Why Most of Your Assumptions About Phone Calls are Wrong
Both Sides of the Table
JANUARY 14, 2014
In fact 61% of all mobile searches where a customer contacts a business it is via a phone call (source: Google). Some quick data that I pulled from EmailisNotDead.com (mid 2012). People don’t want to speak to customer service reps. I don’t want to speak to customer service reps!! There are 2.9 Not so fast.
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