Trending Sources

Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

He started by stating, “We track customer success.” My initial reaction was, “Great, but I am not sure that qualifies as non-obvious” but then he quickly knocked it out of the park, adding, “We define ‘customer success’ as enabling our customers to generate more prospects and close more sales.

Here Comes New Ideas from BPM

Tech Zulu Event

Following are some of the powerful benefits of using business management software to transform business processes in a manner that produces the type of results that will improve a company’s customer satisfaction rating.

Ideas 28

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

Customer loyalty, one of those seemingly innocuous facets of both large and small scale businesses that can be easily overlooked, but generally understood as ultra important to how well a business thrives.

Who cares about customer loyalty?

Berkonomics

Repeat customers, raving fans, angry backlashers, commodity shoppers. Here’s another way to look at the ladder to an ideal customer loyalty relationship. Customers hate this, especially when they have a complaint.

Startups Should Focus On Their Net Profit Score Not Potential Promoters

InfoChachkie

A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction.

.Net 93

Central Desktop Names New Board Member

socalTECH

Vora also founded Oblix, which was acquired by Oracle, and sits on the boards of Get Satisfaction and NextPrinciples, among other positions. The company says its customers include CBS, MLB.com, WD-40, Harvard University, Workday, and many others. Pasadena-based software developer Central Desktop said this morning that it has added software veteran Kumar Vora to its board of directors.

3 Reasons SaaS Savvy Entrepreneurs Don’t Build Their Own Portals

InfoChachkie

Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction. The result: they had more than 20 enterprise customers on Day 1.

SaaS 77

Car Door Slam Or Spare Tire? Should Startups Build For Buyers Or Users?

InfoChachkie

However, they clearly have a long term impact on the customer’s overall satisfaction and thus their propensity to purchase additional products in the future. A version of this article previously appeared Forbes.

SaaS 42

SaaS Subcriptions Are Great – TranSaaSional Pricing Is Better

InfoChachkie

Software as a service (SaaS) is a popular business model because it facilitates the delivery of incremental value to customers, while allowing the vendor to adjust their prices over time. However, such price increases generally occur after new utility has been provided to the customers.

SaaS 45

You Can’t Teach People To Be Entrepreneurs, But Entrepreneurs Can Be Taught

InfoChachkie

I am proud that students who express satisfaction with my classes also note that they involve a significant time commitment. In my New Venture Creation class, students must develop a business proposal by speaking with potential customers, competitors, investors and suppliers.

Nine Startup Tips From Walt Disney

InfoChachkie

Even if you fail to achieve your financial goals, at least you will have the satisfaction of doing something you enjoy and you will never have to ask yourself, " What If? " You must convince dispassionate, objective customers that your value proposition is worthy of their cash.

Tips 128

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

Customer loyalty, one of those seemingly innocuous facets of both large and small scale businesses that can be easily overlooked, but generally understood as ultra important to how well a business thrives.

Betterworks Plans Expansion To OC, San Diego, Austin, and NYC

socalTECH

The firm--which has been ramping up efforts in the San Francisco Bay Area over the last few months--said it so far has signed up private beta customers at. Booyah, Brightroll, Chegg, Evernote, Dailybooth, Formspring, Get Satisfaction, Inner Circle Labs, Klout, Miso, Nokia, Parisoma, Plancast and Twilio.

A Major Step In Gender Equality – Rentable Bridesmaid Dresses

InfoChachkie

The gowns are then dry cleaned and readied for the next customer, in the spirit of the emerging sharing economy in which goods are communally used multiple times. We keep our eye on a handful of metrics, but we’re focused on customer satisfaction.

The Evolution of the App Stores

Xconomy

Customer experience is a high priority for both companies. As customer feedback becomes critical to creating a better experience, Google announced several components of the Play Store that will support companies in their quest to understand consumers.

How to Deliver More Software Projects On Time

Both Sides of the Table

There’s a healthy balance between allowing a design team to dream up functional requirements, talk with customers, analyze competitors and for technical projects – research the latest cool-kid tools to play with.

10 Reasons To Start A Company In An Economic Downturn

InfoChachkie

If your adVenture does not receive funding and you are unable to operate on customer revenue, then the Darwinian world of business (as described in Competing From The Fringe ) is trying very hard to tell you something – be sure to listen. Customer Dollars Taste Great.

September SCribe Is Here

Technology Council

Check out the latest edition of the SCribe Newsletter. Catch up on the latest news, see our upcoming event schedule, or visit the Websites of the sponsors that make this all possible. VentureNet tickets will sell out soon - so don’t wait to secure your seats! www.VentureNet.org Here are quick links to the feature articles in this issue: Term Sheet

Nervana’s $400M+ Buyout Reflects Key Tech Trend in Machine Learning

Xconomy

On the day after Intel announced its acquisition of San Diego machine learning startup Nervana Systems, investor Steve Jurvetson told me he was feeling a sense of satisfaction about a call he made three years ago, and how it has been playing out.

TouchCommerce Takes On Contact Centers

socalTECH

The startup--led by Bernard Louvat--said the new product helps reduce call volume and increase customer satisfaction, by leading customers off traditional call center calls via online, self-service options. touchcommerce contact center software touchconnect self service customer support chat Agoura Hills-based TouchCommerce has launched a new product aimed at contact ceners, saying that it has launched a new product called TouchConnect.

