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Do you really need an accountant?

Berkonomics

Accountants are trained, certified and usually quite experienced in financial analysis, both creating and reviewing data. Bookkeepers are often trained on the job although sometimes more formally and handle the physical work of accounting for the transactions. First, let’s be sure we define our terms. Why bother with this ?

Metrics 156
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Accounting: What kind of bean counter do you need?

Berkonomics

Accountants are trained, certified and usually quite experienced in financial analysis, both creating and reviewing data. Bookkeepers are often trained on the job although sometimes more formally and handle the physical work of accounting for the transactions. Why bother with this? The lesson here is twofold.

Metrics 243
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Why You Need Tools And Analytics For Employee Metrics

Startup Professionals Musings

Use data analysis and metrics to measure for results. Through analytics on current employees, you will be able to predict re-training requirements and minimize employee turnover. Efficiency in the workplace is the time it takes to do something, but it can ignore work quality and customer impact.

Metrics 98
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Where’s your team playbook? Hmm?

Berkonomics

Well, if you have a plan but do not share it with your direct reports, then they are acting without motivation toward mutual goals, without metrics to measure their progress toward the goals, and without the leadership that makes great winners. He compares these metrics to past seasons, to competitors, to his own lifetime bests.

Coach 120
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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. Incentives should be a combination of metrics and recognition to highlight results.

Customer 147
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Does your team know your playbook?

Berkonomics

And if you have a plan but do not share it with your direct reports, then they are acting without motivation toward mutual goals, without metrics to measure their progress toward the goals, and without the leadership that makes great winners. He keeps metrics for each team member to see, including yards gained, passes completed, games won.

Coach 192
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.