6 Ways To Prevent Disastrous Outsourcing Decisions

Startup Professionals Musings

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. These can’t happen with outsourcing, without long time delays and excessive rework.

Six Criteria for Outsourcing the Right Processes

Startup Professionals Musings

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency.

To Outsource or Not to Outsource Software

Startup Professionals Musings

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency.

Scientist.com Raises $24M for “Pharma Markets” that Outsource R&D

Xconomy

The company, which operates a network of online markets for outsourcing biomedical research services and supplies, has raised $24 million in a new round of venture funding.

Six Key Factors in the Right Outsourcing Decision

Startup Professionals Musings

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency.

Yahoo Outsources Yahoo Shopping To PriceGrabber

socalTECH

Yahoo said Monday that it is dropping its outsource most of Yahoo Shopping, its comparison shopping to Los Angeles-based PriceGrabber , the firm told its developers Monday. As part of the shift, Yahoo said it will no longer be providing an API to its shopping syndication services, as of March 11th. Yahoo Shopping is a comparison shopping site which displays products and prices for different products, including consumer electronics, computer, and related items.

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Growing A Services Business Requires Selling Yourself

Startup Professionals Musings

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price.

Alorica Names Marketing Head

socalTECH

Irvine-based Alorica , a provider of outsource, business process outsourcing and "customer experience" outsourcing, named Colson Hillier as its new Chief Marketing Officer (CMO), the company said on Tuesday. Alorica says Hillier has more than 20 years of experience in the area of data services, adtech, and fintech. alorica business process outsourcing offshoring executive chief marketing officer colson hillier

Scientist.com Ties With 5AM Ventures

socalTECH

San Diego-based outsourced R&D services marketplace Scientist.com , and venture investor 5AM Ventures said this mroning that the two have tied together to create a new, R&D marketplace for biotech startups associated with 5AM Ventures. According to the companies, over 70 companies associated with 5AM now have access to a 5AM-branded R&D marketplace for resaerch outsourcing. scientist ventures marketplace outsource research medical

TaskRabbit Lets You Outsource Tasks To The Community

Tech Zulu Event

Taskrabbit aims to help “individuals and small businesses in a community outsource their tasks and deliveries.&#. TaskRabbit makes it easy for individuals to keep with their busy lives or businesses to save some money by outsourcing simple tasks.

Connectivity-as-a-Service: The Next Step for Communication Service Providers

Southern California Edison Blog

Any interruption in service can have drastic effects on productivity, customer service, and on your bottom line. Government agencies such as police and fire departments, schools, and hospitals and medical facilities cannot risk a service outage of any duration.

7 Rules for Providing Exceptional Customer Service

Startup Professionals Musings

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. Think “pull” marketing rather than “push” for all services.

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Innovative Services Are A Huge Boon For Startups

Startup Professionals Musings

Startups that sell innovative new products seem to get all the attention these days, but services may be the quicker way to larger profits and faster growth. If you think about it, services make more sense in this social media age where relationships, personalization, and interaction are king.

7 Critical Success Factors For A Services Business

Startup Professionals Musings

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price.

Startups Providing A Service Are Difficult To Scale

Startup Professionals Musings

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price.

Startups Today Need Anticipatory Customer Service

Startup Professionals Musings

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints.

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What Should You Do with Your Crappy Little Services Business?

Both Sides of the Table

There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. It’s nearly impossible to get a services company financed by VCs. Why Shouldn’t Most Services Businesses Raise VC?

Scientist.com Expands In Asia

socalTECH

San Diego-based outsourced, scientific services marketplace Scientist.com said this morning that it is expanding in the Asia-Pacific region, and has opened up a new office in Tokyo, Japan. scientist outsource tokyo japan marketplace pharmaceutical international expansion lifescienceAccording to the firm, it recently created marketplaces for several Japanese pharmaceutical companies.

A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. Lots of startups talk about trying to outsource all their customer support. It sounds like you actually do all your customer service in house? When did you figure out you needed to get customer service right?

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Clearlake Capital Buys Tolt Services Group

socalTECH

Santa Monica-based private equity investor Clearlake Capital said this morning that it has acquired Tolt Services Group , an outsource, IT services company, and merged it with Kyrus Solutions , to form a new company called Tolt Solutions. Financial details of the deal were not announced.

UST Global Gets $250M, Joins Unicorn Club

socalTECH

Aliso Viejo-based UST Global , which provides global IT and digital services, has received $250M in a funding from Temasek, the state investment firm of the country of Singapore. UST Global says it provides services in the area of digital customer engagement, data analytics, cloud consulting, product engineering, automation and cybersecurity solutions, particularly to multinational corporations.

