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Sony Online Entertainment: Customer Data Stolen

socalTECH

San Diego-based Sony Online Entertainment , the developer of massively multiplayer online games, has provided details of the intrusion on the firm's systems, saying that hackers may have stolen its customer information. The revelation follows last week's hacking of Sony's PlayStation Network and other services.

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A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

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Can you create a great customer case study?

Berkonomics

We are constantly bombarded by ads in multiple types of media, to the extent that we most often tune them out unless particularly entertaining from the first moment (eight seconds.). Email readers, continue here…] How do you reach an audience that pays less attention to advertising then at any time in the past one hundred years?

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6 Information Surges Raise Huge Startup Opportunities

Startup Professionals Musings

Online entertainment: millions of channels, billions of actors. With the adoption of the Internet, digital entertainment has rocketed across the world, changing how people entertain themselves. YouTube is now the 800-pound gorilla of entertainment. This gives rise to the personalization and customization that we all want.

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The Story Behind ScoreBig's Live Entertainment Tickets, with Adam Kanner

socalTECH

As an executive at the National Basketball Association (NBA), Adam Kanner saw those issues--plus the industry's own desire to sell its unsold inventory--so he created ScoreBig (www.scorebig.com), an online marketplace aimed at connecting consumers with awesome deals on below-face value, live entertainment tickets.

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Viasat Drops Speed Limits On In-flight Internet For Business Aviation

socalTECH

Carlsbad, California-based satellite Internet provider Viasat says it has removed the speed limits on its Ka-band in-flight Internet for its business aviation customers. The company said it has lifted those speed restrictions, due to growing demand for applications including video-conferencing and high-definition video streaming.

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Ticketmaster's TicketWeb Buys Strobe Labs

socalTECH

Strobe Labs developed software which helped entertainment venues search and view customer profiles, build and deploy fan lists for direct marketing and email campaigns, and run social campaigns on Facebook, Instagram, and Spotify. Financial details of the acquisition were not announced.