Your customers are telling you “Wiw Wiw Wiw!”

Berkonomics

Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Blame the Internet for this rise in customer expectations. But don’t close your eyes to the fact that your customers have grown to expect your products or services in the form of….

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Social Media, the Customer Service Spectator, or Superstar?

Eric Greenspan

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. However, if your customers don’t post anything at all, good or bad, perhaps your pricing is too high overall.

Catching Up With Joanne Bradford, Demand Media

socalTECH

Santa Monica-based Demand Media (www.demandmedia.com) has seen its share of ups and downs as one of the highest visibility technology and media companies to come out of Southern California's technology ecosystem in recent years. What is Demand Media doing nowadays?

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My story: Fail locally, one customer at a time.

Berkonomics

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. You just had to be lucky, write reasonably good code and land in an industry with some legs, and of course, treat the customer well. And I would learn customer service.

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Demand Media Expands Content Offerings

socalTECH

Santa Monica-based Demand Media said today that it is expanding its offerings in the content area, with an expansion of its Content Solution offerings. According to Demand Media, the expansion includes new content formats and enhanced "publishing and distribution strategies." Demand Media''s product is used by brands, publishers, and agencies to create content and drive visitors to their websites. Pricing details on Demand Media''s expanded offerings were not announced.

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REME Enters On-Demand Massage Market

socalTECH

Los Angeles- and Santa Monica-based REME , a new startup offering up on-demand massage, stretch, and IV therapy services to the health and wellness community, said today that it has officially launched it services. The company said it provides its services toin-home, at the office, or the customer's location of choice.

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Scoobeez Expands On-Demand Delivery Services In LA

socalTECH

Los Angeles-based Scoobeez , a new startup offering up on-demand, door-to-door logistics and delivery services, says it is expanding its services across Los Angeles. The company said its service, in particular, offers up same day deliveries for even customers who "live in isolated areas or off the beaten path". According to the startup, it is expanding into four key locations in Los Angeles.

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Demand pull – cost push.

Berkonomics

Place your cash bets behind proven demand. The term, “demand pull – cost push” was created by the great economist, John Maynard Keynes, to describe the two primary drivers of economic inflation. Demand pull: too much demand for a product or service and not enough supply cause a competition for the product that drives prices higher without increasing the intrinsic value of the product. Cost push – demand pull.

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Washio Shuts Down On Demand Laundry Service

socalTECH

Santa Monica-based Washio , the venture-backed, on-demand laundry startup, has shut down, according to the company. and returning orders to customers. The company said that it will be shutting down its operations, as of Aug 29., The company did not say why it decided to shut down.

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Demand Media, Buddy Media Link

socalTECH

Santa Monica-based Demand Media announced this morning that it has inked a deal with Buddy Media , developer of a Facebook management system for advertisers, on a new version of Pluck. Pluck is Demand Media's social media application. According to the two, the new version of Pluck will allow brands to embed customer forums from their website directly into their Facebook page. demand media buddy facebook community forum pluck brand advertiser

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Demand Media Sweetens Executive Pot

socalTECH

Ahead of its IPO, Santa Monica-based Demand Media , the online domain name and media publishing business run by Richard Rosenblatt, updated its IPO filings Thursday, saying that it has granted $30.8M Security research firm KnujOn had reported in June that eNom was hosting a number of "criminal pharmacy networks" and had not agreed to cooperate with LegitScript on rooting out those networks; it appears Demand Media is now actively trying to address that problem.

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5 Tips For Attracting Female Customers

Tech.Co

Natalie Kaminski, CEO and cofounder of goBaby.co , an on-demand rental marketplace for baby gear that helps reduce stress of traveling with little kids, is hyper-focused on gaining the trust of mothers. “Focusing on emotion is key when communicating with female customers.

