Trending Sources

This Startup Hacked LinkedIn To Recruit Customers & Reduce Churn

InfoChachkie

However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. However, in some cases, especially with its larger customers, the company displaces a competitor. It’s not about helping them use our software.

ReachLocal Trumpets Marketing Automation Customer List

socalTECH

Woodland Hills-based online local online marketing provider ReachLocal is bragging today that it has signed up 1,000 clients for its new ReachEdge marketing automation product. ReachEdge helps small and medium sized businesses with their online marketing efforts, including managing their website, advertising, SEO, lead management, and tracking of customer acquisition efforts. The product had been launched in September of 2013.

VC Confessions: I Don’t Really Care About Your Product Demo

InfoChachkie

The entrepreneur cannot wait to show me their product via a demo. You’re the first one I’ve met who didn’t want to see our product.” Note: I invest almost exclusively in b-to-b software companies. An interface that is engaging can fool customers into trying a sub-par product.

The Coming Shift in Enterprise Software

Both Sides of the Table

Part I, Team) Tact was founded by Chuck Ganapathi , who was formerly the SVP of Products at Salesforce.com having led initiatives like their chat product, CRM and mobile. If you’re a consumer software company your buyer is your user. Chuck as a software visionary understood this.

Bridg Aims At Restaurants With New CRM Software

socalTECH

Los Angeles-based software developer Bridg said this week that it has launched a new customer relationship management (CRM) software product specifically aimed at restaurants. According to the company, it is using information from point-of-sale (POS), email, loyalty, online ordering, and other areas to help give restaurants a single, unified view of their individual customers, and helps those restaurants identify growth opportunities based on that data.

Email 22

If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. Given customers & sales are the lifeblood of any organization you’d imagine everybody would respect their customers. But even here you need to care passionately about supporting your customers.

Custom 109

Customer Validation - 33 Great Articles

SoCal CTO

I’m going to take that thought out into the field and validate it with my customers." I’ve spoken to dozens of customers, I have a validated customer persona, built an MVP to test key behavioral hypotheses, and the data doesn’t back what you’re saying."

Shopatron Launches Product Locator Tool

socalTECH

San Luis Obispo-based Shopatron , which develops software which helps manufacturers direct online orders to local retailers, said it has launched a new product aimed at product search. Shopatron said its new product, Local Product Search, helps customers find products from brands, offering up real time, local product inventory to those customers. Pricing on the new product was not announced.

Tool 25

CheckAlt Scores Four New Credit Union Customers

socalTECH

Los Angeles-based CheckAlt , the developer of payment processing technology led by serial entrepreneur Shai Stern, said this week that it has signed on four new credit union customers for its mobile deposit technology. software financial banking payment mobile union credit checkalt

Startups and a Common Misunderstanding in Agile Software Development

SoCal CTO

They didn't feel they had visibility into timelines and costs for development of their software. Investors and early customers were becoming worried about the ability of the founder to deliver. In two cases many of these were coming from customers using early releases.

E-commerce’s Changing Landscape | Customization

Tech Zulu Event

As customers shift online, retailers have no choice, to not only follow suit, but to adapt to their changing demands. Rather, the online store is a speed machine built not on being soothed into what we need, but rather on the features and use of the product on it’s own.

Do Not Obsess On Names – Obsess On Delivering Awesome Customer Value

InfoChachkie

If Smucker’s can annually generate hundreds of millions in sales for a variety of food products, there is little risk that a mediocre company or product name will preclude you from achieving similar success. The value of an ideal name, attached to a product or company that does not deliver an economically viable value proposition, is zero. Instead, expeditiously pick a reasonable moniker and then get back to work delivering value to your customers.

Be Honest About Whether Your Product Really Makes a Difference

Both Sides of the Table

This is why I loved Brad Feld’s recent post about the “ illusion of product / market fit.” Are our users addicted to our product? But if users don’t come back to your product directly and often I question whether you have a sustainable product / company. “Hacking” growth is only sustainable with a truly great product. And of course it’s true in personal productivity apps, SMB apps, B2B software and so forth.

ServiceNow Customer Wins Award In Australia

socalTECH

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. commercial explosives and blasting systems to the mining and infrastructure markets, just received the ITSM Project of the Year Award from IT Service Management Forum (itSMF) Australia, for its user of ServiceNOw''s software-as-a-service. ServiceNow said Orica is using its product to improve its IT performance.

