BlackLine Expands Customer Base

socalTECH

Los Angeles-based financial software developer BlackLine said on Thursday that it has expanded its customer base, adding such notable customers as Volvo, Waymo, AstraZeneca, the operator of Applebee's, and many others to its list of 2,700 companies who are using its products. plus international customers such as AstraZeneca, Aviva, Blue Prism, Chorus New Zealand, NHS National Services Scotland, Volvo Car Group and Western Power.

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CloudBlue Signs New Customer

socalTECH

The company says its software provides a single portal for provisioning, billing, and management of cloud-based services. Irvine-based CloudBlue , which develops a platform to let telecommunications companies, technology distributors, managed service providers, and others to sell cloud and digital services, reported a win today with HGC Global Communications Limited (HGC). According to CloudBlue, HGC will use its platform to power the "HGC Marketplace".

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Custom Software

SoCal Tech Calendar

Wednesday, May 16, 2012 -- Custom Software. For many companies, custom software provides the edge they need. Improved productivity and efficiency leading to cost reductions, easier to use services leading to increased customer satisfaction and retention, a new needed product or service that is not available anywhere else. Custom developed software can provide all that and more. Techbiz Connection.

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4 Strategies To Ramp Up The Total Customer Experience

Startup Professionals Musings

Much has been written recently about the requirement to focus today on the total customer experience, as a competitive edge or even for survival. You want that customer to be delighted by the overall experience, rather than remember the many steps and the pain.

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ServiceTitan Buys CUC Software

socalTECH

Glendale-based ServiceTitan has acquired CUC Software , a developer of business software products aimed at the heating, ventilation, and air conditioning industry, the company said this week. CUC Software was based in Billings, Montana, and was founded in 1981. According to ServiceTitan, CUC Software's customers were largely based in Canada. CUC Software was developed by Jack Vannoy and Carolyn Slayden in 1981.

Esri Signs Customer In Qatar

socalTECH

Redlands-based geographical information systems (GIS) developer Esri has signed up a new customer in Qatar, the company reported this week, with the The Centre for Geographic Information Systems (CGIS) - Ministry of Municipality & Environment, Qatar. Financial impact of the customer win was not announced. esri geographical information systems software qatar middle east international mapping

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Cornerstone OnDemand Connects With Ultimate Software

socalTECH

Santa Monica-based cloud-based learning, talent management, and other software, said today that it has connected with Ultimate Software , a developer of human capital management software. According to the two, the partnership allows the two companies to integrate their solutions, letting mutual customers exchange data between the two software products. Cornerstone OnDemand said it joined Ultimate Software's UltiPro Connect Partners program.

American LegalNet Wins Customer

socalTECH

Los Angeles-based legal software developer American LegalNet is reporting a new customer win this morning, with law firm Blank Rome LLP. American LegalNet said Blank Rome LLP has purchased its eDockets court-rules-based calendaring and docketing systems software, as well as Docket Direct local/federal court feeds and Smart Dockets court date calculator app. american legalnet legal customer software docket calendar

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MindTouch Picks Up $12M For Customer Self Service Software

socalTECH

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch, which was founded by Steve Bjorg and Aaron Fulkerson back in 2005, said the funding will go to increase its integration with software such as Salesforce, SAP, and Oracle, and grow its marketing, business development, sales, and engineering teams.

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Yardi Wins Customer In Louisiana

SoCal Tech Calendar

Santa Barbara-based property management software developer Yardi reported a win in Louisiana this morning, with Weinstein Nelson Management. Weinstein Nelson Management, which is based in Baton Rouge, is using Yardi's software for reporting, lead tracking, and renewals for its properties. yardi louisiana customer property management real estate realestate software

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Yardi Wins Customer In Oregon

socalTECH

Santa Barbara-based Yardi has scored a customer win in Oregon, with commercial property management company Melvin Mark Companies. Melvin Mark Companies is using Yardi's Commercial LeasingPad software, which is used for customer relationship management and deal tracking. Yardi's software is being used to replace a manual, paper-driven process for its new customer. yardi oregon commercial property management software customer