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Demand Media Revenues, Pageviews Grow

socalTECH

Santa Monica-based Demand Media , the online content publishing firm run by Richard Rosenblatt, reported its second quarter 2012 financial results on Tuesday afternoon, saying that both its revenues and pageviews grew from year to year. Demand Media said it had total revenues of $93.1M billion pageviews in Q2 for its customer website network, up 29 percent. demand media content dmnd internet pageviews earnings

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Demand Media In Ad Partnership With Healthline

socalTECH

Santa Monica-based Demand Media said this morning that it has linked up with Healthline , a provider of health information and technology, in a digital advertising partnership. According to the two, Healthline will create digital advertising solutions and represent categories on LIVESTRONG.COM, Demand Media''s health and fitness site. demand media healthline health healthy advertising online livestrong

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JustEnough Targets Sales, Customer Service

socalTECH

Newport Beach-based JustEnough Software , a developer of inventory and demand management software for retailers, said today that it has launched a new product. The firm said its new Mobile Sales Force Automation SuiteApp, built on top of NetSuite, provides access to opportunity/customer data, sales forecasts, and real-time calendar and task management. justenough software demand inventory management netsuite

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Demand Media Updates Pluck Reviews

socalTECH

Santa Monica-based Demand Media said today that it has enhanced the firm's Pluck Reviews product, which power online ratings and reviews for brand websites. Demand Media said that it has added a new set of capabilities called "Trust Filters", which sorts reviews from Facebook friends and community friends on top of other reviews. Demand said the new feature also pulls information noted reviewers and "product experts" above the "clutter" of generic online reviews.

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MicroPower Turns To Financing To Spur Demand

socalTECH

San Diego-based wireless video surveillance developer MicroPower Technologies --which was part of the EvoNexus business incubator--said this week that it has started up a financing program, to spur demand for its surveillance systems. micropower financing surveillance systems customers evonexus tech coast angels

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Demand Media Wins Toyota

socalTECH

Santa Monica-based Demand Media , the online media firm run by Richard Rosenblatt, disclosed today that the firm has signed on auto manufacturer Toyota as a customer. Demand Media said it has partnered with Toyota and ad agency Saatchi & Saatchi LA, to provide content to a new interactive community site aimed at off road aficianados, TrailTracker. Tags: demand media toyota trailtracker offroad vehicle content

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Demand Media Launches New Social Ad Units

socalTECH

Looking to enhance the advertising units on its network of sites, Santa Monica-based Demand Media said today that it has launched a new set of "social feed ads" to its advertisers. Demand Media said its new Social Feed ad management tools allow its advertisers to deliver customized, social media content via live rich media ads. Demand Media said the new tools integrate custom, real-time social feeds into rich media ads featuring video, audio, Flash, and HTML5.

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Demand Media Applies Content Strategy To eNom

socalTECH

Santa Monica-based Demand Media , the Internet content publishing company run by Richard Rosenblatt, is applying its crowdsourced content model to eNom , the domain name registrar it owns. According to eNom, it has put up a new content portal focused on the.ORG domain name, which is powered by Demand Media's creative studios. The portal features articles about the.ORG domain, which were created by Demand Media's creative professionals.

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UNREAL Mobile Targets Disgruntled Sprint Customers, Launches $10 Mobile Plans

socalTECH

Los Angeles-based UNREAL Mobile , a spinout of FreedomPop, is targeting disgruntled Sprint customers who were hoping to take advantage of Sprint's now unavailable $15 per month unlimited mobile service. Sprint launched its $15 per month unlimited mobile phone service last week, but cancelled the program on Friday citing the huge demand for its low cost service.

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Demand Media Links With Electus Digital For Comedy Ad Sales

socalTECH

Santa Monica-based Demand Media said today that it has linked with Electus Digital , to offload premium ad sales for its Cracked.com website. According to the two, Electus Digital will now offer exclusive premium ad sales representation for Cracked.com, including custom branded content and "high-impact" ad units on the site. demand media electus digital cracked collegehumor dorkly

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JustEnough Wins Customer In New Zealand

socalTECH

Newport Beach-based JustEnough Software reports it has signed a new customer in New Zealand. According to the company, it has signed Icebreaker, a developer of outdoor merino wool apparel, as a customer of its sales and demand planning software. justenough software demand inventory management icebreakerFinancial impact of the win was not disclosed. JustEnough software is headed by Malcolm Buxton. READ MORE>>.

