How To Make Freemium Customers Generate Revenue For Your Startup
MARCH 3, 2011
In the spirit of the “land grab” mentality of the day, we emphasized usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers. At companies such as SaskTel, Gateway and Cablevision, customer support agents used BuddyHelp to access their customers’ computers and handle their technical support issues. Despite our repeated blundering, BuddyHelp did generate some substantial commercial customers.