Thu.Aug 25, 2022

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Is “management by walking around” an outmoded fad?

Berkonomics

Let’s set the scene. One of the CEOs I used to coach started his day by walking the floor of his extended facility and checking in with managers and employees of the various departments, especially the call center. He tried to feel the pulse of the company by the intensity of motion, the metrics of backlog, and the stated problems brought to him as he asked.