Customer Offshore Product Writing 
Startup Professionals Musings
JANUARY 8, 2023
Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and culture issues, per reduced customer engagement highlighted a while back by the The Globe and Mail. But customers are not looking yet another homogeneous product or service, so be careful.
Startup Professionals Musings
APRIL 13, 2020
Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and culture issues, per reduced customer engagement highlighted a while back by the The Globe and Mail. But customers are not looking yet another homogeneous product or service, so be careful.
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Startup Professionals Musings
AUGUST 8, 2014
Customer-facing services, like call centers, should rarely be outsourced. You cant isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. core competency entrepreneur near shoring offshoring outsource startup'
Berkonomics
DECEMBER 26, 2013
Bill has survived multiple cycles in the game industry, and writes here his thoughts about his longevity in a volatile niche. ” Just visited Disney this week, for example, because our producer on a previous product was very happy with us and wanted her bosses to consider using our team. That’s a big win.
Startup Professionals Musings
JANUARY 20, 2016
Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. Look at internal services versus external services. Marty Zwilling.
Both Sides of the Table
MAY 13, 2013
And they might give a premium if the team has been around a longer period of time, has built some hard-to-build proprietary technology or has some customer traction. Usually the location of the engineers matters great so having offshore engineering makes acquihires unlikely. And few in the press are willing to call this out.
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