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Alorica Pays $275M For BPO Business, Tops 48,000 Employees

socalTECH

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. alorica business process outsourcing west corporation merger acquisition customer service nearshoring offshoring' billion in revenues in 2015. READ MORE>>.

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5 Recommendations Before Funding An Appealing Startup

Startup Professionals Musings

Any mention of “offshore.” Watch out if someone has a complex plan involving offshore bank financing or gemstones or oil leases in Iran to make you rich. I continue to be amazed at the fact that the Secret Service still gets 100 calls per day from victims of the Nigerian unclaimed cash scam alone. Sounds too good to be true.

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MindSpark Taps Autistic Individuals For Software Testing Workforce

socalTECH

The company says it is superior to alternative, offshore software QA providers, both due to time zone and cultural advantages, as well as because its services helps companies meet corporate social responsibility (CSR) and community relations goals. READ MORE>>.

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5 Due Diligence Tips Before You Invest In A Startup

Startup Professionals Musings

Any mention of “offshore.” Watch out if someone has a complex plan involving offshore bank financing or gemstones or oil leases in Iran to make you rich. I continue to be amazed at the fact that the Secret Service still gets 100 calls per day from victims of the Nigerian unclaimed cash scam alone. Sounds too good to be true.

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6 Due Diligence Concerns Before Outside Contracting

Startup Professionals Musings

Look at internal services versus external services. Customer-facing services, like call centers, should rarely be outsourced. Internal services, like marketing and accounting, are more manageable and have less customer visibility. But customers are not looking yet another homogeneous product or service, so be careful.

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Teledyne Signs Oil and Gas Deal

socalTECH

hHousand Oaks-based electronics and instrumentation firm Teledyne Technologies announced this morning that its Teledyne Oil & Gas group has scored a three year agreement with FMC Technologies, to provide interconnect and sensing products and services for FMC's offshore oil and gas business. Size of the deal was not disclosed.

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6 Realities To Evaluate Your Outsourcing Alternatives

Startup Professionals Musings

Look at internal services versus external services. Customer-facing services, like call centers, should rarely be outsourced. Internal services, like marketing and accounting, are more manageable and have less customer visibility. But customers are not looking yet another homogeneous product or service, so be careful.