.Net Customer Satisfaction Writing 
Startup Professionals Musings
JANUARY 5, 2020
As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.
Startup Professionals Musings
MARCH 17, 2017
In today’s customer context, you can foster rapport by dressing like them, making every effort to look attractive, offering compliments, and listening intensely. Customers need to believe that you are one of them. Going out of your way to help a customer or help a good cause pays big dividends these days.
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Startup Professionals Musings
AUGUST 9, 2018
It’s hard to be successful in any business when your customers can’t find you, or they find you and still can’t figure out whether your solution works for them. By far the most effective technique for improving your writing is simply carrying out user readability tests on every piece of content, and really listening to feedback.
InfoChachkie
JULY 14, 2009
A Writer Is Someone Who Writes. A writer is someone who writes, not someone who goes about telling their friends that they are “a writer”. If your character cracks under the heat of a startup, your stakeholders will feel cheated, just like the ceramic customers in ancient Greece. Hint: He was an entrepreneur.
Startup Professionals Musings
SEPTEMBER 5, 2018
Mike uses his own experience as a recovering workaholic building two multimillion-dollar companies to net out seven steps in his transformation. It’s easier to use screen-captures and notes on existing processes, rather than write detailed manuals. Focus on satisfying your ideal and best customers. Some are just stuck.
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