Find your “teacher customer.”

Berkonomics

Your customers know what they want more than you do. This week’s insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. The customer would be the first to receive the new functionality in a new release.

Custom 263

Doctours offers packaged medical tourism for U.S. customers

TechCrunch LA

Doctours , a Los Angeles-based online platform for booking trips and treatments for medical and dental care around the world, is expanding its services to 35 countries. The company also offers specialized medical tourism insurance to all of its customers, according to O’Shaughnessy.

Custom 242

Greatly exceed early customer expectations.

Berkonomics

First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and sales people rely upon when attempting to create buzz and make a mass market for a new product.

Custom 263

BlackLine Expands Customer Base

socalTECH

Los Angeles-based financial software developer BlackLine said on Thursday that it has expanded its customer base, adding such notable customers as Volvo, Waymo, AstraZeneca, the operator of Applebee's, and many others to its list of 2,700 companies who are using its products. plus international customers such as AstraZeneca, Aviva, Blue Prism, Chorus New Zealand, NHS National Services Scotland, Volvo Car Group and Western Power.

Custom 109

Using Spotify and Netflix payments to build your credit score? Grow Credit has a service for that.

TechCrunch LA

The service, which launched earlier this month, is one of the slew of new ideas coming from businesses that are angling to help build up credit scores for folks who can’t (or won’t) get a credit card, or who are rebuilding their credit.

Social Media, the Customer Service Spectator, or Superstar?

Eric Greenspan

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. However, if your customers don’t post anything at all, good or bad, perhaps your pricing is too high overall.

The Empathy Economy: Emotional Intelligence in Customer Service

Xconomy

The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. Brand loyalty has been championed by brands like Gucci and Tesla, who have both a dedicated customer base and “fans” who admire the out-of-reach products.

Hulu Opens Up Customer Service Site In Texas

socalTECH

Los Angeles-based streaming television- and video-provider Hulu has selected San Antonio, Texas, as the site for a new customer service center, the company said on Thursday. Silicon Beach companies appear to be been using Texas as a convenient, low cost area for their customer service operations: this week, Santa Monica-based TaskUs also said it is opening up a customer support site in Texas, and Snapchat also has operations there.

Custom 100

MindTouch Picks Up $12M For Customer Self Service Software

socalTECH

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users. mindtouch venture capital customer self service portal saas

Custom 122

How to Achieve Mind Blowing Customer Service

Eric Greenspan

“Employees First, Customers Next&# is my philosophy and how we roll at Make It Work. During public speaking engangements, when I attend meetings, or when I encounter Make It Work customers. Have you ever heard the term “The customer is ALWAYS right?”

Custom 130

How to Achieve Mind Blowing Customer Service

Eric Greenspan

“Employees First, Customers Next&# is my philosophy and how we roll at Make It Work. During public speaking engangements, when I attend meetings, or when I encounter Make It Work customers. Have you ever heard the term “The customer is ALWAYS right?”

Custom 130

A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What has been the biggest lesson you've learned in retaining and keeping customers? Whether that's our help desk, our account managers, or even the sales guys, to a certain degree, we put the customer first.We

Custom 109

SteelHouse Names Chief Customer Officer

socalTECH

Los Angeles-based SteelHouse , which develops online retargeting and advertising software, has named Rory Mitchell as Chief Customer Officer (CCO) at the company. According to SteelHouse, Mitchell has over 17 years of experience in the area, and was previously at Experian Marketing Services. steelhouse chief customer offier executive retargeting advertising software

Custom 100

Appetize Sees Gains With Self Service Kiosks

socalTECH

Playa Vista-based point-of-sale equipment and software provider Appetize says that its recent move to offer up "self-service" kiosks to its customers, has resulted in its customers seeing more spending and demand. The company--which uses tablets and other technology to provide a more modern approach to point-of-sale terminals--said its customers are seeing an up to 40 percent increase in order size due to the availability of its self-service kiosks.

Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company. We all know about Zappos customer culture and their willingness to stay on a call with a customer for up to 10 hours.

Viasat Targets Residential, Business Customers In Services Partnership

socalTECH

Carlsbad-based satellite Internet services provider Viasat is ramping out its efforts to reach residential and business customers, with a new partnership with service provider Perfect 10. ViaSat said the move comes as it ramps up commercial Internet services from its ViaSat-2 satellite. The company expects to launch that service in February.

Custom 100

Happy Returns Launches Self Service Return Kiosk

socalTECH

Venture Partners, Upfront Ventures, and Lowercase Capital, has expanded its suite of return solutions, with a new self-service kiosk. According to the company, the new product is aimed at omni-channel retailers, and allows customers to return or exchange items in less than 60 seconds per item. happy returns self service logistics ecommerce kiosk retail reverseSanta Monica-based Happy Returns , which is backed by U.S.

Are you an old school customer marketer?

Berkonomics

Both of these time–honored methods of reaching our customers have worked for as long as there was print and radio–TV to get the message out. Spend lots and not be sure of the return on investment; or spend much less and offer some of the savings to the customer.

Custom 181

5 Tips For Attracting Female Customers

Tech.Co

“Focusing on emotion is key when communicating with female customers. Women tend to form lasting connections with products and services that created a positive feel for them. This is especially true when providing a product/service to children.”

