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How are you at setting your goals?

Berkonomics

Email readers, continue here…] Once achieved, a goal is meant to be overwritten with a newer one, set to even higher standards. Unlike your vision, which can’t be measured, there is a satisfaction in each step toward achievement of your goal. That is measurable. And why is that so important?

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Are we managing like JERKS?

Berkonomics

Email readers, continue here…] Before issuing any kind of order to perform a task, think of how this might be interpreted by the person receiving the order. Will the requested outcome advance any of your goals – or just provide an increment of satisfaction? He worded it a bit differently, as in the headline to this insight.

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A personal story about quality control

Berkonomics

Email readers, continue here…] It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. There was no wait, and the quality of response was rated as “excellent” by callers later surveyed. But “There’s the rub” (the snag) wrote Shakespeare in Hamlet.

Training 156
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10 Keys to Real Entrepreneur Mentoring Satisfaction

Startup Professionals Musings

This means being respectful and diligent about scheduling and keeping appointments, and returning emails and phone calls. That’s the ultimate satisfaction. I recommend one or more early discussions of mutual objectives, with a written summary of goals and expectations from the mentee to the mentor, with timeframes and milestones.

Mentor 105
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Customer loyalty comes in four special forms.

Berkonomics

Email readers, continue here…] Consider this attempt to be a bribe at best. Well, how about the satisfaction that – at least for some of our customers – we have achieved that lofty mission we set out to create way back when all this started. Then, you can buy your customers , usually an expensive and very tenuous proposition.

Customer 156
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Your “drop dead” question for a customer survey

Berkonomics

Email readers, continue here…] And there is always the great open-door question: “Would it be OK if we followed up by email to request a clarification to one or more of your responses?” Use just ‘yes’ and ‘no’ as possible answers and look for more than fifty percent ‘yes’ responses. and the closing question for your survey.

Customer 218
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Is ‘servant leadership’ too soft for you?

Berkonomics

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. Email readers, continue here…] You are not alone. Doesn’t sound tough or forceful enough for you? .

Metrics 156