TouchCommerce Wins German Customer

socalTECH

Agoura Hills-based TouchCommerce , the provider of online chat services and products aimed at e-commerce retailers, reported today that it has partnered with German travel operator FTI, to provide a chat feature to FTI''s 5vorFlug brand page. touchcommerce online chat ecommerce retailer international germany software

JustEnough Gets Customer

socalTECH

Newport Beach-based JustEnough Software , a developer of a cloud-based app for managing customer demand and inventory planning, said this morning that it has been selected by a retailer. According to the company, Journelle is using its products for forecasting customer demand, planning inventory, and optimizing purchasing. Financial impact of the customer win was not disclosed. JustEnough's software is being used along with NetSuite's SuiteCloud software.

How to Deliver More Software Projects On Time

Both Sides of the Table

There’s an old joke in software development, “How much time does it take to design software?” If you’ve been involved with a number of software projects you already have an intuitive sense for this.

Kareo Rolls Out Updated Software

socalTECH

Irvine-based medical practice management software developer Kareo , led by Dan Rodrigues, said Tuesday that it has launched the next generation of its cloud-based software for outsourced billing. The company said its Kareo Medical Billing now supports both web and mobile applications, adds customized reports, includes secure messaging, and many other features. Pricing on the new product was not announced. kareo medical office software billing cloud update

MindTouch Picks Up $12M For Customer Self Service Software

socalTECH

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch, which was founded by Steve Bjorg and Aaron Fulkerson back in 2005, said the funding will go to increase its integration with software such as Salesforce, SAP, and Oracle, and grow its marketing, business development, sales, and engineering teams.

RealPractice Launches Marketing Automation Product

socalTECH

In a move which significantly broadens its market focus, Santa Ana-based RealPractice said Tuesday that it has launched a new, automated marketing software called ReplyWise. The company said the new software is aimed at all types of small businesses, and helps local businesses to respond faster to customer inquiries, track online and offline advertising, and reply more effectively to calls, emails, and social media inquiries. realpractice software marketing automation saas

Fan Appz Launches Social Media Marketing Product

socalTECH

Los Angeles-based Fan Appz , which is headed by Jon Siegal, said today that it has launched a new social media marketing product. The firm said its Personalized Marketing Platform is aimed at brand, to help them turn their fans into customers. Fan Appz said it differs from other, social media marketing products because it is focused on helping brands close a sale. service software marketing media social appz fanappz

Punchcard Launches Business Analytics Product

socalTECH

Pasadena-based Punchcard , the Idealab startup developing mobile apps to encourage customer loyalty at retail businesses, announced today that it has launched a new product, Punchcard for Business. The firm said the new software helps local merchants gain insights into customer purchasing behavior, and the ability to push offers to consumers' smart phones via its app. Pricing on the new product was not disclosed.

A Day in the Life of a Product Manager

Tech Zulu Event

Rather, these were the words given in response to the opening question to a panel of product managers to “describe their occupation” in 3 words or less, + an additional word on what their biggest challenge was. Jay Stakelon , VP Product Design, Fullscreen.

The Next 5 Years: Possible Trends in Business Software

Tech Zulu Event

During the past twenty five years, software programs utilized by business underwent tremendous changes. The growing popularity of platforms with big data capabilities means that more business software programs will likely emphasize real time data analysis in the future, also.

SEO 24

CapLinked Launches New Product

socalTECH

Los Angeles-based CapLinked , the developer of secure document sharing software led by Eric Jackson, said this morning that it has released a new set of Information Security (InfoSec) tools, aimed at helping companies to protect information they are sharing with external parties. CapLinked said the new API software lets companies monitor how shared files are being used, allows for the revoking of access to those files, and more. caplinked file sharing secure enterprise software

Fliptu Becomes Ampsy, Signs Up Darius Rucker As A Customer

socalTECH

Los Angeles-based social aggregation tool developer Fliptu said today that it has rebranded the company as Ampsy , and also integrated its software with Hootsuite. As part of the announcement, Ampsy said that its product has been being used by musical artist Darius Rucker , who has been using Ampsy's product with Hootsuite during his performances. fliptu ampsy darius rucker software social marketing influencer southernstyletour

ReachLocal Launches Trio Of Products, Targets Home Services

socalTECH

The new products are part of a push by the company to expand the services it offers to small and medium sized businesses, beyond its roots in helping those firms advertise their businesses online. According to ReachLocal, it has launched three new products, ReachSite , ReachConvert , and ReachCommerce. ReachSite helps provide search engine optimization, content optimization, and lead capture for companies, to help companies convert visitors into customers.

