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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

In other words, are we measure whether or not we are truly making our customers more successful.”. The Most Important Metric. Share and Enjoy.

TigerText Signs Chicago Customer

socalTECH

Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. tigertext chicago secure messaging texting healthcare enterprise customerFinancial impact of the win was not announced. READ MORE>>.

Marketing Crushes Customer Experience through Data. DUN dun dun!

Tech Zulu Event

Apparently, the key to growth is the relationships that you may have with customers and suppliers. ” Is it really that disruptive though?

Coull Entrepreneurs Get More Customers

InfoChachkie

Coull Offers Advertisers Video Skimlinks. Apologies:  an incomplete draft of this article was inadvertently sent out previously via RSS.

Attract A MILLION New Customers Overnight with YouTube Marketing – Literally

Tech Zulu Event

YouTube was not a hobby; it meant sales, it meant building customer relationships, it meant managing product inquires. YESTERDAY. Relatability.

ChowNow Extends Android Pay Restaurant Customers

socalTECH

ChowNow said the support will be a standard feature, and will not cost additional for its current restaurant customers. Los Angeles-based ChowNow , which develops tablet-based, online ordering and marketing software for restaurants, has inked a partnership with Google , to help its restaurants accept Android Pay. READ MORE>>.

Customer Validation - 33 Great Articles

SoCal CTO

Either: "That’s interesting. I’m going to take that thought out into the field and validate it with my customers." Beware of Mentors.

Vonjour | Connecting Your Business with Your Customers

Tech Zulu Event

Without it, the business wouldn’t have a way to connect with each other and their customers.  Companies that yield bad customer service.

E-commerce’s Changing Landscape | Customization

Tech Zulu Event

As customers shift online, retailers have no choice, to not only follow suit, but to adapt to their changing demands.

Do Not Obsess On Names – Obsess On Delivering Awesome Customer Value

InfoChachkie

Instead, expeditiously pick a reasonable moniker and then get back to work delivering value to your customers. Expertcity was initially named to reflect the company’s “marketplace for services,” which enabled independent, global experts to directly access customers’ computers and fix their technical problems. Really? Name Game.

How to Know When to Sell vs. When to Market to Customers

Both Sides of the Table

You know exactly when you want to sell to this customer and presumably it’s this quarter! Unique Selling Proposition.  Compelling Event.

Insights: Five Customer-Focused Trends for Companies in 2016

socalTECH

Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. READ MORE>>.

Insights: Gaining and Maintaining High-Value Customers in Today's Marketplace

socalTECH

Read the rest of Gaining and Maintaining High-Value Customers in Today's Digital Marketplace. More.). READ MORE>>.

Silicon Beach Report Aug. 1: Petnet’s System Goes Down, Angers Customers

L.A. Business Journal

Petnet’s system goes down and angers customers, Technicolor to Launch virtual and augmented reality center, Virgin Galactic Gets Flight Testing License, and more

CheckAlt Scores Four New Credit Union Customers

socalTECH

Los Angeles-based CheckAlt , the developer of payment processing technology led by serial entrepreneur Shai Stern, said this week that it has signed on four new credit union customers for its mobile deposit technology. Financial impact of the win was not announced. READ MORE>>. software financial banking payment mobile union credit checkalt

Are you an old school customer marketer?

Berkonomics

Both of these time–honored methods of reaching our customers have worked for as long as there was print and radio–TV to get the message out.

The “drop dead” question for a customer survey

Berkonomics

But do include at least one specific question about your product to be sure the respondent is an actual customer. What a great test. Growth!

Social Media, the Customer Service Spectator, or Superstar?

Eric Greenspan

Social media can help bridge a long standing gap between customers and the companies they trust with their hard earned cash. Thank you.

Using Social Media To Deal With Customer Trolls

InfoChachkie

How can you protect your company''s reputation when a rouge customer unjustly flames your startup? Bipolar Reviewers. Channeling Tige.

OpenX Names Chief Customer Officer

socalTECH

Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations. READ MORE>>.

ServiceNow Customer Wins Award In Australia

socalTECH

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. servicenow customer australia management software According to ServiceNow, Orica, a provider of. Orica has 15,000 employees. ServiceNow said Orica is using its product to improve its IT performance.

Netflix Redux: Is It Ever OK to Fire Your Customers?

