Find your “teacher customer.”

Berkonomics

Your customers know what they want more than you do. This week’s insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. The customer would be the first to receive the new functionality in a new release.

Custom 263

Greatly exceed early customer expectations.

Berkonomics

First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and sales people rely upon when attempting to create buzz and make a mass market for a new product.

Custom 263

Report: XCOR's Customers Still Holding Out For Refunds

socalTECH

In a cautionary tale for early adopters, there are still hundreds of customers hoping to get their money back from Mojave-based XCOR Aerospace , after the company went bankrupt, according to a story from the LA Times this weekend. According to the Times, those customers--who paid $100,000 for a ticket to space on a yet-to-be-qualified-or-completed spacecraft--are still hoping, somehow, to get some of that money back.

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American LegalNet Wins Customer

socalTECH

Los Angeles-based legal software developer American LegalNet is reporting a new customer win this morning, with law firm Blank Rome LLP. american legalnet legal customer software docket calendarAmerican LegalNet said Blank Rome LLP has purchased its eDockets court-rules-based calendaring and docketing systems software, as well as Docket Direct local/federal court feeds and Smart Dockets court date calculator app. Financial impact of the win was not announced.

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Yardi Wins Customer In Louisiana

SoCal Tech Calendar

Santa Barbara-based property management software developer Yardi reported a win in Louisiana this morning, with Weinstein Nelson Management. Weinstein Nelson Management, which is based in Baton Rouge, is using Yardi's software for reporting, lead tracking, and renewals for its properties. yardi louisiana customer property management real estate realestate software

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VizExplorer Wins New Customer

socalTECH

San Diego-based VizExplorer , which develops operational intelligence software used by casinos, reported a win with the Tunica-Biloxi Gaming Authority for Paragon Casino Resort, in Marksville, Louisiana. Financial details of the win were not announced. VizExplorer said the win also included its new premium consulting service. VizExplorer recently received a big round of funding from Morgan Stanley Expansion Capital. READ MORE>>. vizexplorer software casino analytics paragon resort biloxi

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EdgeCast Reports Customer, Traffic Growth

socalTECH

Santa Monica-based EdgeCast , the content delivery network provider, is reporting this morning that it now has more than 3,000 customers using its services. EdgeCast said around 1,000 of those customers were added in the last six months, and included ShoeDazzle, Yellowbook, and AllSaints. The company said it is now carrying 4 percent of global Internet traffic, serving around 1.5 billion objects per hour via its network.

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Happy Customers Make Gender Bias (Nearly) Irrelevant

InfoChachkie

A 2012 Dow Jones'' report entitled Women At The Wheel encompassed 15-years of data on venture-backed startups. Thus, women entrepreneurs (just like their male counterparts) can level the playing field by solving their customers'' problems within the bounds of the resources available to them.

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Triton Digital Wins New Customer

socalTECH

Los Angeles-based Triton Digital , the provider of audio advertising technology, reported a win today with Neuhoff Communications. According to Triton Digital, Neuhoff has selected the company's enterprise podast management solution, to capture, edit, and distribute content to its audience. Financial impact of the win was not announced. Nehoff Communications is the operator of 22 radio stations and related websites across central Illinois and Indiana. READ MORE>>.

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Servier Licenses CureMatch Tech for Custom Cancer Drug Treatments

Xconomy

A global pharmaceutical company based in France has licensed software developed by San Diego digital health startup CureMatch that aims to help cancer doctors customize the combination of drugs they prescribe to patients based on mutations in cancer DNA.

Guide 73

Yardi Wins Customer In Vancouver

socalTECH

Santa Barbara-based real estate management software developer Yardi reports a customer win in Vancouver, British Columbia, saying that it has signed up Wesgroup Properties to its web-based property management and accounting platform. The financial impact of the win was not announced. Yardi said Wesgroup Properties is using its Yardi Voyager 7S software, and was already a Yardi client. Wesgroup Properties manages more than 2.2

Custom 125

BlackLine Tops 1300 Customers

socalTECH

Los Angeles-based finance and accounting automation software developer BlackLine reports this morning that it added 393 new customers in 2015 and now has over 1300 customers around the world. The company said that among the new clients it added during the year were Houghton Mifflin Harcourt, Malaysia Airlines, Roku and Trivago. BlackLine said that among the biggest area of growth for the company were mid-market companies, in addition to its existing large enterprise base.