Is ‘servant leadership’ too soft for today’s workforce?

Berkonomics

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. It’s a term rooted in ancient philosophy. Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970.

Better Business Bureau? For who?

Eric Greenspan

Even better, we resolved all of them to full satisfaction and refunded all monies requested. He told me this was a service the BBB provided to its customers since they saved so much money on the same service. Let me ask you this, how many customers do you service in a month?

Startup Lessons From The Beatles’ Biggest Failure

InfoChachkie

Lesson - Startups have limited opportunities to secure key customers, investors and employees. Thus, when a customer, investor or partner makes a request, their motives must be dispassionately explored. Years later the Beatles recalled their rejection by Decca with bitter satisfaction.

Startup Children – How To Parent An Entrepreneur (Part II) - Sales Advice From Dr. Seuss

InfoChachkie

The story begins with the unwitting, future customer relaxing and reading the paper. his commission, the Prospect’s satisfaction and his company’s revenue) more than compensates him for the short-term discomfort associated with a rejection born of ignorance.

Sales 43

Interview with Mike Whitmire, CEO and Co-founder, FloQast

socalTECH

In our first year of selling, we brought on over 50 clients, and last year we had 170 customers, and we now have about 40 employees. He said, this is great, and said they were really interested in getting more enterprise customers. However, he said�we can't just give you money, you've got to find a co-founder, and have a product, and get some customers on board first. If you read our reviews and customer satisfaction scores, it's very clear we've found product market fit.

LeanLA Presents: Beware of False Prophets

Tech Zulu Event

He went on to explain a bit about the customer development model from Blanks: State business model assumptions. The message was clear, beware of false prophets when dealing with your young and budding startup.

Interview with Jeb Spencer, TVC Capital

socalTECH

They had been slowly building their technology and growing customers, and it was a very much break-even type of business. They were big names--Fortune 500 customers.

Newegg Launches New Program For Marketplace Sellers

socalTECH

According to NewEgg, its NewEgg Premier Seller Program includes increased product exposure, enhanced product lists, a "Premier" badge, and other benefits, and can only be applied for by the company's most trusted sellers with the best customer satisfaction ratings. Los Angeles-based NewEgg announced a new program today, aimed at its third party marketplace sellers.

Should You Consider Replacing Yourself as CEO?

Both Sides of the Table

Yet our initial customer success didn’t translate into big revenue growth and we faced issues such as: Do we support developers, end-users or both? I loved the entire journey – good and bad – and the employees and customers.

Startup Children – How To Parent An Entrepreneur (Part I) - Teach Your Children To Create Something Out of Nothing

InfoChachkie

For instance, if you think that you will close three paying customers in the next two months, tell the VC that you plan on signing-up two paying customers during the following three months. To ensure the satisfaction of all your stakeholders, use the same approach with your venture.

Manage your bottlenecks!

Berkonomics

The effect of your action is magnified several-fold at the output stage of your business, leading to increased customer satisfaction and increased profits. As a manager, you have a number of critical tasks that are general to your position as opposed to specific to your industry.

Stop managers from gaming the system

Berkonomics

Customer perspective: Ratings of customer satisfaction, statistics of customer retention, market share and even brand strength. Learning / growth perspective: Measures of employee satisfaction, employee turnover, employee education and skill advancement.

A Day in the Life of a Product Manager

Tech Zulu Event

You always want perfect data on what customers are doing. But what does the customer physically do at the theatre when they’re there and making a choice? Empathy, breath, communication : focus. Making ideas reality : dependency. Innovate user experience: deploy.

CapLinked Goes Mobile | Announces New Features For iPad To Put Virtual Data Rooms on Notice

Tech Zulu Event

CapLinked also netted in new customers such as Thomson Reuters, Sun Capital, and Equity Partners, NextView Ventures and crowd-funding service AI Verified which will take advantage of its iPad compatibility, bulk uploading, and reporting tools.

Expanding Business with Social Media

SoCal Tech Calendar

Companies that have social media strategies are finding them to be a valuable tool for driving customer engagement and building brand loyalty; one that translates into real revenue and increased customer satisfaction. Companies that dont are finding out the hard way that their customers are using services like Twitter, Facebook, MySpace, YouTube and FriendFeed to share their experiences  both good and bad  with specific brands.

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction.

mobileStorm Employee Takes Bait, Gets Company Tattoo

socalTECH

Reitzin--who launched the effort last week after revealing his own, company tattoo-- said that Roxanne Brown, a Customer Satisfaction Rep at the firm, had the company's blue tornado tattooed on the inside of her wrist. Los Angeles-based mobileStorm , the online and mobile marketing firm headed by Jared Reitzin, has gotten its first taker on an offer by Reitzin to pay $1000 to any employee that gets a permanent tattoo of the firm's logo.

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction.

Goals Accountability and Social Support for Big Impact

SoCal CTO

Walk them through the process Focus the question Provide prompts or ideas that can spark specific goals Show lots of examples both of goals and of plans to attach the goals Give them criteria to evaluate the goal and plan – have them rework needed items In my post Data Driven , we describe a use of this approach that helped retail store managers improve customer satisfaction.

VentureRadar: The Corporate Matchmakers

Tech Zulu Event

Currently, the search engine has more than 200K up-and-companies giving new startups exposure, whilst offering them potential partners and customers which could boost their company’s success.