Startup Professionals Musings

DECEMBER 13, 2020

Your competition is global, so today’s customers are demanding world-class service. According to a recent customer satisfaction survey , more than 70 percent of customers say they have spent more with a company and recommended it to friends because of a history of positive experiences. Set the expectation for continuous improvement.

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Custom Customer Services Startup 168

Startup Professionals Musings

MAY 9, 2022

No more gamed employee satisfaction surveys. Highly engaged organizations have been shown to reduce staff turnover by 87 percent, improve performance by 20 percent, and increase customer satisfaction by at least 12 percent. Build relationships and stop surveying customers.

Custom 123

Custom Customer Services Training 123

TechCrunch LA

NOVEMBER 7, 2019

Wrench , the Seattle-based on demand vehicle maintenance and repair service for consumers and fleets, has raised $20 million in its latest round of financing. RepairSmith , which operates a similar service out of Los Angeles and San Francisco, is backed by Daimler to provide much the same on-demand repair services.

Demand 100

Demand Services Los Angeles Mobile 100

TechCrunch LA

SEPTEMBER 21, 2019

Postmates, the popular food delivery service, raised another $225 million at a valuation of $2.4 HappyOrNot nabs $25M for its customer satisfaction terminals . Online personal shopping service Lookiero gets $19M. billion in a round led by the private equity firm GPI Capital this week. Indian startup Digi-Prex raises $5.5M

Services 207

Services Startup Venture Capital Redpoint 207

Berkonomics

OCTOBER 19, 2023

It was simply not acceptable to be backed up in customer service, forcing either a ten-minute wait or a call back from support. Rapid growth=hiring inexperienced customer service reps. It took several months to hire and train enough new service reps to keep up with the rapid growth of our company.

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Training Resource Customer Custom 156

Startup Professionals Musings

JUNE 21, 2023

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. All too often, business owners find the financial returns alone do not provide the long-term satisfaction and success they assumed would come with all the hard work and challenges that come with every business, large or small.

Satisfaction 114

Satisfaction Custom Customer Social Media 114

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

FEBRUARY 11, 2023

This is the confirmation that your product or service fills a real need in the marketplace. New business models that provide an ongoing revenue stream, or a secondary stream from advertising, raise your margins and can give you some additional satisfaction. Watch that patent provide a real barrier to competitive entry.

Startup 118

Startup Satisfaction Customer Custom 118

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 295

Generative AI TechEmpower CTO Hire Outsource Development 295

socalTECH

AUGUST 14, 2019

Power, its 2019 Smart Thermostate Satisfaction Report says that overall satisfaction for smart thermostats has increased from 2018, as the firm said that manufacturers have focused on easing installation and use of those smart thermostats, and also are communicating to their users how much money they are saving once installed.

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Report Satisfaction Study Pricing 113

socalTECH

SEPTEMBER 29, 2020

HONK says that Wawanesa is ranked the number one insurance company in California for customer satisfaction, according to J.D.

Company 113

Company Companies Satisfaction Los Angeles 113

Startup Professionals Musings

APRIL 29, 2023

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

MAY 16, 2020

This is the confirmation that your product or service fills a real need in the marketplace. New business models that provide an ongoing revenue stream, or a secondary stream from advertising, raise your margins and can give you some additional satisfaction. Watch that patent provide a real barrier to competitive entry.

Satisfaction 174

Satisfaction Custom Customer Outsource 174

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

OCTOBER 1, 2010

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. People are tired of being serviced like a commodity by a faceless computer robot. Do everything you can to show your customers how they can cut their own costs and yours too, like online service. Marty Zwilling.

Satisfaction 49

Satisfaction Customer Custom Startup 49

Startup Professionals Musings

JULY 18, 2015

It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers. If your customer needs service and support procedures, then your deliverables should include customized creation, implementation and training, rather than simply recommendations on what to include.

Services 100

Services Startup Software Review Social Media 100

Startup Professionals Musings

JUNE 11, 2023

He outlines six key steps in your journey from yesterday’s customer service to today’s required delivery of exceptional customer experiences: Define the whole customer experience versus service. Traditional customer service, focused on fixing bad transactions, is too little, too late.

Custom 131

Custom Customer Social Media Training 131

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

AUGUST 3, 2020

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

APRIL 12, 2023

You can change products and services, but service and quality to customers must endure. I recommend that you follow their example, and you too can experience the legacy and satisfaction of long-term success and satisfaction. I encourage you to embrace transparency, and lead with humility in all change initiatives.