Lieberman Software Teams With Canadian Company

socalTECH

Los Angeles-based security software developer Lieberman Software said this morning that it has teamed with Canadian company Aikya Security Solutions, to expand its resach in Canada. The two said that Aikya will offer up Lieberman's Enterprise Random Password Manager (ERPM) product to its customers. lieberman software canada expansion cybersecurity security

How to Make Sure Professional Services Don’t Take Over Your Software Company

Both Sides of the Table

help you integrate your product with other systems making it harder for your product to be replaced by competitors. deliver profitable revenue that while on gross margins of 50% vs. software at 85-95% it is still profits to help you cover fixed costs.

Qualaroo Launches New Product, Helps Convert Web Visitors

socalTECH

Qualaroo , a developer of website conversion and analytics software which helps web businesses improve the experience and conversion of their visitors, has launched a new product. The company--founded by Sean Ellis, Eugene Mandel, Alex Sherstinsky, and Jason Meresman--said today that it has launched a new "Convert" product which helps website owners convert a higher percentage of their website visitors to customers.

Sites 22

RightScale Launches Hybrid, Private Cloud Management Software

socalTECH

Santa Barbara-based RightScale , the cloud computing firm backed by Tenaya Capital, DAG Ventures, Benchmark Capital, Index Ventures, and Presidio Ventures, said Tuesdya that it has launched a new product called RightScale myCloud. The firm said the new myCloud product provides a framework to allow organizations to test and develop private clouds, for free. rightscale hybrid private cloud management software saas zynga eucalyptus

Moving Analytics | Sitting Kills, Moving Heals

Tech Zulu Event

While we have become more productive as a society, with the advent of computers aiding our work, physical inactivity has become a high risk factor in contributing to chronic illnesses. AA: Most product and companies in the space today are focused on young, fit people who are already active.

Sorenson Media Launches New Encoding Product

socalTECH

San Diego-based Sorenson Media , the developer of video encoding and decoding software headed by Peter Csathy, said today that it has launched a new, on-site version of its video encoding product. The firm said its new Sorenson Squeeze Server On Premise works in conjunction with its cloud-based encoding service, Squeeze Managed Server or Squeeze Solution Pack, offering video transcoding to customers. sorenson media video encoding software codec

Your Product Needs to be 10x Better than the Competition to Win. Here’s Why:

Both Sides of the Table

Bill had previously created a packaged software company called Knowledge Adventure the produced children’s educational software. He wanted to build direct customer relationships to get product feedback but only 2% of customers would ever return their registration cards.

My story: Fail locally, one customer at a time.

Berkonomics

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. You just had to be lucky, write reasonably good code and land in an industry with some legs, and of course, treat the customer well. And I would learn customer service.

TouchCommerce Launches New Chatbot Product, TouchAssist

socalTECH

Agoura Hills-based TouchCommerce has added a new chat bot product called TouchAssist , to its lineup of services and software, the company said this morning. TouchCommerce said its new product, aimed at brands, will offer up "intelligent" automated conversations with customers, all linked into TouchCommerce's live assistance services. touchcommerce chatbot touchassist intelligent agent chat software artificial intelligence virtual assistant

Startup Software Development – Do Your Homework Before You Develop Anything

SoCal CTO

I just had an all-too common conversation with the founder of a startup who had spent more than a year working with a software development company who had produced a mess. The mess really comes from a developer who was willing to get started on a product that was not fully thought out. If I’m being asked to do startup software development, I’m going to push fairly hard on key questions that the startup needs to have answered before they develop anything.

BP Logix Wins Customer

socalTECH

San Diego-based BP Logix , a firm providing business process management software, said today that it has signed Rentokil Initial plc, a provider of business services, as a customer. BP Logix said that Rentokil is using its products across its European operations. logix business process management software rentokil

The Customer May Not Always Be Right, But You Had Better Listen Just The Same

Tech Zulu Event

These two ads showed how disconnected from their customers these once industry leaders have become. Sadly this is just a single example of what is happening to thousand of companies that are not listening to their respective customers. Today we are in the era of “Customer Experience”.

QAD Wins French Customer

socalTECH

Santa Barbara-based ERP software manufacturer QAD is reporting a win in France this morning, with the Societe Ardennasie d'Essieux (SAE). QAD said SAE is using its software-as-a-service version of its product. france softwareSAE is a manufacturer of axles, suspensions, and brake systems for commercial vehicles. Financial impact of the win was not announced.