Startup Professionals Musings

FEBRUARY 11, 2023

Here are five key ones to celebrate: Enjoy the feedback from every satisfied customer. Talking to real customers is the best way to keep your inspiration alive, as well as the best way keep on track with changing trends and future innovation ideas. Increasing customer focus and loyalty. Marty Zwilling

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Startup Satisfaction Customer Custom 118

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. During today’s dynamic customer journey, consumers often find themselves at a point of indecision.

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Custom Customer Social Media Technical Review 122

Startup Professionals Musings

SEPTEMBER 25, 2020

The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose.

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Customer Custom Satisfaction Examples 133

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

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Custom Customer Metrics Satisfaction 114

Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

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Customer Custom Technical Review Metrics 147

Startup Professionals Musings

MAY 9, 2022

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Keep your team happy to create engaged customers. Walking the talk is the place to start.

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Custom Customer Services Training 123

Startup Professionals Musings

MAY 16, 2022

Sometimes the hesitation I see is not just the qualms of starting and growing a business, but an actual inability to think big, chase dreams, or build a support community around you. Good brainstorming requires you to assemble a half-dozen of the right people who are not afraid to speak up and participate. No idea should go unspoken.

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Startup Ideas Satisfaction Social Media 142

Startup Professionals Musings

FEBRUARY 7, 2021

The E-Myth (“Entrepreneurial Myth”) is the mistaken belief that most businesses are started by people with tangible business skills, when in fact most are started by “technicians” who know nothing about running a business. Perhaps an innate business savvy is no longer a requirement for starting a successful business.

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Technical Review Startup Social Media Satisfaction 136

Startup Professionals Musings

SEPTEMBER 16, 2020

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

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Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

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Customer Custom Social Media Startup 133

Startup Professionals Musings

JULY 29, 2023

Hopefully, between the two of us, more of you with big business dreams will follow the leads and generate more successful business results: Start by getting your hands dirty. Never give up in the face of adversity. One of the biggest causes of startup failure is simply giving up too early. The time to get started is now.

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Ideas Startup Entrepreneur Social Media 105

Startup Professionals Musings

NOVEMBER 30, 2020

There has long been a big debate about the best approach to starting a new business. Some argue the only way to start is to drop everything and jump in with both feet, while others recommend an overlapped approach to the lifestyle, including not quitting your day job until you have revenue and a proven business model.

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Startup Entrepreneur Satisfaction News 128

Startup Professionals Musings

APRIL 1, 2020

Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. For example, Xerox tried to broaden the use of "xerox" as the standard term for "photocopying" to extend their existing customer segment into office automation and all kinds of computing.

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Custom Customer Technical Review Examples 123

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it.

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Competition Services Startup Training 99

Startup Professionals Musings

OCTOBER 6, 2023

For the elite startups and entrepreneurs who manage to attract the investor they dream of, and survive the term sheet negotiation, there is still one more hurdle before the money is in the bank. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad.

Technical Review 118

Technical Review Startup Satisfaction Invest 118

Startup Professionals Musings

FEBRUARY 5, 2023

Many entrepreneurs have a passion and an idea, or even invent a new product, but are never able to execute to the point of creating a startup. Even fewer are able to grow the startup into a viable business. Startup and development stage. Business owners get their satisfaction from happy customers and happy stakeholders.

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Entrepreneur Startup Ideas Satisfaction 108

Startup Professionals Musings

AUGUST 18, 2023

There has long been a big debate about the best approach to starting a new business. Some argue the only way to start is to drop everything and jump in with both feet, while others recommend an overlapped approach to the lifestyle, including not quitting your day job until you have revenue and a proven business model.

Startup 102

Startup Satisfaction Entrepreneur News 102

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. Even without B-Corp status, entrepreneurs are speaking out more on the positives to support business models that benefit not just shareholders, but customers, workforce, the environment, and the greater community.

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Startup Organization Custom Customer 149

Startup Professionals Musings

JANUARY 30, 2022

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Most investors and startup professionals expand this concept of focus to apply to key issues of every aspect of strategic and tactical planning in a startup.

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Startup Technical Review Customer Custom 150

TechCrunch LA

JUNE 24, 2020

Relativity Space has a new customer for its 3D-printed rockets: Established satellite maker and operator Iridium, which has picked the company for launches in 2023. To accomplish those, and other launches like them, the company is also setting up a new launch site at Vandenberg Air Force Base in California.

