4 Strategies To Ramp Up The Total Customer Experience

Startup Professionals Musings

Much has been written recently about the requirement to focus today on the total customer experience, as a competitive edge or even for survival. You want that customer to be delighted by the overall experience, rather than remember the many steps and the pain.

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EdgeCast Inks Patent Licensing Deal, Adds Customers

socalTECH

According to EdgeCast, the IP deal grants the firm a license for more than thirty issued and pending patents, covering display and delivery of rich media; automated hosting and server management; load balancing; dynamic DNS, and other technology. The firm said the patents date from as early as 1994. Tags: edgecast patent legal licensing web.com music content delivery network

Green Dot Gets Mobile Gelocation Patent

socalTECH

Patent No. Green Dot said the patent relates to its use of geolocation for creating customized user experiences, as well as for risk management and fraud prevention. The patent names Samuel H. Green Dot was represented by Arent Fox LLP in the patent filing. green mobile geolocation patent location awareness communications uspto finance debit prepaid Pasadena-based Green Dot , the prepaid debit card provider, reported Tuesday that it has been issued U.S.

Qualcomm In Patent Deal With Yulong

socalTECH

San Diego-based Qualcomm has entered into a Chinese patent licensing agreement with Yulong Computer Telecommunication Scientific (Shenzhen) Co., covering its 3G and 4G patents, according to the company. Qualcomm said the royalty-bearing patent license covers development, manufacturing, and sales of. Yulong is the 100th customer to sign up under Qualcomm's patent agreement terms reached with China's National Development and Reform Commission.

Yardi, RealPage Settle Patent Litigation

socalTECH

Santa Barbara-based Yardi , the developer of real estate and property management software, looks to have scored a win in a patent lawsuit against RealPage , a developer of cloud-based software for the rental housing industry. yardi realpage lawsuit patent legal settlement

Relate Your Technology Solution to Customer Values

Startup Professionals Musings

Young entrepreneurs often are so excited by new technology or their latest invention that they forget to translate it into a value proposition that their customers or potential investors can understand. Customer data integrity and security.

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Emulex Ordered To Pay Broadcom In Patent Trial

socalTECH

Costa Mesa-based Emulex reported Thursday afternoon that it has been ordered to pay $387,922 to Irvine-based Broadcom , in a partial verdict in a patent infringement lawsuit. District Court for the Central District of California, which found that certain serial/deserializers used by Emulex infringed upon patents owned by Broadcom. Emulex said it plans to take "appropriate steps" to ensure continued product supply and support to its customers, and may decide to appeal the ruling.

5 Keys To Crossing The Chasm To Mainstream Customers

Startup Professionals Musings

Unfortunately, for most solution markets, early adopters represent only 10 to 15 percent of the total opportunity, so it’s easy to get mislead on the real requirements of mainstream customers.

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Ten Ways to Differentiate Your Customer Service

Startup Professionals Musings

A while back, I wrote about the importance of a “ sustainable competitive advantage ,” and outlined the business plan value and limitations of patents and competitor feature comparisons. But once you start selling products, all of these pale in comparison to your level of customer service.

RPost, Goodmail Settle Patent Suit, Roll Joint Service

socalTECH

Los Angeles-based RPost , a developer of email encryption and electronic signature services, and competitor Goodmail Systems said Tuesday morning that the two have settled a patent suit and legal issues between the firms, and are now in a strategic partnership. The firms said they will also continue to offer their individual services to customers. Tags: rpost goodmail patent lawsuit legal email electronic signature delivery

Intellectual Property is More Than Patents

Startup Professionals Musings

When someone says Intellectual Property (IP), most people think only of patents. In reality, patents are only one of at least seven items that should be in your IP portfolio. Significant differences will confuse your customers, and open the door to imitators and scam artists.

Are You Trying To Be All Things To All Customers?

Startup Professionals Musings

The answer to this question should be formulated as ‘a customer’s problem the company is going to resolve like no other.’ It might be a patented technology, but it could also be the creativity of employees or logistic competencies of the company.

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Apple Patent Trial Goes to Jury | Why Fight When You Can License

Tech Zulu Event

Apple rested their defense today in their final attempt to stave off a patent lawsuit with far-reaching implications for all smartphone makers. Based on the report’s conclusions, Apple requested that the US Patent and Trademark Office (USPTO) re-examine Ditzik’s patent.

Hire for your core. Partner for the rest.

Berkonomics

By definition, your core is your intellectual property foundation, the thing that makes your business most valuable to customers, investors and perhaps someday to potential buyers of the business. Patents, branding, marketing and more. A trend for businesses large and small.

Fuisz Media Ties With Intellectual Ventures

socalTECH

The companies said that Fuisz has acquired several strategic patents related to interactive video technology from IV, and has become a customer of IV''s patent defense program. Financial details of the patent licensing deal were not announced. recognition video licensing patent ventures intellectual media fuisz

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Hytera Scuffles With Motorola In Court

socalTECH

headquarters in Irvine--over multiple patent infringement claims. An ITC judge ruled in July that Hytera had infringed on four patents held by Motorola Solutions. Hytera's products in question are Digital Mobile Radio (DMR) products, which send digitally encoded radio signals over the air; DMR is an emerging standard being used in the radio communications area, which is where Motorola Solutions has a large base of government and commercial customers.

