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Invoca: Website Experience, Customer Service Key During COVID-19

socalTECH

Santa Monica-based Invoca , which provides call tracking and analytics software, says a new study it ran shows that website experience and customer experience has become much more important in the era of COVID-19, particularly in big ticket purchases. READ MORE>>.

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Hulu Opens Up Customer Service Site In Texas

socalTECH

Los Angeles-based streaming television- and video-provider Hulu has selected San Antonio, Texas, as the site for a new customer service center, the company said on Thursday. Honest Company briefly had a large staff doing customer support in Austin, but it closed that office in December after a shift in its business strategy.

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Happy Returns Launches Self Service Return Kiosk

socalTECH

Santa Monica-based Happy Returns , which is backed by U.S. Venture Partners, Upfront Ventures, and Lowercase Capital, has expanded its suite of return solutions, with a new self-service kiosk.

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EZ Texting Launches New SMS Marketing Services

socalTECH

Santa Monica-based EZ Texting , a developer of SMS marketing software, says it has launched two new services. Pricing on the new services were not detailed by the company. EZ Texting is led by CEO Norman Happ. READ MORE>>.

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Inspire’s Energy Experiment: Flat Rates Billed as ‘Subscription Service’

L.A. Business Journal

Santa Monica-based Inspire Energy Holdings has a unique pitch for an energy company: selling power to customers on a subscription basis with flat monthly payments.

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With Bambee, Allan Jones wants to give small businesses HR services their employees can trust

TechCrunch LA

Allan Jones’s first startup was Fourth and Grand , a Trunk Club-like service backed by the venture studio and accelerator, Science, out of Santa Monica. That’s why companies like Stojo Projects, Knife Aid and Hank’s Bagels all use the company’s service.

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AutoGravity Launches Car Subscription Service, Turn

socalTECH

Irvine-based AutoGravity , which offers up purchasing and financing tools for auto dealers and consumers, has launched its very own, subscription-based, "flexible car usage" service it is calling Turn , the company said today. The company says that vehicles are delivered directly to a customer's door, with returns also a very simple process.

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