Using Social Media To Deal With Customer Trolls
InfoChachkie
APRIL 29, 2013
Pander, Don''t Preach - When addressing complaints via social media, your intended audience is not the person who feels they were wronged. The next time you encounter a negative online comment about your startup from a disgruntled customer, resist the very natural temptation to write a hurried, angry reply. Channeling Tige.
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