Satisfaction 130

Satisfaction IBM IBM Summary 130

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Startup 154

Startup Training Custom Customer 154

socalTECH

MAY 1, 2014

The startup--led by Bernard Louvat--said the new product helps reduce call volume and increase customer satisfaction, by leading customers off traditional call center calls via online, self-service options. touchcommerce contact center software touchconnect self service customer support chat' READ MORE>>.

Agoura Hills 147

Agoura Hills Agoura Satisfaction Customer 147

Startup Professionals Musings

SEPTEMBER 20, 2010

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Product 91

Product Services Satisfaction Patents 91

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Customer 92

Customer Custom Startup Services 92

Xconomy

SEPTEMBER 26, 2019

The Medallia (NYSE: MDLA ) IPO earlier this year was one of a number of successful public market debuts by companies offering cloud-based software, often dubbed software-as-a-service. Businesses use the company’s software tools to help monitor customer satisfaction. Read more » Reprints | Share: UNDERWRITERS AND PARTNERS.

Software 95

Software Startup Satisfaction Customer 95

Berkonomics

AUGUST 24, 2017

It was simply not acceptable to be backed up in customer service, forcing either a ten-minute wait or a call back from support. It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. If a front desk clerk called support at 11.00

Training 243

Training Resource Satisfaction Press 243

Startup Professionals Musings

NOVEMBER 6, 2022

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Every startup team member is close to the customer front lines, so they see how every function does or does not add value to the service they give to the customer.

Satisfaction 147

Satisfaction Organization Customer Custom 147

Startup Professionals Musings

DECEMBER 12, 2021

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics." Get buy-in from your colleagues.

Social Media 127

Social Media Media Metrics Satisfaction 127

socalTECH

JUNE 6, 2017

Santa Monica-based Cornerstone OnDemand has launched a number of new products today, including Cornerstone Realize, a software implementation service, and Cornerstone Engage and Cornerstone Benchmark, two products aimed at employee engagement and benchmarking.

Cornerstone OnDemand 113

Cornerstone OnDemand Product Santa Monica Satisfaction 113

Startup Professionals Musings

SEPTEMBER 15, 2023

Obviously, his result goes well beyond the idea of charging a premium for better beans and service. So here are my own top recommendations on how to think about your business aspirations, and put innovation in perspective among all the other priorities you will need to achieve success and satisfaction with your role on the road ahead.

Artificial Inteligence 114

Artificial Inteligence Ideas Satisfaction Customer 114

Startup Professionals Musings

SEPTEMBER 16, 2020

He outlines six key steps in your journey from yesterday’s customer service to today’s required delivery of exceptional customer experiences: Define the whole customer experience versus service. Traditional customer service, focused on fixing bad transactions, is too little, too late. Marty Zwilling.

Customer 158

Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

OCTOBER 19, 2022

The crowd gets the satisfaction of helping, with minimal risk, and no expectation of any high return. No startup ownership or financial return should be expected, but contributors can enjoy the satisfaction of furthering non-profits or causes with a passion to change the world. Product pre-order model. Interest on debt model.

Funding 141

Funding Startup Outsource Development Satisfaction 141

SoCal Tech Calendar

SEPTEMBER 8, 2017

The result is industry-leading productivity, innovation, collaboration, and job satisfaction. This event is restricted to qualified CEOs and CFOs ONLY, no service providers. Participants will leave with the ability to assess their workplace and upgrade each to their most effective potential. Confirmed RSVP a must. See [link] (more)

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Satisfaction Coach Organization Services 100

Startup Professionals Musings

FEBRUARY 5, 2023

A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. The development stage normally begins with designing and prototyping a product or service, and creating the company legal entity. Startup and development stage.

Entrepreneur 108

Entrepreneur Startup Ideas Satisfaction 108

Startup Professionals Musings

OCTOBER 29, 2021

Studies have shown that work productivity is related to a happier work culture , and customer satisfaction and loyalty are also dependent on the culture. The stigma of a clunky desktop today can easily lower worker engagement and satisfaction. Measure results in terms of customer satisfaction.

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Satisfaction Outsource Study Platform 108

Startup Professionals Musings

JULY 9, 2022

The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring real change to the world, and give you the satisfaction you seek. There are already a variety of cloud computing solutions available for common business usage, including the following: Software as a Service (SaaS).

Technology 133

Technology Cloud Computing Social Media Networking 133

socalTECH

JUNE 4, 2013

eHarmony also said the study was tops in terms of marital satisfaction, as well as the lowest in terms of divorce and separation. The scientific study studied the marital satisfaction and break ups from both on-line and off-line dating. It looks like Santa Monica-based eHarmony might be the place to go.

eHarmony 174

eHarmony Study Satisfaction Santa Monica 174