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The next big restaurant chain may not own any kitchens

TechCrunch LA

The Battle Is For The Customer Interface. If anyone is aware of the massive market potential for leveraging on-demand services, it’s Kalanick. On-demand food startup Sprig is shutting down today.

TigerText Hits 250 Healthcare Customers

socalTECH

The firm, which provides secure text messaging for enterprise customers, says it more than doubled its customers in the last three months due to demand from the healthcare industry. Santa Monica-based text messaging provider TigerText reported Thursday that it now has more than 250 healthcare facilities using its HIPAA compliant messaging platform.

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Demand Media Inks Major Deal With L'Oreal

socalTECH

Santa Monica-based Demand Media is in a major partnership with L'Oreal USA , the two said this morning. According to the two companies, the two will develop custom content and media to help connect L'Oreal brands with women seeking personalized beauty solutions, via both typeF.com and eHow. In addition to content on the two properties, they companies said they will also be creating a YouTube channel especially for L'Oreal USA by Demand Media.

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Silicon Beach Report for July 22: Birchbox Runs Customer Service Test on Snapchat

L.A. Business Journal

Birchbox runs customer service test on Snapchat, Free Reign Entertainment launches Shattered Skies, and Easypose expands on-demand yoga instruction

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GoShare Raises $1M For On Demand Moving, Delivery App

socalTECH

San Diego-based GoShare , the developer of an on-demand, moving and delivery app, has raised $1M in a seed funding round, the company said on Friday. GoShare has been targeting its service to local businesses, helping those local businesses connect their customers to third party truck and van drivers.

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Squeegy Officially Debuts On-Demand Car Wash Service In LA

socalTECH

Los Angeles-based Squeegy , an on-demand, car wash service, said Wednesday that it has officially launched its service in Los Angeles. The company then dispatches a mobile car wash to a customer's home, office, or other location for an on-site car wash. Squeegy's on-demand app currently runs only on iOS.

E-commerce’s Changing Landscape | Customization

Tech Zulu Event

As customers shift online, retailers have no choice, to not only follow suit, but to adapt to their changing demands. Consumers demand an exact product suited to our exact needs and this time we do not want to be told what this is.

How to Create And Use Snapchat’s New Custom Geofilters

Tech Zulu Event

Less than a month ago, Snapchat opened custom on-demand geofilters to everyone. Industry news was excited, but for how amazing of a product they are, custom Snapchat geofilters have remained stunningly under the radar.

Soothe Scores $10.6M For On Demand Massage Service

socalTECH

for an on-demand, massage service, the company said this week. Soothe currently lets customers in the Los Angeles and a few other areas book a massage from a network of independent massage therapists. Los Angeles-based Soothe has raised $10.6M The funding was led by The Riverside Company. The startup is led by Merlin Kauffman. Soothe says it plans to be in every major city in the USA within 24 months. READ MORE>>.

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Schlep & Fetch: Delivering Anything and Everything, On Demand

socalTECH

On-demand, delivery startup Schlep and Fetch (www.schlepandfetch.com) wants to be the place you contact first to get practically anything delivered for you, whether that's a food order or something you forgot to pick up from home. Bryson Strauss: We are an on-demand delivery service.

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Evolution Robotics Sees Shortages On Strong Demand

socalTECH

Pasadena-based Evolution Robotics , the robotics technology firm out of Idealab, reports today that its first foray into the commercial market is seeing strong sales demand.

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Verimatrix Adds Chilean Customer

socalTECH

Verimatrix said that it has deployed its Verimatrix Video Content Authority Systems (VCAS) to secure broadcast and video-on-demand channels at the operator. San Diego-based Verimatrix , a developer of digital rights management software, said Monday that it has deployed its products on Chilean broadband provider GTD Manquehue, based in Santiago. Financial details of the win were not disclosed.

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