Tips 115

JustEnough Targets Sales, Customer Service

socalTECH

The firm said its new Mobile Sales Force Automation SuiteApp, built on top of NetSuite, provides access to opportunity/customer data, sales forecasts, and real-time calendar and task management. Newport Beach-based JustEnough Software , a developer of inventory and demand management software for retailers, said today that it has launched a new product.

Custom 136

Coull Entrepreneurs Get More Customers

InfoChachkie

However, they were expensive to create because they required advertisers to employ full-service media agencies. Coull Offers Advertisers Video Skimlinks. Apologies: an incomplete draft of this article was inadvertently sent out previously via RSS.

Custom 239

CrowdStrike Launches New Services Offering

socalTECH

Irvine-based cybersecurity software developer CrowdStrike said Monday that it has rolled out a new set of customer support and services options, to support the deployment of its CrowdStrike Falcon software. According to the company, its Premium Customer Support offering will provide a dedicated technical support team, one-on-one strategic support planning, deployment support, security operations review, and continuous account management.

Service Finds $3.1M In Seed Funding

socalTECH

Los Angeles-based startup Service , a new, on-demand startup looking to channel the frustration and anger of customers not happy with their customer service from other companies, has raised $3.1M The startup, led by Michael Schneider, hunts down businesses after customers complain about them, and brokers a solution to those customer service issues. getservice service customer venture capital angry customers business

Boingo Updates Customer Service Site

socalTECH

Santa Monica-based Boingo Wireless , which operates a network of wireless access points through relationships with local Wi-Fi providers, told its users Wednesday that the firm has upgraded its customer service site.

Custom 158

My story: Fail locally, one customer at a time.

Berkonomics

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. You just had to be lucky, write reasonably good code and land in an industry with some legs, and of course, treat the customer well. And I would learn customer service.

Custom 245

VizExplorer Wins New Customer

socalTECH

VizExplorer said the win also included its new premium consulting service. San Diego-based VizExplorer , which develops operational intelligence software used by casinos, reported a win with the Tunica-Biloxi Gaming Authority for Paragon Casino Resort, in Marksville, Louisiana. Financial details of the win were not announced. VizExplorer recently received a big round of funding from Morgan Stanley Expansion Capital. READ MORE>>. vizexplorer software casino analytics paragon resort biloxi

Custom 100

Your customers are telling you “Wiw Wiw Wiw!”

Berkonomics

Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Blame the Internet for this rise in customer expectations. But don’t close your eyes to the fact that your customers have grown to expect your products or services in the form of….

Custom 207

RightScale Adds New Customers

socalTECH

Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. The firm said that Progress, Pearson Education, and Resumator are using its products to deploy and manage their software-as-a-service applications for customers in cloud environments. rightscale cloud computing software deployment customers

Custom 138

SocialEngine Adds Big Customers, Launches Hosted Service

socalTECH

Los Angeles-based SocialEngine , the developer of discussion software headed by Alex Benzer, told its supporters this morning that it has added a number of big name customers, including MasterCard, Shell, Entrepreneur.com, and NASA. The company also said it has quietly soft-launched a new, software-as-a-service, hosted version of its service, SocialEngine Cloud. The new cloud-based service lets anyone create a community website, including discussion communities and more.

Custom 122

Insights: Five Customer-Focused Trends for Companies in 2016

socalTECH

Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. In fact, eighty-nine percent of companies expect customer experience to be the most important factor as they compete for business in 2016, according to research firm Gartner.

Custom 130

Silicon Beach Report for July 22: Birchbox Runs Customer Service Test on Snapchat

L.A. Business Journal

Birchbox runs customer service test on Snapchat, Free Reign Entertainment launches Shattered Skies, and Easypose expands on-demand yoga instruction

Demand 116

UNREAL Mobile Targets Disgruntled Sprint Customers, Launches $10 Mobile Plans

socalTECH

Los Angeles-based UNREAL Mobile , a spinout of FreedomPop, is targeting disgruntled Sprint customers who were hoping to take advantage of Sprint's now unavailable $15 per month unlimited mobile service. The new service also will let anyone with an existing CDMA phone activate the service. UNREAL is using FreedomPop's underlying technology to power its low cost mobile phone service.

Mobile 122

OpenX Names Chief Customer Officer

socalTECH

Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. Whitcraft was most recently Chief Customer Officer at Tagged, and also was an executive at MySpace/Fox Interactive Media, in addition to serving as an executive at Yahoo. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations.

OpenX 125

With $12 million more in the bag, the furniture subscription service Feather heads to Los Angeles

TechCrunch LA

Furniture subscription rental service, Feather , is heading to Los Angeles and Orange County, California with $12 million in new funding and “thousands” of customers in New York and San Francisco. Feather launches a high-end furniture rental service for liminal living.

Yardi Wins Customer In London

socalTECH

Santa Barbara-based property management software developer Yardi continues to add to its long list of customers, saying late last night that it has added a new customer in London. Yardi said that Triple Point Social Housing will use its Yardi Voyager software for property management, including leasing, tenant services, and accounting operations.

Custom 100