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Apply Hospitality-Driven Thinking to Your New Venture

Startup Professionals Musings

Tech may be the tool, but hospitality – making life a little easier, more comfortable, and more enjoyable for your customer, is the winning focus. Customer needs and expectations are changing faster than ever these days. Improve the whole customer experience, as well as the product.

Every Startup Needs Intellectual Property To Thrive

Startup Professionals Musings

When someone says Intellectual Property (IP), most entrepreneurs think only of patents. In reality, patents are only one of at least eight items that should be in your IP portfolio. Significant differences will confuse your customers, and open the door to imitators and scam artists.

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Here are ten vision tests for your success

Berkonomics

Test yourself as to whether you can identify the size of your market niche, and whether you can overcome the many barriers to access customers within your niche. A core patent or “thicket” of patents protecting your offering?

Blueland launches with a suite of eco-friendly cleaning supplies designed to reduce plastic waste

TechCrunch LA

Blueland’s cleaners — a bathroom cleaner, glass cleaner, and multi-purpose cleaner — are sold as tablets that customers add to the cleaning containers the company provides. “E verything is proprietary everything is backed by patents,” she says.

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AppOnboard raises $15 million to let Android users try before they buy apps on Google Play

TechCrunch LA

Pitching app developers with a new way to convert app browsers into actual customers, AppOnboard has raised $15 million in a new round of funding, the company said.

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Be Frugal, But Never Cheap When Locking Down Your IP

InfoChachkie

An invalidated patent or one deemed to infringe the rights of another party can devastate a startup. Defensible Claims - Some companies take pride in the number of patents they own. Fewer patents with readily defensible claims will help keep your legal costs under control.

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Intellectual Property – Worthless To A Startup, Priceless To A Big Dumb Company

InfoChachkie

Patents held by startups generally have a limited ability to reduce competition. The average time required to obtain a patent is 36-to-40 months, during which there is no guarantee your adVenture will ultimately receive patent protection. Not All Patent Types Are Created Equal.

Your New Venture IP Portfolio Sets Investment Value

Startup Professionals Musings

When someone says Intellectual Property (IP), most entrepreneurs think only of patents. In reality, patents are only one of at least eight items that should be in your IP portfolio. Significant differences will confuse your customers, and open the door to imitators and scam artists.

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Qualcomm Disputes Japanese Order

socalTECH

The JFTC had claimed that Qualcomm's Japanese licensees were force to cross license patents to Qualcomm on a royalty-free basis, and that they were also forced to not exert patents against each other. Qualcomm disputed the claim, saying that the provisions in the agreements provide "enormous benefits" to its customers and licensees, and that the order was "neither justified by the facts nor supported by the law." Tags: qualcomm japan lawsuit legal trade patent

Can you overcome five risks and create wealth?

Berkonomics

One way to mitigate this is by using early money to create a prototype, to perform market research, to complete the first generation of the product, or to deliver the service to a satisfied customer. Of course, we are speaking of increased valuation of your company when we speak of “wealth.”

Hire for your core. Partner for the rest.

Berkonomics

By definition, your core is your intellectual property foundation, the thing that makes your business most valuable to customers, investors and perhaps someday to potential buyers.

Boy! If I had only learned this before spending a million!

Berkonomics

There was even talk of some phone companies using the patented system for serving communities of guests, not just from a single hotel. That response is quite different than one where competitors have paved the way and existing customers prove through use that the product or service is valued.

6 Keys To Convince Investors Of Your Competitive Edge

Startup Professionals Musings

We certainly want to hear about any positive feedback you have from potential customers on your idea, your prototype, and your business model, but that better not be the end of the story. Promote any inside relationships or customer base.

Intellectual Property: What, When, Where, Why, and How

SoCal Tech Calendar

A well-developed patent portfolio (along with an intellectual property portfolio, generally) conveys a high degree of technical and commercial sophistication to potential investors, customers, competitors, and licensees. Thursday, July 13, 2017 -- Intellectual Property: What, When, Where, Why, and How. Intellectual property is becoming increasingly important when it comes to business valuation as well as success – especially for tech companies.

TCVN 100

Why Coachella Valley Is a Hub for Renewable Energy Startups

Tech.Co

Hank: I am the CEO and founder of Seco Sys , which is a platform that allows water agencies, customers, and water related services to concurrently engage in water conservation at all water use endpoints.

8 Intellectual Property Items Every Startup Needs

Startup Professionals Musings

When someone says Intellectual Property (IP), most entrepreneurs think only of patents. In reality, patents are only one of at least eight items that should be in your IP portfolio. Significant differences will confuse your customers, and open the door to imitators and scam artists.

This Immigrant Entrepreneur Launched Her Billion Dollar Empire, Despite Speaking No English

InfoChachkie

Opportunity knocked when one of her customers was spotted at a high-end boutique, wearing one of Ida’s outfits. The store’s owner, Enid Bissett, asked the customer where she had purchased the dress. The two women established a custom dress shop called Enid Frocks.

Start a deal room and keep it current.

Berkonomics

Deal rooms contain access to or copies of all significant contracts with suppliers, customers, consultants, and others. Maybe you have not heard the term, “deal book.” That’s a comprehensive piece on a company for use by a buyer in determining fit.

Can you finance your company with grants?

Berkonomics

The company grows in value to its customers and to prospective buyers of the business, but without any dilution of control or ownership for the founders. First, here’s a link to my recent TEDx talk, “Smiling at success; laughing at failure.” ” .