Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

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Custom Customer Satisfaction Metrics 114

Startup Professionals Musings

JUNE 30, 2021

The most effective leaders marshal existing resources and incent people to create innovative yet competitive solutions. A community requires two-way communication and respect – including advisors, partners, and customers. True leaders don’t let their ego or competitive nature create a façade. The time to get started is now.

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Coach Startup Resource Competition 162

Startup Professionals Musings

APRIL 9, 2021

In these days of rapid change, the pandemic, and worldwide competition, you need to make sure your entire team is customer-focused, innovative, and always looking around the corner for the next big thing. Find folks who are customer-centric and sensitive to competition. The right people will recognize the big picture.

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Startup Professionals Musings

JANUARY 29, 2021

Here are the key reasons that I recommend that aspiring leaders focus on people before process: Customers judge the business by the people quality. Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth.

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Satisfaction Demand Resource Competition 154

Startup Professionals Musings

JUNE 11, 2021

Authors Adrian Gostick and Chestor Elton, with their deep backgrounds as executive coaches and organizational consultants, recommend some simple methods, consistent with my own beliefs, to reduce the pain of uncertainty, and increase productivity, in your teams and employees: Make it okay for them to not have all the answers.

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Marketing Coach Startup Product 148

Both Sides of the Table

DECEMBER 11, 2022

In those years I learned to properly build product, price products, sell products and serve customers. I had realized that I didn’t have it within me to be as good of a player as many of them did but I had the skills to help as mentor, coach, friend, sparing partner and patient capital provider. Valuations were a measure of success.

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Startup Professionals Musings

FEBRUARY 26, 2021

With some coaching and mentoring from other leaders, I was able to do it myself, so I know you can do it too, by committing to the following strategies: Train yourself to always look for positives, not negatives. Marty Zwilling First published on Inc.com on 02/12/2021. Write down your top 5 core values and review them often.

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Coach Training Satisfaction Mentor 137