Custom 109

Yardi Wins Australian Customer

socalTECH

Santa Barbara-based property management software developer Yardi reported a win late Monday afternoon in Australia, with Australian property investor DeMartini Fletcher. Financial details of the win was not announced. Yardi said DeMartini Fletcher has selected its Yardi Voyager 7S as its new property management and accounting platform. READ MORE>>. yardi australia property management software international

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MaxLinear Wins Design With German Customer

socalTECH

Carslbad-based MaxLinear reported a customer yesterday in Germany, saying that satellite receiver developer Digital Devices GmbH has selected one of its chips as part of its product line. maxlinear chip semiconductor hardware customer satellite receiver pcie According to MaxLinear, Digital Devices GmbH is using its MxL584 Full-Spectrum Capture (FSC) satellite receiver as part of a new PCIe TV card and gateway.

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Find your “teacher-customer.”

Berkonomics

Your customers know what they want more than you do. Find one to teach you. This insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. Together we would work out solutions in the form of new functions, new controls, new reports, and new safeguards.

Custom 139

Silicon Beach Report Nov. 7: Soylent Believes Algae Ingredient Made Customers Sick

L.A. Business Journal

Soylent believes algae ingredient made customers sick, Google invested in Snapchat, and Faraday Future’s financier facing cash crunch

ServiceNow Customer Wins Award In Australia

socalTECH

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. servicenow customer australia management software According to ServiceNow, Orica, a provider of. commercial explosives and blasting systems to the mining and infrastructure markets, just received the ITSM Project of the Year Award from IT Service Management Forum (itSMF) Australia, for its user of ServiceNOw''s software-as-a-service.

Custom 135

Yardi Signs Customer In The UK

socalTECH

Santa Barbara-based property management software developer Yardi reported a win in the United Kingdom this morning, with boutique property and asset management company Rivenhall Real Estate Limited. The financial impact of the customer win was not announced. Yardi said Rivenhall is using ist Yardi Genesis2 cloud-based property management and accounting product. READ MORE>>. yardi property management software cloud international

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Report: Disney Buys MakieLab

socalTECH

MakieLab , the custom, 3D printed doll startup which had been part of Disney's second Disney Startup Accelerator program, has been acquired, reportedly by Disney itself. MakieLab had a deal with Disney to ship custom, 3D printed dolls featuring such characters as Star Darlings, Minnie Mouse, Maleficient, and others; the company's CEO, Alice Taylor, had relocated to Los Angeles as a result of the time at Disney's Burbank accelerator.

Silicon Beach Report March 28: Rubicon Sued by Publishing Customer The Guardian

L.A. Business Journal

Rubicon sued by publishing customer The Guardian, Tinder plans to launch website version, and Facebook clones Snapchat stories and then puts feature atop newsfeed, and more

TouchCommerce Wins German Customer

socalTECH

Agoura Hills-based TouchCommerce , the provider of online chat services and products aimed at e-commerce retailers, reported today that it has partnered with German travel operator FTI, to provide a chat feature to FTI''s 5vorFlug brand page. Financial impact of the deal was not disclosed. The company said that it will provide its TouchChat solution on the 5vorFlug site, which sells package tours and last minute travel to consumers in Germany. READ MORE>>.

Custom 131

Lytx Wins Commercial Trucking Insurance Customer

socalTECH

San Diego-based Lytx , which develops video-based, driver safety systems, reported a win with trucking insurance company Canal Insurance Company. Lytx said Canal will offer up its Lytx DriveCam Program to its fleet customers as a value added service.

