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Hulu Opens Up Customer Service Site In Texas

socalTECH

Los Angeles-based streaming television- and video-provider Hulu has selected San Antonio, Texas, as the site for a new customer service center, the company said on Thursday. Honest Company briefly had a large staff doing customer support in Austin, but it closed that office in December after a shift in its business strategy.

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Greatly exceed early customer expectations.

Berkonomics

First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and sales people rely upon when attempting to create buzz and make a mass market for a new product. Make your customer a partner in the process.

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7 Ways Your Marketing Needs To Meet Today’s Customers

Startup Professionals Musings

Every business I know is intimately familiar with outbound marketing, or pushing your message out to customers through email, newspaper, and television advertising. Only a few really understand the process and value of inbound marketing, for pulling customers to your brand. Participate in the top social media sites for maximum impact.

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Boingo Updates Customer Service Site

socalTECH

Santa Monica-based Boingo Wireless , which operates a network of wireless access points through relationships with local Wi-Fi providers, told its users Wednesday that the firm has upgraded its customer service site. According to the firm, users can now reset their own password, and email invoices and receipts to themself.

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6 Reasons Starting Another Dating Site May Be Tough

Startup Professionals Musings

Online dating sites usually fail because online dating usually fails. alone, the target demographic for these services is 125 million singles that are between 19 and 65. The same Online Dating Magazine estimates that there are more than 1,500 online dating services online in the U.S. In the U.S. The honeymoon is over.

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MindTouch Picks Up $12M For Customer Self Service Software

socalTECH

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users. READ MORE>>.

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7 Rules for Providing Exceptional Customer Service

Startup Professionals Musings

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.