into the cloud.

Customer 157

Customer Custom Santa Barbara Education 157

socalTECH

MARCH 30, 2018

Culver City-based Signal Sciences , the web defense software developer led by Andrew Peterson, said on Thurday that it has signed up a new customer, One Medical. Financial details of the customer win were not announced.

Culver City 100

Culver City Customer Custom Web 100

socalTECH

OCTOBER 17, 2014

Los Angeles-based financial automation software developer BlackLine said Thursday that its Q3 revenues were up over 50 percent, as a result of customer growth at the company. BlackLine said that it now has over 100,000 users of its software, which is used by companies for automating their financial close processes. READ MORE>>.

Custom 147

Custom Customer Software Development Los Angeles 147

socalTECH

MARCH 27, 2014

ReachEdge helps small and medium sized businesses with their online marketing efforts, including managing their website, advertising, SEO, lead management, and tracking of customer acquisition efforts. reachlocal marketing automation customers leads software' The product had been launched in September of 2013. READ MORE>>.

ReachLocal 153

ReachLocal Woodland Hills Customer Custom 153

SoCal CTO

OCTOBER 6, 2011

I’m going to take that thought out into the field and validate it with my customers." I’ve spoken to dozens of customers, I have a validated customer persona, built an MVP to test key behavioral hypotheses, and the data doesn’t back what you’re saying." " One was an enterprise software product.

Custom 227

Custom Customer CTO Coach Startup 227

socalTECH

FEBRUARY 11, 2016

Los Angeles-based finance and accounting automation software developer BlackLine reports this morning that it added 393 new customers in 2015 and now has over 1300 customers around the world. The company said that among the new clients it added during the year were Houghton Mifflin Harcourt, Malaysia Airlines, Roku and Trivago.

Customer 100

Customer Custom Software Development Los Angeles 100

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 295

Generative AI TechEmpower CTO Hire Outsource Development 295

socalTECH

SEPTEMBER 3, 2013

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. servicenow customer australia management software' According to ServiceNow, Orica, a provider of. Orica has 15,000 employees. Orica has 15,000 employees. READ MORE>>.

Customer 153

Customer Custom Software Report 153

socalTECH

AUGUST 19, 2019

The company says its software provides a single portal for provisioning, billing, and management of cloud-based services. According to CloudBlue, HGC will use its platform to power the "HGC Marketplace". Financial details of the win were not announced. CloudBlue is owned by Ingram Micro. READ MORE>>.

Customer 113

Customer Custom Platform Report 113

socalTECH

NOVEMBER 22, 2016

Santa Barbara-based real estate management software developer Yardi reports a customer win in Vancouver, British Columbia, saying that it has signed up Wesgroup Properties to its web-based property management and accounting platform. The financial impact of the win was not announced.

Customer 100

Customer Custom Santa Barbara Software Development 100

Startup Professionals Musings

MARCH 14, 2022

I see lots of new software put together on a shoestring as a “proof of concept” – but then gets rolled out to customers “asis” due to lack of time or money to “harden” the product. Don’t take shortcuts on these.

Customer 137

Customer Custom Technical Review Symantec 137

socalTECH

JUNE 10, 2013

San Diego-based ServiceNow announced today that it has signed on Bournemouth University as a customer. According to ServiceNow, the university is using its software-as-a-service for helping to consolidate multiple IT systems, and provide IT self service to faculty, staff, and students. Financial details of the win were not announced.

Custom 153

Custom Customer SaaS San Diego 153

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

Custom 113

Custom Customer Services Conference 113

socalTECH

JANUARY 30, 2012

Newport Beach-based JustEnough Software , a developer of a cloud-based app for managing customer demand and inventory planning, said this morning that it has been selected by a retailer. According to the company, Journelle is using its products for forecasting customer demand, planning inventory, and optimizing purchasing.

Customer 140

Customer Custom Demand Software 140

socalTECH

MAY 23, 2018

Playa Vista-based Appetize , which develops modern, tablet- and handheld-based point of sale (POS) systems, has added a number of high profile customers, and says it has seen record growth this year. The company's point-of-sale terminals and software are a significant upgrade from legacy point-of-sale terminals. READ MORE>>.

Custom 100

Custom Customer Sales Education 100

socalTECH

JULY 12, 2016

Santa Barbara-based enterprise resource planning software developer QAD says this morning that it has signed up a new customer in the UK, Snell Advanced Media (SAM), to manage its business processes company-wide. Financial impact of the win was not announced.

Customer 100

Customer Custom Santa Barbara Resource 100

socalTECH

MAY 16, 2016

Los Angeles-based ChowNow , which develops tablet-based, online ordering and marketing software for restaurants, has inked a partnership with Google , to help its restaurants accept Android Pay. ChowNow said the support will be a standard feature, and will not cost additional for its current restaurant customers. READ MORE>>.

Custom 124

Custom Customer Google Los Angeles 124

socalTECH

JULY 8, 2013

San Diego-based enterprise IT software developer ServiceNow has signed up a new customer in Colorado, the firm reported today. ServiceNow said that the Colorado Springs Utilities has implemented the company''s cloud-based, software-as-a-service products for managing its IT services. READ MORE>>.

Customer 138

Customer Custom SaaS San Diego 138

socalTECH

OCTOBER 25, 2016

Santa Barbara-based property management software developer Yardi reported a win in the United Kingdom this morning, with boutique property and asset management company Rivenhall Real Estate Limited. The financial impact of the customer win was not announced.

Custom 100

Custom Customer Santa Barbara Software Development 100

TechCrunch LA

NOVEMBER 23, 2020

Founded four years ago by Matt Danna and Sean Stavropoulos, Boulevard was inspired by Stavropoulos’ inability to book a haircut and Danna’s hunch that the inability of salons and spas to cater to customers like the busy programmer could be indicative of a bigger problem. billion transaction by Vista Equity Partners.

Software 323

Software Beverly Hills Los Angeles Equity 323

socalTECH

MARCH 21, 2016

Santa Barbara-based software developer Yardi , which develops real estate property management software, says it has signed up a customer in Leeds, UK. Yardi said that Moorgarth Property Management Limited will managei ts office, industrial, and retail portfolio with Yardi's Genesis2 software. READ MORE>>.

Custom 100

Custom Customer Santa Barbara Software Development 100