Custom 163

Silicon Beach Report for July 22: Birchbox Runs Customer Service Test on Snapchat

L.A. Business Journal

Birchbox runs customer service test on Snapchat, Free Reign Entertainment launches Shattered Skies, and Easypose expands on-demand yoga instruction

Demand 116

ServiceNow Wins Colorado Customer

socalTECH

San Diego-based enterprise IT software developer ServiceNow has signed up a new customer in Colorado, the firm reported today. ServiceNow said that the Colorado Springs Utilities has implemented the company''s cloud-based, software-as-a-service products for managing its IT services. Financial details of the win were not disclosed.

Custom 125

Keep constant contact with key customers.

Berkonomics

Especially in a growing company, the CEO is drawn into daily process issues by all of his or her direct reports, often responding to questions and problems, leaving little time for strategic thought. And that behavior results in leaving little time for outreach to the most critical possible component in your chain – your key customers. Email readers, continue here.] Do customers know what they want from their suppliers for future products?

Custom 146

Yardi Signs North Carolina Customer

socalTECH

Santa Barbara-based Yardi , which develops real estate investment management and property management software, reported a win in North Carolina today. Yardi said that Raleigh, North Carolina-based 10 Federal is using its software, and has seen "significant" rental income growth due to using its software. Financial details of the win were not announced. READ MORE>>. yardi north carolina real estate software

Custom 125

SYSPRO Wins Startup Customer

socalTECH

Costa Mesa-based SYSPRO , a developer of enterprise resource planning (ERP) software, reported this week that it has signed up medical device startup NeoTract as a customer.

Custom 158

Silicon Beach Report Aug. 1: Petnet’s System Goes Down, Angers Customers

L.A. Business Journal

Petnet’s system goes down and angers customers, Technicolor to Launch virtual and augmented reality center, Virgin Galactic Gets Flight Testing License, and more

Custom 109

Netflix Redux: Is It Ever OK to Fire Your Customers?

Both Sides of the Table

Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. Netflix needs to segment their customers and charge each what is appropriate. ” customer segment.

ReachLocal Expands Reporting Tools

socalTECH

Woodland Hills-based online marketing services and software developer ReachLocal , which offers up its services to local businesses, said today that it has added a number of analytics and reporting tools to its platform. According to ReachLocal, it has added new third-party campaign result measurement, and multi-location alert and reporting capabilties to its ReachEdge digital marketing product. reachlocal reporting software saas marketing local business

Greatly excceed your customer expectations.

Berkonomics

First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and sales people rely upon when attempting to create buzz and make a mass market for a new product. Make your customer a partner in the process. These first customers are critical.

Custom 139

TigerText Hits 250 Healthcare Customers

socalTECH

Santa Monica-based text messaging provider TigerText reported Thursday that it now has more than 250 healthcare facilities using its HIPAA compliant messaging platform. The firm, which provides secure text messaging for enterprise customers, says it more than doubled its customers in the last three months due to demand from the healthcare industry.

Custom 135

FastPay Tops $100M In Funding To Customers

socalTECH

Los Angeles-based FastPay , which provides specialized line of credit to online publishers, e-commerce companies, videogame companies, and other digital media companies, reports this morning that it has placed over $100M in funding to over 100 customers since its launch in 2010.

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Nimble's Jon Ferrara On Retaining And Keeping Customers

socalTECH

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model? I believe that if you listen to your customers, they'll tell you everything that you need to know in order to help them grow.

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QAD Wins French Customer

socalTECH

Santa Barbara-based ERP software manufacturer QAD is reporting a win in France this morning, with the Societe Ardennasie d'Essieux (SAE). SAE is a manufacturer of axles, suspensions, and brake systems for commercial vehicles. Financial impact of the win was not announced. QAD is a maker of enterprise resource planning (ERP) systems used in managing manufacturing, finance, and operations of enterprises. QAD said SAE is using its software-as-a-service version of its product. READ MORE>>.

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