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Sites Long Beach Custom Customer 181

Startup Professionals Musings

MAY 31, 2023

These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. The reality is that starting a business, as well is working an existing business, has always required perseverance.

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Startup Satisfaction Technical Review Ideas 121

Startup Professionals Musings

NOVEMBER 5, 2021

Everyone knows that startups are risky, but they also expect that the job will be exciting and potentially very lucrative (think early employees at Facebook and Google). The truly indispensable person in a startup is a problem solver, because every startup has plenty of problems. Educate yourself one notch up.

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Startup Journal Outsource Tips 125

Startup Professionals Musings

FEBRUARY 24, 2021

As an advisor to many startups today, I still see that most of you entrepreneurs see yourselves as the sole driver of your new solution, and the key driver of your new business. You need them to make a personal commitment to customer service, improved quality, and change to improve the future.

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Startup Custom Customer Ideas 147

Startup Professionals Musings

APRIL 4, 2020

If you are seriously looking to start the next billion-dollar startup, you need to get beyond the realm of enhancing a current solution. But we all know that these are not solutions by themselves, but require integration into an innovative framework to solve real customer problems. Be forever curious and optimistic.

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Startup Artificial Inteligence Ideas Entrepreneur 134

Startup Professionals Musings

DECEMBER 18, 2020

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

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Custom Customer Social Media Technical Review 173

Startup Professionals Musings

SEPTEMBER 27, 2021

In my experience with startups, that is still necessary, but not sufficient. Today’s business world has become totally customer driven, so customer-centric and people abilities really make the difference between winners and losers. When problems arise in a startup, blame is a useless tool.

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Startup Customer Custom Tool 135

Startup Professionals Musings

JANUARY 23, 2021

Most entrepreneur that fail are quick to offer a litany of constraints that caused their demise – not enough money, time, customers, or support from the right players. Every startup needs to think hard daily about what problem or challenge is holding back progress, what really matters today, and what entirely new possibilities exist.

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Startup Resource Entrepreneur Competition 164

Startup Professionals Musings

AUGUST 14, 2019

Many experts have tried to clearly lay out the criteria for survival in a way that allows you to judge your own situation and your own temperament, and make a rational decision before starting down this path. In other words, make sure your solution will scale up. In a startup, the entrepreneur leader has to do two things.

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Satisfaction Startup Ideas Entrepreneur 78

Startup Professionals Musings

NOVEMBER 26, 2022

One of the myths I often hear as an advisor to many entrepreneurs is that their lifestyle would somehow be better if they could more easily find other people’s money to build their startup. Usually it pays to move a startup slower rather than risk relationships. Many times friends and family have been broken by failed investments.

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Funding Startup Satisfaction Venture Capital 107

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it.

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Startup Training Custom Customer 154

Startup Professionals Musings

MAY 6, 2017

You don’t like it, millennials won’t put up with it, and current productivity levels at work continue to decline. She has lived and worked in five countries, and consulted with major corporations, as well as startups, in transforming their workplaces to be more productive as well as more satisfying. Sophie Wade.

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Satisfaction Coach Startup Organization 67

Startup Professionals Musings

MARCH 7, 2022

Startup work environments are always chaos, but they can still be great environments to work in, or they can be terrible. Whether yours is terrible or great, that same tone flows out to your customers, and regulates your productivity inside. You as the founder are the starting point and definer, so you need to get it right.

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Startup Research Satisfaction Study 116

Startup Professionals Musings

FEBRUARY 24, 2020

One of the most stressful and unanticipated challenges that comes with starting a new business is hiring and managing employees. While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required.

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Outsource Startup Technical Review Training 123

Startup Professionals Musings

OCTOBER 31, 2022

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. I will outline here his six required activities of every successful business to get you started down the right path for you: Wonder: identify the value and need for change. I recommend that you start online to find data sources.

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Activity Satisfaction Metrics Ideas 108

Startup Professionals Musings

MARCH 22, 2012

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.

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Customer Custom Startup Competition 104

Startup Professionals Musings

AUGUST 16, 2019

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Keep your team happy to create engaged customers. Walking the talk is the place to start.

Customer 84

Customer Custom Training Satisfaction 84

Startup Professionals Musings

APRIL 29, 2023

The critical success factors for a product business are well known, starting with selling every unit with a gross margin of 50 percent or more, building a patent and other intellectual property, and continuous product improvement. Start with a service you know and love. The customer experience is more than the service.

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Startup Training Services Writing 111