Startup Professionals Musings

MARCH 17, 2017

I found a good summary of these attributes in a recent book, “ The Old School Advantage ,” by an expert on interpersonal communication, J. As an example, early businesses that were willing to publish their commitment to “customer satisfaction or your money back” became influencers. Demonstrate your commitments and consistency.

Social Media 58

Social Media Customer Custom Entrepreneur 58

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keeping satisfaction high. Marketing-driven customer acquisition.

Customer 100

Customer Custom Satisfaction Social Media 100

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. Marketing-driven customer acquisition.

Customer 97

Customer Custom Satisfaction Social Media 97