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Yardi Adds New Customer

socalTECH

Santa Barbara-based Yardi , which develops property management and accounting software for the real estate market, reported another customer win this morning, with commercial property owner Blatteis & Schnur. Blatteis & Schnur operates 29 multi-tenant retail properties, which it will manage with Yardi's software. yardi property management software retail blatteis schnur

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VizExplorer Wins New Customer

socalTECH

San Diego-based VizExplorer , which develops operational intelligence software used by casinos, reported a win with the Tunica-Biloxi Gaming Authority for Paragon Casino Resort, in Marksville, Louisiana. vizexplorer software casino analytics paragon resort biloxiFinancial details of the win were not announced. VizExplorer said the win also included its new premium consulting service. VizExplorer recently received a big round of funding from Morgan Stanley Expansion Capital.

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RightScale Adds New Customers

socalTECH

Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. The firm said that Progress, Pearson Education, and Resumator are using its products to deploy and manage their software-as-a-service applications for customers in cloud environments. rightscale cloud computing software deployment customers

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Ten of Southern California's Top Software Companies

socalTECH

marketing, and not enough of the traditional, software-and-algorithm intensive startups you'd expect to see in Silicon Valley. The firm's software is now being. The company's software is being included in the Linux. customers based on that data.

Guidance Software Signs Customer

socalTECH

Pasadena-based Guidance Software, which develops software used for computer forensics, announced Wednesday that it has signed on Koch Industries, Inc. as a customer. According to Guidance, Koch will use the firm's EnCase eDiscovery software on a pay-per-use basis. Guidace Software's products are used for law enforcement, government, corporate and other computer investigations, for e-discovery, compliance auditing, and other computer investigations.

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7 Strategies For Anticipating Future Customer Trends

Startup Professionals Musings

The market is changing so fast these days, and if you are not planning a solution today for tomorrow’s customers, you may be setting yourself up for failure and don’t even realize it. In addition, most advanced CRM systems will help you analyze your specific customers for directional behavior.

My story: Fail locally, one customer at a time.

Berkonomics

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. You just had to be lucky, write reasonably good code and land in an industry with some legs, and of course, treat the customer well. And I would learn customer service.

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Yardi Wins Customer In London

socalTECH

Santa Barbara-based property management software developer Yardi continues to add to its long list of customers, saying late last night that it has added a new customer in London. Yardi said that Triple Point Social Housing will use its Yardi Voyager software for property management, including leasing, tenant services, and accounting operations. yardi london property management software

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Zynx Health Signs Customer In Philadelphia

socalTECH

Los Angeles-based clinical health software provider Zynx Health announced this morning that it has been selected by the Einstein Healthcare Network, in Philadelphia and Montgomery County, PA. Zynx develops software used by healthcare providers to manage healthcare costs and decision support. zynx health philadelphia einstein healthcare network software decision support lifescience

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Customer Validation - 33 Great Articles

SoCal CTO

I’m going to take that thought out into the field and validate it with my customers." I’ve spoken to dozens of customers, I have a validated customer persona, built an MVP to test key behavioral hypotheses, and the data doesn’t back what you’re saying."

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Esri Partners With Agriculture Software Developer

socalTECH

Redlands-based geographical information systems (GIS) provider Esri said on Thursday that it has partnered with a provider of software consulting and technology provider AgIntegrated , which develops a data hub for the agriculture and forestry market. AgIntegrated is the developer of Onsite API Services and QC Pro, which offers up a centralized platform for agriculture and forestry customers to connect. esri agriculture partnership agintegrated software marketplace tracking

Yardi Wins Customer In Vancouver

socalTECH

Santa Barbara-based real estate management software developer Yardi reports a customer win in Vancouver, British Columbia, saying that it has signed up Wesgroup Properties to its web-based property management and accounting platform. Yardi said Wesgroup Properties is using its Yardi Voyager 7S software, and was already a Yardi client. yardi vancouver software real estate management accounting

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MSC Software Gets Win In Italy

socalTECH

Newport Beach-based simulation software developer MSC Software reported a win in Italy this morning, with Riba Composites, a designer and manufacturer of structural parts and components. MSC Software said that Riba Composites is using both is MSC Apex and MSC Nastran Nonlinear products.