Both Sides of the Table

Some customer segments value the DVD business and these may be more price sensitive. We need video reel to show customers that you care.

TouchCommerce Wins German Customer

socalTECH

Agoura Hills-based TouchCommerce , the provider of online chat services and products aimed at e-commerce retailers, reported today that it has partnered with German travel operator FTI, to provide a chat feature to FTI''s 5vorFlug brand page. Financial impact of the deal was not disclosed. READ MORE>>.

Small Business Marketing | Get Customers versus Get Leads

Tech Zulu Event

Having paying “Customers” is what makes the cash register roar. You can even create them a custom video page using Say Hello There.

MindTouch Picks Up $12M For Customer Self Service Software

socalTECH

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users. READ MORE>>.

SG Biofuels Gains Customers

socalTECH

San Diego-based SG Biofuels , the developer of specialized seed crops for biofuels, said today that it has inked a number of customers for its hybrid Jatropha seed. Names and financial impact of the customer deals was not disclosed. SG Biofuels is backed by Life Technologies and others. READ MORE>>.

Virgin Galactic Signs 500th Customer

socalTECH

Branson announced Ashton Kutcher as the 500th customer on his blog Monday. Tickets on the spacecraft go for $200,000. READ MORE>>.

Rubicon Project Hails Growth, New Customers

socalTECH

The startup says it added more than 200 new publishers and 100 new buyer channels for the six months ended March 31, 2013, and that its customers now include more than 500 of the world''s premium publishers, including eBay UK, Time, ABC News, the Wall Street Journal, Tribune Company, Virgin Media, People, Universal and many others.

Happy Customers Make Gender Bias (Nearly) Irrelevant

InfoChachkie

The post Happy Customers Make Gender Bias (Nearly) Irrelevant appeared first on John Greathouse What Gives? Sara Blakely of Spanx, Oprah, etc.),

Guidance Sofware Reveals Federal Customers

socalTECH

guidance software government federal customers electronic discovery digital forensicsREAD MORE>>.

My story: Fail locally, one customer at a time.

Berkonomics

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. By Frank Peters. – Dave.

Master of Customer Acquisition, Matt Coffin, On Startups …

Both Sides of the Table

He is very hands-on and helpful – especially for any company looking into customer acquisition. The answer? Something so simple.

JustEnough Gets Customer

socalTECH

Newport Beach-based JustEnough Software , a developer of a cloud-based app for managing customer demand and inventory planning, said this morning that it has been selected by a retailer. According to the company, Journelle is using its products for forecasting customer demand, planning inventory, and optimizing purchasing. READ MORE>>.

Petnet’s System Goes Down, Angers Customers

L.A. Business Journal

Petnet said its third-party servers suffered an outage on Wednesday evening, temporarily disabling about 10 percent of its internet-connected pet feeders

EdgeCast Trumpets Customer Gains

socalTECH

Santa Monica-based content delivery network provider EdgeCast Networks said Friday that it now has more than 2000 customers, or more than double the number of customers from the previous year, as of the close of 2010. The firm said those customers include AdColony, Dreamstime, SlashGear, StreamCity, and Tumblr. READ MORE>>.

Qtee: “We’re the Nike ID of the Fashion World”

Tech.Co

However one of the often underestimated, or potentially overlooked, trends is the customization and personalization options we get because of tech.

LAMP 27

Fan Appz Launches Personal Marketing Platform To Help Brands Convert Fans Into Loyal Customers

Tech Zulu Event

That’s how social can help build customer lifetime value.”. Brands can also integrate their customer and transaction data. Top Features.

The Customer May Not Always Be Right, But You Had Better Listen Just The Same

Tech Zulu Event

These two ads showed how disconnected from their customers these once industry leaders have become. So, how do you talk to customers?

Yardi Wins Customer In Oregon

socalTECH

Santa Barbara-based Yardi has scored a customer win in Oregon, with commercial property management company Melvin Mark Companies. Melvin Mark Companies is using Yardi's Commercial LeasingPad software, which is used for customer relationship management and deal tracking. yardi oregon commercial property management software customer

How to Create And Use Snapchat’s New Custom Geofilters

Tech Zulu Event

Less than a month ago, Snapchat opened custom on-demand geofilters to everyone. So what’s exciting about this new product? The list goes on.