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TaskUs Continues Rapid Growth, Hits 15,000 Employees

socalTECH

Santa Monica-based business process outsourcing provider TaskUs , which provides customer service/experience, business processing, and other services to companies like Tinder, Hootsuite, and Mailchimp, has hit 15,000 employees, as it continues its rapid growth. taskus expansion growth jobs hiring outsourcing business

Alorica Pays $275M For BPO Business, Tops 48,000 Employees

socalTECH

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. alorica business process outsourcing west corporation merger acquisition customer service nearshoring offshoring Alorica said that those businesses represented approximately $580M in revenues for West in 2014.

Vereco Acquired By Stella Point Capital

socalTECH

Laguna Niguel-based Vereco , a hospital and healthcare document management provider and outsourcer, has been acquired by private equity investor Stella Point Capital. Vereco, which was foudned in 2011, provided on-site personnel for hospitals and healthcare systems, offering up managed document services. vereco stella point capital healthcare hospital document management private equity health lifescience outsourcing

TaskUs Takes $250M From Blackstone

socalTECH

Santa Monica-based business outsourcing service provider TaskUs , founded by Bryce Maddock and Jaspar Weir, said this morning that it has raised $250M in an investment round. TaskUs has made its name providing much of the back end customer service and business process outsourcing for many, on-demand and Internet companies, across the ride sharing, social media, online food delivery, e-commerce and other areas.

TaskUs Hires More Than 5,300 In 2016, Now At 7,000 Employees

socalTECH

Santa Monica-baseed digital outsourcing provider TaskUs , led by Bryce Maddock and Jaspar Weir, said Tuesday evening that it hired over 5,300 employees in 2016, and now has more than 7,000 total employees spread across eleven different offices. The outsourcer, which provides back office services to many, major Internet services, app developers, and others, says it has increased its revenue by 410 percent over the last 2 years. taskus outsourcing growth employee jobs

iQor Plans To Hire 150 In Simi

socalTECH

iQor , a provider of outsourced customer service and support, said Friday that it is planning to hire over 150 people in Simi Valley, as part of a major expansion. Petersberg, Florida--has over 35,000 employees across 18 countries offering up outsource business services. iqor simi valley outsourced customer support hiring jobs

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Unitas Global Names New CEO

socalTECH

Unitas Global provides fully managed private cloud services to enterprises; the company''s backers include Azure Capital and MK Capital. unitas global executive enterprise cloud infrastructure services outsourcing patrick shutt grant kirkwood Los Angeles-based enterprise cloud provider Unitas Global said this morning that it has named Patrick Shutt as its new CEO. Shutt was the cofounder of Universal Access, and also co-founded 20/20 Technologies (now Global Capacity).

CBRE Buys Environmental Systems Inc.

socalTECH

Los Angeles-based commercial real estate services and investor CBRE said this morning that it has acquired Environmental Systems, Inc. ESI), a system integrator and provider of energy management services. CBRE said that ESI provides managed services to help commercial property owners to remotely monitor and analyze energy usage in their buildings. cbre environmental systems cleantech merger acquisition realestate energy management outsourced services

Scientist.com Launches New Compliance Feature

socalTECH

San Diego-based Scientist.com , which operates a marketplace for outsourced scientific services, said this morning that it has launched a new feature to ensure ethical sourcing of human biosamples. scientist compliance outsourced ethical sourcing human biosample tracing supplier biotech lifescience

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7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints.

Alorica Acquires Expert Global Solutions

socalTECH

Irvine-based business outsourcing provider Alorica said Thursday that it has acquired Expert Global Solutions, Inc. , a provider of outsourced, customer service and financial collections services. alorica expert global solutions business outsourcing merger acquisitionEGS was based in Plano, Texas. Financial terms of the deal were not announced, hwoever, Alorica said the acquisition will push the company to a projected $2.4

Products vs Services – Critical Success Factors

Startup Professionals Musings

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see.

TaskUs Boosts Executive Staff With Trio Of Hires, Now Has 5300 Employees

socalTECH

Santa Monica-based TaskUs , the fast growing provider of outsourced customer experience and back end services for online companies, said it has hired three new executives on Thursday, to help it with its growth efforts. Sakar was previously at PatientSafe Solutions, Sutherland Global Services, and Sutherland Healthcare Solutions. taskus executive outsourcing gorwth sales

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Alorica Creates New Executive Position

socalTECH

Irvine-based Alorica , which provides business process and customer service outsourcing, said today that it has named Tania King as its new Chief Legal and Employee Experience Officer. outsourcing experience employee legal chief king tania executive aloricaKing has been Chief Legal and Compliance Officer for Alorica for the company since January of last year.

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