SaaS Is Dead, Long Live Software

InfoChachkie

Software terminology is stubbornly not following a similar evolution. It’s high time we kill the term Software As A Service (SaaS) and call it what it is – software. You’re not a SaaS company, you’re a software company. ASP To SaaS To Software.

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6 Keys to Marketing Customer Experience vs Products

Startup Professionals Musings

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” Customers don’t want prescriptions - they seek possibilities.

BlackLine Tops 1300 Customers

socalTECH

Los Angeles-based finance and accounting automation software developer BlackLine reports this morning that it added 393 new customers in 2015 and now has over 1300 customers around the world. blackline systems growth finance accounting software saas reconcileThe company said that among the new clients it added during the year were Houghton Mifflin Harcourt, Malaysia Airlines, Roku and Trivago.

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Yardi Wins Australian Customer

socalTECH

Santa Barbara-based property management software developer Yardi reported a win late Monday afternoon in Australia, with Australian property investor DeMartini Fletcher. yardi australia property management software internationalFinancial details of the win was not announced. Yardi said DeMartini Fletcher has selected its Yardi Voyager 7S as its new property management and accounting platform. READ MORE>>.

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The Coming Shift in Enterprise Software

Both Sides of the Table

Put simply Chuck is amongst the smartest and most knowledgeable leaders in the CRM industry and in the components I consider the future of enterprise software — voice driving input/output, chat-based computing and mobile-first design. Chuck as a software visionary understood this.

Pipeliner Debuts Cloud Version Of Its CRM Software

socalTECH

Los Angeles-based Pipeliner CRM , which develops customer relationship management (CRM) software tools, said on Wednesday that it has rolled out a cloud-only version of its software. The company is now offering up three versions of the online, cloud software--Starter, Business, and Enterprise--all via a subscription. Pipeliner's CRM tools are used for managing customer accounts, sales prospects, sales pipelines and dashboards, and more.

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Why bother to sit in with customer service?

Berkonomics

Then, when my manager of customer service sent a request up the line asking for funds for equipment or expanded staffing, I would understand the need, sometimes offering suggestions for improvement to try before making the investment. Start by sitting in with customer service.

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Yardi Wins Customer In Singapore

socalTECH

Santa Barbara-based software developer Yardi has signed on a customer in Singapore, which will use the company's property management and accounting software. has adopted its software to automate its financing and leasing efforts. According to Yardi, Soilbuild Group Holdings Ltd. Financial details of the win were not announced. Soilbuild has more than 4 million square feet of property under management. READ MORE>>.

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Bridg Aims At Restaurants With New CRM Software

socalTECH

Los Angeles-based software developer Bridg said this week that it has launched a new customer relationship management (CRM) software product specifically aimed at restaurants. According to the company, it is using information from point-of-sale (POS), email, loyalty, online ordering, and other areas to help give restaurants a single, unified view of their individual customers, and helps those restaurants identify growth opportunities based on that data.

Esri Wins Software Deal With The World Bank

socalTECH

Redland-based geographical information systems (GIS) software giant Esri announced on Monday that it has inked a Memorandum of Understanding (MOU) with World Bank, the international group whi is focused on reducing global poverty. According to Esri, the deal will provide the World Bank with software from Esri, to help improve the World Bank's Survey Solutions software. Financial details of the customer win were not announed.

LogicMonitor Migrates Citrix GoToAssist Customers

socalTECH

Santa Barbara-based infrastructure performance monitoring software developer LogicMonitor announced this morning that it has been named the "preferred" IT performance monitoring platform by Citrix, which is decommissioning its GoToAssist Monitoring product. LogicMonitor said the move will help it offer its platform to former Citrix GoToAssist customers. logicmonitor citrix gotoassist performance monitoring software

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