2020 Design Metrics Satisfaction 
Startup Professionals Musings
SEPTEMBER 9, 2020
Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.
Startup Professionals Musings
JANUARY 1, 2021
Don’t let it be just a conflict over graphic design. After-the-fact communication and documentation are also important, with a clearly defined resolution, follow-on action plan, and metrics to assess progress. Marty Zwilling First published on Inc.com on 12/15/2020. Evaluate conflict win-lose versus win-win potential.
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